Apple Event: May 7th at 7 am PT
My Apple Music crashes every time I try to launch it.
My local files in iTunes play fine, but as soon as I switch over to Apple Music it crashes.
Mostly it crashes right away, but sometimes it hangs for a second before crashing.
Any help is appreciated.
I'm using an iMac running Mojave 10.14.1
My iTunes is 12.9.0.164
iMac with Retina 5K display, macOS Mojave (10.14.1)
It did work when I get up a new user account and signed in to Apple Music.
This makes it likely that something is off with a preference file, or other file specific to the user account the Mac (not the app itself).
Make notes your iTunes Preferences settings, as you may have to set these back manually afterwards.
Try deleting these files. They will be re-created automatically on next launch of the app, free of errors and without initial customization.
~/Library/Caches/com.apple.iTunes/
~/Library/Preferences/com.apple.iTunes.plist
It did work when I get up a new user account and signed in to Apple Music.
This makes it likely that something is off with a preference file, or other file specific to the user account the Mac (not the app itself).
Make notes your iTunes Preferences settings, as you may have to set these back manually afterwards.
Try deleting these files. They will be re-created automatically on next launch of the app, free of errors and without initial customization.
~/Library/Caches/com.apple.iTunes/
~/Library/Preferences/com.apple.iTunes.plist
Thanks for using Apple Support Communities. I understand that iTunes crashes on your iMac if you try to listen to Apple Music. I want all your Apple applications to work as they should on your MacBook and I have some information to help narrow down this issue and get resolved. The first step we can try is to see if this occurs if you boot your Mac into safe mode.
Use safe mode to isolate issues with your Mac
Additionally, we'll want to test and see if this is a user account issue or system wide. To do this, we'll test adding attachments from a new user account. The steps for this are in the following link.
How to test an issue in another user account on your Mac
Let us know the results of trying these two steps.
Take care.
Thank Carlos,
I got a bit closer, but no cigar.
I tried Safe Mode and it didn't help at all.
But it did work when I get up a new user account sand signed in to Apple Music.
It's a tiny bit better. I've had Apple Music stay open, but as soon as I try to log in, it beachballs for a bit and then crash.
It's kinda frustrating to pay $15 a month when you can't use it on your main computer.
Hi Urquhart1244,
IT WORKED. I'M SO HAPPY!
I had a feeling it was a pref file, but I wasn't sure which folder or file is it would be.
Thank you to you and Carlos!
Unfortunately it's back to crashing again.
I've tried to delete the files mentioned above, but that doesn't work anymore. :(
Could it be a ram thing? My iMac is from 2015.
I just logged into Apple Music through Genius, a lyrics site. https://genius.com so I can play everything Genius have on their site. Still doesn't help me playing Apple Music through iTunes.
Apple Music crashes on launch on iMac
