Just got my ipad pro 11, wifi issues with usb c headphone adapter?

It had nothing to do with sleep/wake for me. I would just be in the middle of browsing or watching a streamed video or just changing apps and poof....no network. The WiFi was still lit like it was connected but no data moves. Unplug dongle for 10 seconds or so and the page loads or video starts. Then you can replug and continue working.

It’s random.

Same thing. I stumbled across this thread. I thought I was going crazy. I upgrade from my pro 9.7, and this issue (and some others) have made it a disappointment.

However, unplugging the usb c “adapter” does seem to instantly fix the problem.

I donhave poor network connections across the board, all the time. Doesn’t matter if it’s WiFi, or LTE. My old iPad will be right on the side of this one, and it has no problems. While this one drops all the time.

I have the same problem on iPad Pro 12.9. WiFi disconnects when screen is locked with the Apple USB-C to 3.5mm dongle connected with or without a headphone connected to the other end of the dongle. WiFi and cellular connection is completely lost once that happens. None of the usual methods like disabling and enabling WiFi/Airplane mode/Forget network etc work. The only way to get the connectivity back is to remove the 3.5mm adaptor wait for few seconds and connect it back or restart the device.

Try this - unplug the dongle for 10 seconds or so after the wifi disconnects. It might just reconnect to wifi. If not, go into settings and re-connect to wifi.

I talked to Apple Support and engineering knows about this problem.

Good luck.

I’ve done some additional troubleshooting on my own, and will probably send some kind of bug report to Apple at some point over the holiday. The only thing of note to add to what’s been said in this thread is that it is definitely a problem with hubs or adapters of some kind, and I think that the iPad considers the USB-C–to–3.5mm cable to be a hub or adapter.

I’ve had the problem with two different third-party hubs, with the hubs plugged into (1) just my keyboard, (2) my keyboard and power, and (3) my keyboard, power, and a monitor.

I have not, however, been able to reproduce the problem by plugging in my keyboard (a Matias Mini Tactile Pro) directly to the iPad using a Monoprice USB-C–to–Micro USB cable. So at least for those who only want to plug in a keyboard that has Micro USB out, a solution would be to use this cheap cable.

This issue is not unique to the headphone adapter. I went out and bough a USB-C to USB-A adapter so I could plug a mechanical keyboard into my iPad. The keyboard worked great. The WiFi went to ****. Unplug the keyboard and the WiFi returns to normal.

iPad Pro 12.9”. I’ve had this thing for only ONE WEEK. Come an Apple. You need to do better than this. I expect to be using a 3.5mm adapter for the life of the product. Unless you’re going to give me a Solo3 to go with the iPad, I expect this thing to work with the dongle.

I created a thread before I saw this one. Exact same issue with iPad Pro 11" and the USBC to 3.5mm adapter where the wifi appears connected but I have no network connectivity! Happens overnight for me when I leave it plugged in but has also happened randomly during the day.

Also it seems like the battery is draining a LOT quicker with the headphone adapter in 24/7. Turned off siri listening, true tone, and every bg app refresh option with the brightness down as low as is comfortable for me. It even drains faster than my 5 year old iPadAir1 with the brightness all the way up playing Clash of Clans for hours.

Same issue here. Just spent all morning troubleshooting my network and device to learn it was the headphone thing. Thanks Apple. Really appreciate it. So much for Steve Jobs “it just works” tagline. He’d be embarrassed to see how far the company has fallen in terms of quality control.

Hello all. Just a reaction back while it is not my thread. I have had contact with Apple about this problem. Later I was called back by an Apple engineer. I have discussed the problem and they are working on it. Just for the sake of clarity, this kind of problem / bug just happens. I understand that it's frustrating, I'm also bothered by it, but Apple knows about it and they're working on it.

Just putting another log on the fire in this thread. I have two different third-party USB-C hubs that work fine with my 12” macbook but reliably cause my iPad Pro 11” to lose network connection. Unplugging the hub and plugging it back in fixes the problem, until it returns. Same as most in here.

I've just spoken with a senior. There going to activate an incident team to investigate this issue. They wil keep me informed about the state of the issue. The senior also said that his expectations were a software fix in the upcomming software update package.

Ofcourse he can't promise anything but they were pretty serious about this issue as far as i can tell.

Regards, R

Same problem here in Germany on the 12.9"

We're using bluetooth headphones for now instead.

Please leave a message if you find a solution or get a replacement that is fixed 🙂

iOS 12.1.3 release notes include this item, wonder if this will also fix the wifi problems:

- Fixes an issue that may cause audio distortion when using external audio input devices on iPad Pro (2018) 

Anyone else considering returning their iPad Pro over this issue? If this is a signaling/shielding problem with the USB-C port itself; we may be waiting quite a long time for Apple to “fix” it. Examples of this would be MBP GPU failures, iPhone touch/battery issues on 6 series, etc. Apple often takes years to admit to these wide scale hardware issues and establish a method of repair/replacement. Possibly it would be smarter for me at least to wait for the second generation Apple USB-C iOS device.

I appreciate that Apple Engineering is supposedly looking into it; but sadly I’ve heard this before in my 30 years of buying Apple products.

It’s super annoying to be in this position. But I would kind of like my $1000 iPad Pro to be fully functional. Especially when only using it with Apple brand peripherals! I don’t even want to be using this stupid dongle; and would not need to if they hadn’t removed the headphone jack. As a experimental workaround; I tried connecting my headphones to the Apple multiport adapter with a generic usb audio dongle connected to that. For some reason it sent outrageously high volume - like 2x max volume...i could hear it from a foot away - to my earbuds and blew them out (luckily I wasn’t wearing them at the time). So now I’m out my Sennheisers to boot. Not blaming Apple for my experiment; but I wouldn’t have had to experiment if they hadn’t put me in this position!

I’m a long time Apple guy...but this is really getting in ridiculous. Would some tester at Apple not have been assigned to use their new iPad with their new audio dongle before release? Are ALL the testers wearing wireless Beats?

I switched back to my old iPad Air 2 for a while last night. It was such a pleasure to just plug my (spare) headphones into the headphone jack and not worry about network issues or having my eardrums explode.

I’m sick of being a beta tester for premium products.

Sorry for the rant.

I returned the Apple USB-C adapter for a new one... same problem. I reset the iPad to factory settings... same problem. I returned the iPad Pro 11 for a new one... same problem. The Apple Store employee at Apple Cupertino Headquarters logged the problem and told me that the returned iPad will go to an Apple developer for analysis.

I will not hold my breath for a fix anytime soon. Perhaps Apple is trying to push its wired headphone users to buy new wireless AirPods?