Just got my ipad pro 11, wifi issues with usb c headphone adapter?

Have the same problem. USB dongle in, sleep, no wifi. Remove dongle and put it back in WiFi returns. Incidentally can access my router settings during this via WiFi but not internet. Have recorded a screen to show ‘genius’ this week at local apple store.

Come on Timbo sort this out!

I am adding my problem to this thread. I have been experiencing the exact same issue except I am using an Apple USB-C media adapter so I can use my portable USB mechanical keyboard. If the keyboard is plugged into the adapter, after 3-10 minutes, the internet will stop working. My wifi and/or 4G connection is still connected but the internet does not work. If I unplug the the USB connection, the internet starts working. I have tried 2 other 3rd party adapters, keyboards, and USB cables with the same problem. I have also started a ticket with Apple so am hoping to get this fixed asap as I use my custom mechanical keyboard for a heavy amount of technical writing.

Cheers

I have the exact same problem with my iPad Pro 11 inch. When I keep my usb C headphones plugged in the Internet just stops working.

It is really annoying considering that we dont have a normal headphone hole anymore.....

I opened a case with Apple last month and they responded today with "working on it". It should not be hard for them to recreate the problem themselves. They have ben very good about scheduling update calls.

If it’s only happening when going to/from sleep, I reckon they can fix it with software or firmware, not unlike the iPhone XS charger Problem a while back.

I have the same problem since last week when I bought the cable USB-C to Audio Jack. Is there a date that Apple has given to fix this situation?

They have know about the problem for wkks now but they still sell the cable and they do not seem to care.

Same issue here.

Under Cook, Apple Devices no longer “just work”. They charge a luxury price and frankly, are not delivering a luxury experience. Am I to believe that they actually tested this dongle in their labs before release And found no problems? Or am I to believe that they never bothered to test it?

Under Cook, the “supply chain” guy, I am inclined to believe the latter.

My mom is having the same problem. After going through a bunch of troubleshooting steps including a factory restore... I finally found this post. She is using the USB-C to 3.5mm headphone adapter too. I'm not sure what to do. I wish apple would release a fix for this.

I agree, this is a remarkably bad QC process (either not done at all or very poorly done) for a “luxury” product. A $1400 iPad should not have a problem with a $9 adaptor that Apple sells themselves. Shameful, IMO.

Hello all,

Im having the exact same problem. I from the Netherlands and i've reported this issue by phone. The assistent there said she would send the issue to the Senior. Today its 22 dec 2018 so i hope they fix it in januari after the holidays. Untill then we just have to keep replugging the usb-c adapter in and out i ques.

Please keep supporting this post from originally made by Bend! This will increase the priority for apple to fix this issue.

Kind regard, R

Same problem Here.

French support team doesn't seems to know this issue. I'm currently waiting an answer from them to get a real solution to this annoying issue.

Hope they will do something more than just tell me that everything works as intended...

I haven’t had time to read all the replies. Has anyone verified that this does or doesn’t happen with Apple branded accessories?

Im kinda waiting for Apple’s reply of “it’s not apple authorized accessories”. Which would be bull still. Lol.

Dispite the lack of communication the problem has been fixed for witch im happy. Learning points apple product and thus note to self:

• apple does lissen
• apple fixes problems eventually
• apple promises to keep you informed but they dont

Bye all

My wife's machine behaves EXACTLY the same way. It is the only device that has this issue. She is so frustrated with this that she wants to return this device and go back to her old iPad.