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Apple Crunch Author

Level 1

9 points

Need to stop emails from one sender wrongly going directly into Trash

Hi. I'm using Apple Mail 11.5 on my iMac with Mac OS High Sierra 10.13.6 as the operating system.

Recently, important emails from one sender on my Yahoo account keep going directly into Trash. How can I stop this?

I have tried restoring them to my Yahoo inbox, but they jump right back into Trash! What can I do to stop this?

Is there any way to search the Rules I have set to find the one that may be causing this?

Thanks!

[Personal Information Edited by Host]

iMac, macOS High Sierra (10.13.6), Serial D2****HJT, mid-2011

Posted on Nov 9, 2018 11:45 AM

Best reply

BDAqua

Level 10

239,969 points

Posted on Nov 9, 2018 4:08 PM

Hi, In Mail>Prefs>Rules, uncheck one at a time, or if tou have lot of rules, uncheck half... test, uncheck other half... pnce you find the half it's in, uncheck half of that half, & so on.

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Need to stop emails from one sender wrongly going directly into Trash

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