My HP OfficeJet Pro 8710 will no longer print in color after installing Mojave on my MacBook Pro. I've deleted and re-added the printer and reset the printing system -- but it still fails to print in color.
I am able to get some color when I print test pages and clean the printheads -- but it goes right back to grayscale printing.
MacBook Pro (13-inch, 2017, 4 TBT3), Mojave 10.14.1
Have you checked for a driver update?
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I'm starting to believe I have an issue with the printer itself. It's now printing blue correctly, but not other colors. And, the test pages from the printer aren't right. I've inserted new ink cartridges, but no change. I'm suspecting the print head needs replacing even though the printer is just two years old. I checked the cost of the print head -- it's currently $140 from HP. The printer (HP 8710 aio) is currently on sale for $129. So, I've elected to buy a new printer. Hopefully, this will fix the problem.
I had already checked for an updated driver -- I apparently have the latest.
The problem still exists in Safe Mode.
The printer is now printing blue correctly -- but other colors are not.
I ran EtreCheck, here's the result:
EtreCheck version: 5.0.1 (5014)
Report generated: 2018-11-09 04:11:02
Download EtreCheck from https://etrecheck.com
Runtime: 2:23
Performance: Excellent
Sandbox: Enabled
Full drive access: Disabled
Problem: Other problem
Description:
My AirPrint printer an HP8710 has worked flawlessly until now. Color printing is affected only blue prints correctly.
Major Issues: None
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed.
Corrupt hosts file - Hosts file is corrupt.
Heavy I/O usage - Your system is under heavy I/O use. This will reduce your performance.
32-bit Apps - This machine has 32-bits apps that may have problems in the future.
Hardware Information:
MacBook Pro (13-inch, 2017, Four Thunderbolt 3 ports)
MacBook Pro Model: MacBookPro14,2
1 3.1 GHz Intel Core i5 (i5-7267U) CPU: 2-core
8 GB RAM - Not upgradeable
BANK 0/DIMM0 - 4 GB LPDDR3 2133 ok
BANK 1/DIMM0 - 4 GB LPDDR3 2133 ok
Battery: Health = Normal - Cycle count = 4
Video Information:
Intel Iris Plus Graphics 650 - VRAM: 1536 MB
LG UltraFine 5120 x 2880
Drives:
disk0 - APPLE SSD AP0512J 500.28 GB (Solid State - TRIM: Yes)
Internal PCI-Express 8.0 GT/s x4 NVM Express
disk0s1 - EFI [EFI] 315 MB
disk0s2 [APFS Container] 499.96 GB
disk1 [APFS Virtual drive] 499.96 GB (Shared by 4 volumes)
disk1s1 - Macintosh HD (APFS) (Shared - 253.63 GB used)
disk1s2 - Preboot (APFS) [APFS Preboot] (Shared)
disk1s3 - Recovery (APFS) [Recovery] (Shared)
disk1s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used)
disk2 - Seagate BUP Slim BL 1.00 TB
External USB 5 Gbit/s USB
disk2s1 - S***********************e (MS-DOS FAT12) 1.00 TB (287.16 GB used)
disk3 - Seagate BUP Slim Mac SL 2.00 TB
External USB 5 Gbit/s USB
disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk3s2 - S***********************e (Journaled HFS+) 2.00 TB (810.92 GB used)
Mounted Volumes:
disk1s1 - Macintosh HD 499.96 GB (243.47 GB free)
APFS
Mount point: /
Encrypted
disk1s4 - VM [APFS VM] (Shared - 2.15 GB used)
APFS
Mount point: /private/var/vm
disk2s1 - S***********************e 1.00 TB (713.04 GB free)
MS-DOS FAT12
Mount point: /Volumes/S***********************e
disk3s2 - S***********************e 2.00 TB (1.19 TB free)
Journaled HFS+
Mount point: /Volumes/S*************************1
Network:
Interface en7: USB 10/100/1000 LAN
Interface en0: Wi-Fi
802.11 a/b/g/n/ac
Interface en6: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
System Software:
macOS Mojave 10.14.1 (18B75)
Time since boot: Less than an hour
Configuration Files:
/etc/hosts - Count: 0 - Corrupt!
