mojave bluetooth issues

I have had 5 calls with Apple support, and have had my calls escalated up at least one level. None of their recommended actions have solved the problem, and the higher level support tech who told me he "owns" my problem has failed to return calls. But I have found a few things that, in combination, have reduced the frequency of problems probably 95%, have stopped (so far) the problem of bluetooth being "not available," and have stopped the need for restarts.

So for what it is worth, I suggest: (1) Buy a basic wired mouse and plug it into a USB port. You get get an Amazon basics mouse for a few bucks. That gives you some usability even when keyboard and wireless mouse get disconnected (2) in System Preferences/Energy Saver put a check mark beside "Prevent computer from sleeping automatically..." I have no idea why this should have any impact, but my most recent support rep told me about a problem like ours that was helped by doing this. This seems to have eliminated almost but not quite all instances of bluetooth problems. (3) When the mouse and/or keyboard get disconnected, I power off the mouse for a few seconds, then power it back on. Most of the time the result is that both bluetooth devices get reconnected within a minute. (4) If that doesn't work I turn bluetooth off. Sometimes the command to do this is not instantly responsive. I have had to wait a minute or a bit more for it to be responsive. But when it does finally work I then turn bluetooth back on and both the mouse and keyboard reconnect immediately.

I hope these steps help. Good luck

I bought a brand new iMac Retina 27" in November and experienced this problem from day one. I must have spent about 10 hours on the phone to Apple support. I even went through the hassle of having the iMac replaced - but it made no difference. I have read online that some people have had various parts replaced (blue tooth module, motherboard etc) without success.

Like the previous poster my call was escalated to a senior technician (on numerous occasions) who would "own" the problem - unfortunately after the escalation it was very difficult to speak to the same person again. Eventually one of the senior technicians supplied me with a diagnostic tool which I used to upload some information (log files, dump of system settings etc.) to Apple. I managed to speak to a different guy a couple of weeks later and he told me that the logs had been analysed and they confirmed it was a known fault with bluetooth and that Apple were working on a solution. This fix should be in the next release of MacOS (Mojave 10.14.3).

I have downloaded and installed Mojave 10.14.3 and hopefully it includes the fix - so far my iMac has been free of Bluetooth disconnects for 2 hours.

My keyboard and mouse kept disconnecting. Apple Care wasn't any help, called them 4 times.

Removing the Android File Transfer app fixed the issue 1 month now.

Hi,

I can confirm after few days that disabling the automatic stop when monitor is off has improved the situation.

So far I only seldom had interruption of BT connection and only for few seconds.

I have not tested to put back Android FT though.

to all recent post.

try disabling the sleep mode as I indicated on the 17 of December:

https://discussions.apple.com/thread/8615869?answerId=250044606022#250044606022

it did work for me ever since.

I also removed the Android File Transfer App. and have not had a problem since...about 2 weeks now.

Thank you!!!

Sometimes resetting the SMC can help How to reset the System Management Controller (SMC) on your Mac - Apple Support

Also see the tips here If your Apple wireless mouse, keyboard, or trackpad isn't working as expected - Apple Support Interference from another device is often overlooked.

Sorry to hear your problem persists. I guess I should count myself as one of the lucky ones as I haven't seen this issue on my i ac but I use a wired keyboard, the bluetooth mouse is my only wireless device. In another thread a user found that if he turned off Handoff in system preferences his blietooth problems were solved. I've suggested that to a couple other users but it didn't fix their problem, you might try that.

This is a hardware failure. The bluetooth module is defective. Apple is aware but they will never admit it. If you want to solve, buy a bluetooth dongle or a logitech mk850 keyboard or mouse combo or similar

It has worked for me too, at least 99% Every once in a while I still lose bluetooth, but have found that powering my mouse off an on reconnects almost instantly.

I'm glad it worked for you. I confirm I had no more issue since I disable the auto-off option

There's this.....Possible bluetooth solution

10.14.2 and the problem is still there. I hardly work now...

I also tried to remove the com.apple.bluetooth.plist as suggest in another discussion forum, but after a while the problem persisted.

I am considering to reset to high sierra, luckilly my new imac was delivered it so I can do it easily but with the hassle of backing up everything manually and reinstall everything... :(-