mojave bluetooth issues

I have an iMac (Retina 5K, 27-inch, 2017) running MacOS Mojave 10.14. About two weeks ago it started to have intermittent Bluetooth problems. Specifically, Bluetooth would just stop working. The Apple Mouse, Apple Trackpad and Fitbit Connect application would all disconnect at the same time. If I waited long enough, Bluetooth would sometimes reconnect on its own. However, it usually took a computer restart to get it working again.


I tried removing all the preference files associated with Bluetooth, but that did not change anything. I tried using the Shift+Option key and clicking on the Bluetooth icon in the menu bar and both reset the Bluetooth module and factory reset all the connected devices. Again, those did not change anything. Yesterday, I updated to MacOS Mojave 10.14.1. Unfortunately, that did not change anything either.


I sure would like Apple to fix this problem. But, in the meantime, back to a wired mouse...

iMac (Retina 5K, 27-inch, 2017), macOS Mojave (10.14)

Posted on Nov 4, 2018 3:14 PM

Reply
26 replies

Dec 16, 2018 7:21 AM in response to SeaPapp

I now tried to delete the Android app, but it still freezed for few seconds after (my) nap. True I did not restarted the mac as it was finishing something.

It behaves as if the bluetooth goes into a kind of saveenergy/sleep mode and have trouble to wake up, In fact it happens usually in two cases:

  • when I try to restart working after some time (and as the screen is dark only way is to push on button to discover the BT does not work)
  • after few minutes of work.


I was also wondering if it is fault of VmWare fusion (I have use of virtual machines), but cannot find reference in this regards.


I will check what happens in the next 24 hours after a restart to see if it was android, then I would start the Handoff.

Thanks!

Jan 26, 2019 8:59 AM in response to MarqueeMarq

Finally, some indication that Apple might recognize and be addressing the issue. My fingers are crossed.


Meanwhile, it sounds like you have had the same experience with a senior technician who "owns" your issue. I am disappointed to hear that someone else has had the same experience with those who have told us they are responsible for helping us resolve issues. At a minimum, I don't think it is unreasonable that these case owners would contact customers with whom they have spoken about what is now a known issue.

Dec 17, 2018 1:22 PM in response to paddster7

I might have find a new solution.

When I said hereunder that I had the feeling it was as if BT was going to sleep I checked my energy saving options. In fact I did because I noted that when the screen was off the entire machine was pausing (stopping some copy job in a virtual machine).


So I ticked the option to prevent Mac to stop just because the screen went off. See pick, it's in Italian but the position of the option is the same in every language.


Since yesterday I had no problem, while simply removing the Android FT did not solved completely (I had a BT short blackout once) NB: I still have to reboot the machine, so restarting after changes is not related in my case.


If this stabilize I will try reinstalling Android FT and see.

Jan 10, 2019 5:04 PM in response to fabio-bxl

I have had 4 calls with Apple support, and have had my calls escalated up at least one level. This solution, turning on "Prevent computer from sleeping automatically when the display is off," seems to have solved my problem. (The issue with Android did not apply to my case.) After several times per day disconnections, and twice having Bluetooth being unavailable, I have had two successful days with no interruptions. So thank you for the help.

Feb 19, 2019 8:41 AM in response to MarqueeMarq

I bought a 2018 iMac 27" 5K and I am in the same boat as you. Upgraded to Mojave in the hope that it will be fixed but it seems to happen more often. I am really disappointed as it seems calling Apple or getting parts or the computer replaced does not do much more than wasting our time.


Every solution that was posted online I have tried. Given the randomness of the fault (sometimes after wake up) it suggests it is a software fault (never happened from cold boot and almost never while working). In my system, BT returns spontaneously after a while (one or two minutes).


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mojave bluetooth issues

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