iphone randomly disabled face ID
I have an iphone XS Max.
I'm aware that the iphone will disable the face ID and require my passcode if:
- The device has just been turned on or restarted.
- The device hasn’t been unlocked for more than 48 hours.
- The passcode hasn’t been used to unlock the device in the last six and a half days and Face ID hasn't unlocked the device in the last 4 hours.
- The device has received a remote lock command.
- After five unsuccessful attempts to match a face.
- After initiating power off/Emergency SOS by pressing and holding either volume button and the side button simultaneously for 2 seconds.
but my iphone randomly does it at least 2-3 times a week out of nowhere. not after five failed attempts, not after inactivity, etc. just random. I can use it, set it down and two minutes later pick it up and its demanding the passcode to enable face ID again. and it only does it 2-3 times a week so can't be a hardware problem, as it's always do it. it just happens randomly. works fine and then BAM requires password to enable face ID. then works fine for a bit and then bam, happens again. anybody else experiencing this or have an explanation?
