Activation Lock Details

Question

Activation Lock Details

First of all, I apologise for my bad english!

Since we don't have in our country apple support, this is only way i can get help..
So, my sister bought Apple iPhone 7 in certified store that are selling Apple products, i activated it on August 8, 2018. it's 100% original (i can send all info's)..
She tried to set up her new iPhone and she created some Apple ID and icloud acc's..but, apperently it didn't work so i created new Apple ID and icloud service, I connected it and everything worked perfect..since yesterday.
iPhone has just restarted and started boot looping and than when i connected it to iTunes i had to click on recovery mode, so now we are here, we must set it up again, but this time it has Activation Lock and i'm sitting 9 hours in front of my computer and trying all e-mails and everything else to try to find her primary icloud account that she forgot and we must put that one to activate her iPhone..
NOTE: iPhone is original from Apple factory, we have all bills and everything else..
Can we find out her first e-mail? Thanks in advance..

iPhone 7, iOS 12.1

Posted on Nov 7, 2018 3:55 PM

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Answer 1

Top-ranking reply

Niel

Community+ 2026

Level 10

744,017 points

Nov 8, 2018 4:27 AM in response to LeonardaJerkovic

Use Apple's iForgot service, or contact their Account Security team, or use this form to contact Apple. If the first method doesn't work, you'll need to contact them in some way; nobody on these boards can unlock the iPhone or get you back into that Apple ID.

(165783)

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Answer 2

Eric Root

Level 10

685,341 points

Nov 13, 2018 11:56 AM in response to LeonardaJerkovic

there is a contact link.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat Work through the screens to get a chat option.

Apple Support using Twitter

Or fill out and submit this form. The form is for iTunes, but it will get passed to the ID Support section.

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Answer 3

Eric Root

Level 10

685,341 points

Nov 8, 2018 5:29 AM in response to LeonardaJerkovic

See if this helps.

Apple ID - How to find your Apple An iCloud e-mail address is an Apple ID.

Apple ID - Find

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Answer 4

Nov 13, 2018 10:37 AM in response to Eric Root

Hello Eric Root. I have kind of good/positive news..

My sister rembered a Apple Id that she put first time..
New problem is that she forgot that password for that AppleID, we tried to reset password but there is some number that is there as a number for recovery.. That number is ending on *******39. and she thinks that she put some random number lol ( I can not still believe that she did it..)...
Any suggestion, what should we do next?

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Answer 5

Nov 8, 2018 4:38 AM in response to Niel

Thanks for reply!

Yeah, I said that i found only this way to ask..
When i click "Apple's iForgot service" link i must type that Apple ID that i dont know, that's is only problem that i have 😟

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Answer 6

Nov 8, 2018 4:43 AM in response to Niel

P.S. I entered to my Apple ID, and i have all info's. But, problem is that, on Activation Lock they gave me the hint that my Apple ID is finishing with @icloud.. They gave me hint: l********@icloud.com , and that first letter is first letter of her name..
My friend, sorry for spamming, but this makes me angry hahah

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Activation Lock Details

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