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MacBook Pro 2016 keyboard stopped working

Hello, my MacBook Pro 2016 keyboard suddenly stopped working. The touchbar and trackpad works fine. I am out of warranty. Can someone assist me ?

Posted on Nov 6, 2018 7:40 AM

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Question marked as Best reply

Posted on Nov 6, 2018 11:45 AM

See if this applies to you:

Keyboard Service Program for MacBook and MacBook Pro - Apple Support


In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test


https://www.apple.com/retail/geniusbar/


https://support.apple.com/en-lamr/aasp-program


From iOS online Genius Bar appointment:

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8


The basics for self service here would be:

Try resetting the SMC http://support.apple.com/kb/ht3964

Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379

1 reply
Question marked as Best reply

Nov 6, 2018 11:45 AM in response to avinashjr

See if this applies to you:

Keyboard Service Program for MacBook and MacBook Pro - Apple Support


In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test


https://www.apple.com/retail/geniusbar/


https://support.apple.com/en-lamr/aasp-program


From iOS online Genius Bar appointment:

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8


The basics for self service here would be:

Try resetting the SMC http://support.apple.com/kb/ht3964

Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379

MacBook Pro 2016 keyboard stopped working

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