Text Replacement stopped working after 12.1 update

My text replacement stopped working after the 12.1 update. I could still see my saved phrases in my keyboard settings. Any tips?

Posted on Nov 4, 2018 12:08 AM

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Posted on Nov 13, 2018 10:13 PM

I found an answer to the 12.1 or 12.01 or whatever text replacement issue that I upgraded on Nov 12 2018. I think somewhere along the line someone shortened the length of the amount of characters we’re aloud to use. When I went and shortened and in some cases cut my text replacements in half they worked. For example one of my replacements I named ‘zz’= “Hello its Scott from Scooters. On the road but can give you a quick estimate. We are very happy to help😀”. The second part I had to name something different so I named it ‘Zz2’ which says the other half of the original. “Please tell me how many areas you plan on cleaning (bedrooms, hallways, stairs ect,) oh and Whereabouts are you located?” So one ez shortcut became two but works great and I’m back in business. I can text the first shortcut followed by the 2nd all it one text and still send full Text replacement I originally wanted to send. Sooo from the Hello it’s Scott.. to the ...happy to help😄 seems to be just around the max character count for one text replacement. Not sure how many character count that is. I hope apple changes it back but by then I personally wont absolutely need or know if they did. Good luck all business owners especially. Lost some dough myself today. Confidencapple to fix. Goooo Appple goo

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Nov 13, 2018 10:13 PM in response to drummerman951

I found an answer to the 12.1 or 12.01 or whatever text replacement issue that I upgraded on Nov 12 2018. I think somewhere along the line someone shortened the length of the amount of characters we’re aloud to use. When I went and shortened and in some cases cut my text replacements in half they worked. For example one of my replacements I named ‘zz’= “Hello its Scott from Scooters. On the road but can give you a quick estimate. We are very happy to help😀”. The second part I had to name something different so I named it ‘Zz2’ which says the other half of the original. “Please tell me how many areas you plan on cleaning (bedrooms, hallways, stairs ect,) oh and Whereabouts are you located?” So one ez shortcut became two but works great and I’m back in business. I can text the first shortcut followed by the 2nd all it one text and still send full Text replacement I originally wanted to send. Sooo from the Hello it’s Scott.. to the ...happy to help😄 seems to be just around the max character count for one text replacement. Not sure how many character count that is. I hope apple changes it back but by then I personally wont absolutely need or know if they did. Good luck all business owners especially. Lost some dough myself today. Confidencapple to fix. Goooo Appple goo

Nov 13, 2018 10:26 PM in response to Ghim21

I found an answer to the 12.1 or 12.01 or whatever text replacement issue that I upgraded on Nov 12 2018. I think somewhere along the line someone shortened the length of the amount of characters we’re aloud to use. When I went and shortened and in some cases cut my text replacements in half they worked. For example one of my replacements I named ‘zz’= “Hello its Scott from Scooters. On the road but can give you a quick estimate. We are very happy to help😀”. The second part I had to name something different so I named it ‘Zz2’ which says the other half of the original. “Please tell me how many areas you plan on cleaning (bedrooms, hallways, stairs ect,) oh and Whereabouts are you located?” So one ez shortcut became two but works great and I’m back in business. I can text the first shortcut followed by the 2nd all it one text and still send full Text replacement I originally wanted to send. Sooo from the Hello it’s Scott.. to the ...happy to help😄 seems to be just around the max character count for one text replacement. Not sure how many character count that is. I hope apple changes it back but by then I personally wont absolutely need or know if they did. Good luck all business owners especially. Lost some dough myself today. Confidencapple to fix. Goooo Appple goo

Nov 13, 2018 10:21 PM in response to CarlosP1228

I found an answer to the 12.1 or 12.01 or whatever text replacement issue that I upgraded on Nov 12 2018. I think somewhere along the line someone shortened the length of the amount of characters we’re aloud to use. When I went and shortened and in some cases cut my text replacements in half they worked. For example one of my replacements I named ‘zz’= “Hello its Scott from Scooters. On the road but can give you a quick estimate. We are very happy to help😀”. The second part I had to name something different so I named it ‘Zz2’ which says the other half of the original. “Please tell me how many areas you plan on cleaning (bedrooms, hallways, stairs ect,) oh and Whereabouts are you located?” So one ez shortcut became two but works great and I’m back in business. I can text the first shortcut followed by the 2nd all it one text and still send full Text replacement I originally wanted to send. Sooo from the Hello it’s Scott.. to the ...happy to help😄 seems to be just around the max character count for one text replacement. Not sure how many character count that is. I hope apple changes it back but by then I personally wont absolutely need or know if they did. Good luck all business owners especially. Lost some dough myself today. Confidencapple to fix. Goooo Appple goo

Nov 15, 2018 4:41 PM in response to Cruzster1

Looks like with iOS 12.1, text replacement has been limited to 128 characters.