Security:
| System | Status |
|---|---|
| Gatekeeper | Enabled |
| System Integrity Protection | Enabled |
Unsigned Files:
Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.citrixonline.GoToMeeting.G2MUpdate.plist
Executable: ~/Library/Application Support/CitrixOnline/GoToMeeting/G2MUpdate
Details: Exact match found in the whitelist - probably OK
32-bit Applications:
46 32-bit apps
Kernel Extensions:
/Applications/zoom.us.app
ZoomAudioDevice.kext (1.1 - SDK 10.8)
/Library/Application Support/Malwarebytes/MBAM/Kext
MB_MBAM_Protection.kext (Malwarebytes Corporation, 3.4 - SDK 10.13)
/Library/Extensions
ufsd_NTFS.kext (Paragon Software GmbH, 15.0.23 - SDK 10.10)
System Launch Agents:
| [Not Loaded] | 8 Apple tasks |
| [Loaded] | 177 Apple tasks |
| [Running] | 114 Apple tasks |
System Launch Daemons:
| [Not Loaded] | 35 Apple tasks |
| [Loaded] | 177 Apple tasks |
| [Running] | 123 Apple tasks |
Launch Agents:
| [Running] | com.paragon-software.ntfs.notification-agent.plist (Paragon Software GmbH - installed 2017-09-15) |
| [Other] | com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-16) |
| [Running] | com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2018-09-14) |
Launch Daemons:
| [Running] | com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2018-09-14) |
| [Loaded] | com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2010-08-25) |
| [Running] | com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2018-09-14) |
| [Loaded] | com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-16) |
| [Running] | com.paragon-software.ntfsd.plist (Paragon Software GmbH - installed 2017-09-15) |
| [Loaded] | com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-14) |
| [Loaded] | com.paragon-software.installer.plist (Paragon Software GmbH - installed 2018-06-06) |
| [Loaded] | com.paragon-software.ntfs.loader.plist (Apple - installed 2018-10-24) |
| [Loaded] | com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2018-03-07) |
| [Loaded] | com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-16) |
User Launch Agents:
| [Loaded] | com.dropbox.DropboxMacUpdate.agent.plist (G7HH3F8CAK - installed 2018-10-25) |
| [Running] | com.amazon.music.startup.plist (AMZN Mobile LLC - installed 2018-05-26) |
| [Loaded] | com.citrixonline.GoToMeeting.G2MUpdate.plist (? 0 - installed 2015-07-15) |
| [Running] | com.amazon.music.plist (AMZN Mobile LLC - installed 2018-08-20) |
| [Loaded] | com.google.keystone.agent.plist (EQHXZ8M8AV - installed 2018-07-17) |
User Login Items:
HP Product Research (Hewlett Packard - installed 2018-07-18)
(/Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app)
HP Device Monitor (6HB5Y2QTA3 - installed 2018-07-18)
(/Applications/Utilities/HP Utility/Contents/Library/LoginItems/HP Device Monitor.app/Contents/Library/LoginItems/HP Device Monitor.app)
1Password Launcher (AgileBits Inc. - installed 2018-10-05)
(/Applications/1Password 7.app/Contents/Library/LoginItems/1Password Launcher.app)
FSMenuAppLoginItemHelper (Paragon Software GmbH - installed 2018-07-19)
(/Applications/Paragon NTFS for Mac 15.app/Contents/Library/LoginItems/FSMenuAppLoginItemHelper.app)
1Password Extension Helper (AgileBits Inc. - installed 2018-10-05)
(/Applications/1Password 7.app/Contents/Library/LoginItems/1Password Extension Helper.app)
Dropbox (Dropbox, Inc. - installed 2018-11-07)
(/Applications/Dropbox.app/Contents/MacOS/Dropbox)
Internet Plug-ins:
Silverlight: 5.1.30514.0 (installed 2018-07-18)
AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-10-22)
QuickTime Plugin: 7.7.3 (installed 2018-11-06)
AdobePDFViewer: 19.008.20080 (installed 2018-10-22)
SharePointBrowserPlugin: 14.7.2 (installed 2018-07-18)
Safari Extensions:
| 1Password - App Store (installed 2018-09-26) |
3rd Party Preference Panes:
NTFS (installed 2017-09-15)
Time Machine:
Time Machine information not available without Full Drive Access.
Performance:
System Load: 1.67 (1 min ago) 7.01 (5 min ago) 5.48 (15 min ago)
Nominal I/O speed: 11.47 MB/s
File system: 50.12 seconds
Write speed: 2015 MB/s
Read speed: 2080 MB/s
CPU Usage:
| Type | Overall | Individual cores | |||
| System | 3 % | 7 % | 1 % | 4 % | 1 % |
| User | 4 % | 7 % | 1 % | 5 % | 1 % |
| Idle | 93 % | 86 % | 97 % | 90 % | 98 % |
Top Processes by CPU:
| Process (count) | Source | CPU | Location |
| Other processes | ? | 16.60 % | |
| EtreCheck | App Store | 6.43 % | |
| HP Device Monitor.app | Hewlett Packard | 2.46 % | |
| Google Chrome | Google, Inc. | 0.80 % | |
| Amazon Music | AMZN Mobile LLC | 0.48 % |
Top Processes by Memory:
| Process (count) | Source | RAM usage | Location |
| EtreCheck | App Store | 635 MB | |
| App Store | Apple | 277 MB | |
| Dropbox | Dropbox, Inc. | 188 MB | |
| Google Chrome | Google, Inc. | 160 MB | |
| Amazon Music | AMZN Mobile LLC | 148 MB |
Top Processes by Network Use:
| Process | Source | Input | Output | Location |
| Dropbox | Dropbox, Inc. | 114 KB | 172 KB | |
| biometrickitd | Apple | 10 KB | 100 KB | |
| mDNSResponder | Apple | 57 KB | 31 KB | |
| apsd | Apple | 8 KB | 15 KB | |
| rapportd | Apple | 736 B | 875 B |
Virtual Memory Information:
| Available RAM | 2.12 GB |
| Free RAM | 14 MB |
| Used RAM | 5.88 GB |
| Cached files | 2.11 GB |
| Swap Used | 495 MB |
Software Installs (past 30 days):
| Name | Version | Install Date |
| EPSON Scan | 2018-10-11 | |
| HP Smart | 2018-10-11 | |
| PDF Reader Pro Lite | 2.4 | 2018-10-11 |
| Adobe Acrobat Reader DC (19.008.20080) | 2018-10-22 | |
| Gatekeeper Configuration Data | 156 | 2018-10-31 |
| Keynote | 8.0 | 2018-11-08 |
| Deliveries | 3.1.1 | 2018-11-08 |
| Numbers | 5.0 | 2018-11-08 |
| Pages | 7.0 | 2018-11-08 |
| EtreCheck | 5.0.1 | 2018-11-09 |
Diagnostics Information (past 7 days):
Directory /Library/Logs/DiagnosticReports is not accessible without Full Drive Access.
End of report
HP8710 won't print in color after installing Mojave
