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Search in the Notes app doesn’t always work

in the Notes app, searching for a note doesn’t always work. for example it comes up on the iPhone but Not on the iPad AND vice versa. So doesn’t seem to be a device specific problem. Since IOS 12 as far as I can tell.

How does it work? is there an index created that I can force? Does the search option go online (Notes are synced to cloud) ?

VIN, iMac (27-inch Mid 2010), macOS High Sierra (10.13.2)

Posted on Nov 9, 2018 7:32 AM

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Posted on Dec 26, 2018 7:32 AM

The steps to get my search field in my notes app have not worked since my last couple of iOS upgrades. I do not want to close my notes app because I have tons of notes and don’t want to risk losing them. I want Apple to Tx this issue in the next iOS upgrade please.

40 replies

Dec 17, 2018 3:03 PM in response to Hilary Bowers

I had this on my iPhone. Here's how I fixed it:

  1. Go to Settings> Apple ID, iCloud, iTunes & App Store > iCloud
  2. When you see "APPS USING ICLOUD" see if the switch by "Notes" is on. If it's on then switch it off.
  3. Go to the "Notes" app - you should see all notes that were in the iCloud folder disappear. Don't be alarmed! They are still in iCloud, just getting removed from your phone.
  4. Restart your iPhone
  5. Again, go to Settings> Apple ID, iCloud, iTunes & App Store > iCloud
  6. When you see "APPS USING ICLOUD" find "Notes" and switch it back on.

Your notes will repopulate and be searchable again.

Jan 8, 2019 12:37 AM in response to Hilary Bowers

I have the same issue on an iPhone 7 since iOS 12.0 - up to current version 12.1.2. Some notes are not found.


I have over 3100 notes LOCALLY (not iCloud), started in 2009. Turning Siri/Search for notes off and on again does indeed create a new index.


However it does NOT solve the problem, because everytime some different notes are missing (not found) when searching.


I already turned off/on search about 20 times to recreate the index and then it finds notes it didn't find before, but then notes it did find before are now missing in the search results. Date does not seem an issue, it randomly does not find notes of any date.


VERY frustrating! When will this finally be fixed??

Jan 6, 2019 2:55 PM in response to Starfish Day

None of these solutions fixed mine. I am a big Notes user. This is very frustrating. My search has always been able to find old notes with the search component, but not recent. I have had an iphone since the first version and I’ve been praying for afix since then. This bug finally seemed to be fixed abt 4-6 weeks ago. I was jumping up and down for joy. I’m back to no joy! It hasn’t been working for the past 2 weeks again. Ugh!

Nov 10, 2018 11:36 AM in response to Hilary Bowers

Hello Hilary Bowers,

Thank you for using Apple Support Communities. It's my understanding that after updating to iOS 12, you've been experiencing unexpected results when searching notes on your iPhone and iPad. I'm happy to help.

If you haven't already, I recommend forcing the Notes app to close and test the issue again.
How to force an app to close on your iPhone, iPad, or iPod touch

If the issue persists, go to Settings > Siri & Search > Notes > Search & Siri Suggestions > Turn Off and then back On. Let us know the results. Please include any additional troubleshooting steps you may have tried.

Have a wonderful day!

Mar 25, 2019 8:16 PM in response to Hilary Bowers

Somewhere else it was suggested to create a new Notes folder, and move all the notes from one folder to the new one (and back if you want):


  1. Create new Folder ("New Folder" on the bottom right of the Folders screen)
  2. In the default Notes folder, click Edit (top right)
  3. Select Move All (bottom right)
  4. move the notes to the new folder


Now you can either wait until the Notes are moved and then work with this new folder (which includes the rebuild of the index), or chose to move them back in the original folder the same way (which also includes a rebuild of the search index).


Please note that the new search does not work instantly. I had several hundred notes, and it took a while until the search finally worked. Initially it seemed as nothing has changed - I could not even search and find the first note that was at the top of the list. But after about 15 minutes, the search worked and was covering the whole app. I guess it works in the background for a while.


Also note that I did fix this in combinations of the other methods suggested - so it's not 100% proven which solution works best, but why not try all?


Feb 9, 2019 12:05 PM in response to Hilary Bowers

It happens to me too. Infuriating. Half the reason I continue to buy into the Apple ecosystem is to sync my **** notes.


Which, BTW, is a very old application. And your infrastructure is again broken. Apple software quality has declined in recent years. So many bugs, so many security breaches. Longtime Apple friend Walt Mossberg had to write about it:


https://www.theverge.com/2016/2/3/10900612/walt-mossberg-apple-iphone-ios-mac-osx-app-problems


You folks in support should be making sure that your colleagues know about these consistent failures and how they impact the customer experience.


Eventually I will defect.

Apr 24, 2019 1:36 AM in response to Hilary Bowers

Rotten Apple need to fix this bug and at the same time allow search for keywords in individual notes. All this fixes about Cloud download etc are irrelevant as i don’t use Cloud to store notes. It’s a big and a shortcoming and whoever is responsible at Apple needs to be shown the door. So basic to fix but they treat customers with disdain.

Apr 24, 2019 5:20 AM in response to Hilary Bowers

You are correct about Hilary’s proposed solution. Unfortunately, it’s not a permanent process. Many thanks to Hilary’s but the best we got so far but we need a permanent fix. I’ve noticed lately that my IPad is ok. So I use to recover the note it make a small change and save it. Then it works for that one note on my cell. I think that it’s the IPhone that is at fault here, at least in my case. It’s an XR, my Vi plus did the same.

May 22, 2019 4:58 PM in response to thedukeofkentfield

OMG! I don’t ever use Siri but i just turned it off and turned it off and i think it has solved my problem a search reveals many more hits now. I think you found the fix Thank You.

As for Apple Thanks for nothing. How do they get away with these bugs that impact so many customers for so long without being on to them. They are so oblivious to the annoyance caused. And if they identified it and fixed it immediately they wouldn’t have so much support time used up! Look at the time of people in this thread that they have wasted. (Amazingly you still don’t have a function that enables you to search for a word within a note ... but that’s a whole other story)

LIFT YOUR GAME APPLE!

Search in the Notes app doesn’t always work

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