Under Internet accounts, I have an iCloud and an Exchange account.
iCloud is my primary contact folder. Exchange contact sync is turned off (unchecked) yet I get the following popup all the time. I've tried removing the exchange account several times and add it back in, but still have this issue.
Thanks for the help in advance.
MacBook Pro, macOS Mojave (10.14), Retina, 13-inch, Late 2013
There's another point to consider as well; is your Exchange account administered/managed by an IT department at a school, business, or other facility? If so, there may be password/security requirements on their end.Use another account for testing
If another user account is already set up on your Mac, you can simply log out of your account (Apple menu > Log Out) and log in with the other account. But the best way to test is with a newly created account:
- Choose Apple menu () > System Preferences, then click Users & Groups.
- Click
, then enter an administrator name and password.
- Click the Add button (+) below the list of users.
- Complete the fields shown for a Standard or Administrator account, then click Create Account (or OK).
If you plan to test with any of the documents in your own account, make those documents available to the new account. Drag them to the Shared folder of the Users folder on your hard drive (~/Users/Shared). You can then move them to other folders after you log in as the new user.
Then log out of your account and log in with the new account:
- Choose Apple menu > Log out.
- At the login window, log in with the name and password of the new account. If you're also asked to sign in with an iCloud account or Apple ID, skip that step.
Now try to reproduce the issue in the new account. If you need to set up an email account or other account in order to test, you can do so.
If the issue doesn't happen in the other account
If the issue doesn't happen in the new user account, the issue is related to the settings or files in your own account.
If you need help with a specific alert or issue, search the Apple Support website for the text of the alert. If the issue happens in only one app in your account, it might be related to one of that app's settings. Check the app's documentation or support website for help.
You can remove the new user account when you're done testing. Follow the steps for creating a new account, but click the Remove button (–) instead of the Add button (+). Before removing the account, make sure that you don't need any of the files or settings you created or copied in that account.
If the issue happens in the other account
If the issue happens in the other user account:
- Make sure that your software is up to date.
- Try using Safe Mode to resolve the issue.
- Check for other software or hardware issues.
There's another point to consider as well; is your Exchange account administered/managed by an IT department at a school, business, or other facility? If so, there may be password/security requirements on their end.Use another account for testing
If another user account is already set up on your Mac, you can simply log out of your account (Apple menu > Log Out) and log in with the other account. But the best way to test is with a newly created account:
- Choose Apple menu () > System Preferences, then click Users & Groups.
- Click
- Click the Add button (+) below the list of users.
- Complete the fields shown for a Standard or Administrator account, then click Create Account (or OK).
If you plan to test with any of the documents in your own account, make those documents available to the new account. Drag them to the Shared folder of the Users folder on your hard drive (~/Users/Shared). You can then move them to other folders after you log in as the new user.
Then log out of your account and log in with the new account:
- Choose Apple menu > Log out.
- At the login window, log in with the name and password of the new account. If you're also asked to sign in with an iCloud account or Apple ID, skip that step.
Now try to reproduce the issue in the new account. If you need to set up an email account or other account in order to test, you can do so.
If the issue doesn't happen in the other account
If the issue doesn't happen in the new user account, the issue is related to the settings or files in your own account.
If you need help with a specific alert or issue, search the Apple Support website for the text of the alert. If the issue happens in only one app in your account, it might be related to one of that app's settings. Check the app's documentation or support website for help.
You can remove the new user account when you're done testing. Follow the steps for creating a new account, but click the Remove button (–) instead of the Add button (+). Before removing the account, make sure that you don't need any of the files or settings you created or copied in that account.
If the issue happens in the other account
If the issue happens in the other user account:
- Make sure that your software is up to date.
- Try using Safe Mode to resolve the issue.
- Check for other software or hardware issues.
Hi, thanks for your reply.
When I click "Continue" or "Close" the prompt disappears and nothing happens. It randomly pops up every couple of hours or so.
The only contacts account I'm syncing with my laptop is iCloud.
Exchange contact sync is Turned Off (unchecked) and even after removing the whole account, the above popup still comes back. Exchange Mail and Calendar works fine and I don't get any password popups for that.
In the contacts app under the account, I only have iCloud nothing else.
Thanks for looking into this.
Created a fresh test user account and setup exchange the same way I have it on my user account. Everything worked fine with no random popups.
Any idea how can I get rid of this problem without moving all my information/settings to a new account?
Thanks,
"Do you see any mention of the Exchange account here?"
Yes, and it's also unchecked.
"Contacts Password Required" random popup
