Horizontal shadow on the bottom on MacBook Pro screen

Hello,


Recently my Macbook Pro 2016 (with touchbar) has developed this shadow band across the bottom of the display. Does anyone know what is wrong or how I can fix it?


I have tried resetting the NVRAM and the SMC but that has not fixed it.


Pic for reference:

User uploaded file

Thank you.

MacBook Pro TouchBar and Touch ID, macOS Mojave (10.14)

Posted on Nov 5, 2018 8:20 AM

Reply
3 replies

Nov 6, 2018 11:40 AM in response to 0u0http.sh

To trouble shoot further you can:


Try a SafeBoot https://support.apple.com/en-us/HT201262

Takes noticeable longer to get to the login screen, does a 5 minute disk repair before it fully boots up, and certain system caches, dynamic loader cache, etc. get cleared and rebuilt.

This test will tell you if third party interference; extensions etc are not loaded in safe boot mode.


Test issue in another user (or guest user) account https://support.apple.com/en-us/HT204443

This will tell you if it a universal issue or isolated to your user/admin account.

Nov 6, 2018 10:49 AM in response to 0u0http.sh

Greetings, 0u0http.sh!


Thanks for reaching out to the Apple Support Communities! It sounds like you've got a shadow in the dock of your Mac and I'm happy to help! You've tried excellent steps so far resting the SMC and NVRAM. Based on your issue, it would be best to have a technician take a look at it to determine the best options for you. This can be done by going to a local Apple Store or Apple Authorized Service Provider. You can find locations close to you by going to Apple - Find Locations . This will also give you contact information and allow you to make a reservation. You can also reach out to Apple directly by checking out this link to Contact Support and they will be able to review your options as well.


Have a great day!

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Horizontal shadow on the bottom on MacBook Pro screen

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