This is really annoying and hopefully apple removes this character count soon, otherwise I will need to double or triple the number of shortcuts since some will require 3 or 4 shortcuts when i previously only needed 1 shortcut.


As someone else pointed out, the workaround currently is to break up your shortcuts into pieces no more than 128 characters long. So instead of aaa for 1 long phrase, you may need aaa + aaa1 + aaa2.. ..


Please fix soon Apple!!!

Nov 7, 2018 7:06 AM in response to Zmoghal

So last night I tried an “Erase All Contents and Settings” and an iCloud restore with no luck. So I decided to take it a step further and downloaded a copy of iOS 12.0.1 to my computer and did a restore to the prior version of iOS. With the prior iOS on my phone I restored an older iCloud backup (prior to the 12.1 upgrade) and I am now back in business - shortcuts are working again. It is clearly an issue with iOS 12.1.

Nov 17, 2018 10:04 AM in response to Luckydollstore

Just talked with support. Text replacement is a known bug for sure with version 12.1. A fix is being worked on. I wiped my phone and reset, and got it to work with smaller shortcuts, but it doesn't work with long paragraphs of words. I heard they have limit at 126 characters, which would suck. Contact Apple and make sure they know this is important to you!

Nov 10, 2018 6:23 AM in response to Cruzster1

It's important to let Apple know there's a problem. (This is a user-to-user forum, so these messages aren't likely to be seen by the people who can fix it.) Go here: https://apple.com/feedback/ ... and submit this as a bug report. Specify the version of iOS you're using, in case this doesn't appear as one of the choices on the pull-down menu. Provide as much detail as you can.


You can also contact Apple Support for help. Sometimes the support rep can walk you through some steps that will solve the problem.

Nov 24, 2018 11:01 AM in response to Cruzster1

Having spoken to two really sympathetic Apple Techs ( R...... and D..... ) they have both indicated that the problem lies with texts OVER 120 CHARACTERS..... this appears to be true for me, for sure. All the texts appear on my Text Replacement Lists ( Settings - GENERAL - KEYBOARD - TEXT REPLACEMENT) .... however when i attempt to use them, only the SHORT ones appear and work. All the long ones which have more than 120 characters, do NOT work.


For those of you that use TEXT replacement ( AUTO TEXT on blackberry), you will know what a disaster this upgrade of ios 12.1 has been :-(


I bought a £1000 phone, only to be faced with such a nightmare. I have over 500 Text replacement codes that i use on a daily basis and I am lost without them. I actually left Blackberry when they started to have problems with their software, only to be faced with continual issues with text replacement with Apple. Some of you will remember the issue with text replacement shortcuts that were disappearing on a previous version of ios - though this was EVENTUALLY sorted out by apple eventually.( 18 months to 2 years later !) .... I am praying that they sort it out quickly.


I don't know if this is related, but i also have an issue ( even with ios 11) with Text replacements not working properly when i send a SERIES of text messages in a row.... being in the rental property business, i can easily send off 7 long property details in a text message to client. When i did this i realised that there was a LAG in sending the messages and the text replacement would often NOT WORK - i would have to switch the phone off using the side button a couple of times and then it would work.... its as if there was a RAM or buffer issue ???


Lets hope that enough people highlight this issue so that Apple will prioritise it.

Nov 5, 2018 8:46 AM in response to Cruzster1

Hello Cruzster 1,

Welcome to Apple Support Communities. I understand from your post. since updating to iOS 12.0.1, text replacement has stopped working for you. There is another thread that was started and provides very good information on how to get it back.
Check this out from jtown913: Upgraded to IOS 11 & Text Replacement Not Syncing!

Let me know if you have any questions.
Cheers!

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Text Replacement stopped working after 12.1 update

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