Just got my ipad pro 11, wifi issues with usb c headphone adapter?

The 10 second unplug is good advice, but “go to settings and reconnect” does not work.

When this occurs the WiFi icon is still lit fully as if you are connected, but no data moves across the network. Reconnecting in settings will not fix it. Only physically unplugging the adapter until data begins flowing or rebooting the iPad works.

I agree, this is a remarkably bad QC process (either not done at all or very poorly done) for a “luxury” product. A $1400 iPad should not have a problem with a $9 adaptor that Apple sells themselves. Shameful, IMO.

Have the same problem. USB dongle in, sleep, no wifi. Remove dongle and put it back in WiFi returns. Incidentally can access my router settings during this via WiFi but not internet. Have recorded a screen to show ‘genius’ this week at local apple store.

Come on Timbo sort this out!

I am adding my problem to this thread. I have been experiencing the exact same issue except I am using an Apple USB-C media adapter so I can use my portable USB mechanical keyboard. If the keyboard is plugged into the adapter, after 3-10 minutes, the internet will stop working. My wifi and/or 4G connection is still connected but the internet does not work. If I unplug the the USB connection, the internet starts working. I have tried 2 other 3rd party adapters, keyboards, and USB cables with the same problem. I have also started a ticket with Apple so am hoping to get this fixed asap as I use my custom mechanical keyboard for a heavy amount of technical writing.

Cheers

Same thing. I stumbled across this thread. I thought I was going crazy. I upgrade from my pro 9.7, and this issue (and some others) have made it a disappointment.

However, unplugging the usb c “adapter” does seem to instantly fix the problem.

I donhave poor network connections across the board, all the time. Doesn’t matter if it’s WiFi, or LTE. My old iPad will be right on the side of this one, and it has no problems. While this one drops all the time.

I have (effectively) exactly the same problem — Apple USB-C Digital AV Multiport Adapter (I’ve tried two of them and a third-party alternative) — with a Matias Mini Tactile Pro keyboard on a 12.9” 2018 iPad Pro that is otherwise working flawlessly.

But 50% of the time: Plug in adapter, lose internet.

The other 50% of the time: Plug in adapter, have internet. Until I don’t — in which case the only remedy that reliably works is to restart the iPad. As in turn off, leave the adapter plugged in, turn back on and voila — it works.

Until, once again, it doesn’t… MTBF varies from minutes to hours.

Just putting another log on the fire in this thread. I have two different third-party USB-C hubs that work fine with my 12” macbook but reliably cause my iPad Pro 11” to lose network connection. Unplugging the hub and plugging it back in fixes the problem, until it returns. Same as most in here.

I’ve done some additional troubleshooting on my own, and will probably send some kind of bug report to Apple at some point over the holiday. The only thing of note to add to what’s been said in this thread is that it is definitely a problem with hubs or adapters of some kind, and I think that the iPad considers the USB-C–to–3.5mm cable to be a hub or adapter.

I’ve had the problem with two different third-party hubs, with the hubs plugged into (1) just my keyboard, (2) my keyboard and power, and (3) my keyboard, power, and a monitor.

I have not, however, been able to reproduce the problem by plugging in my keyboard (a Matias Mini Tactile Pro) directly to the iPad using a Monoprice USB-C–to–Micro USB cable. So at least for those who only want to plug in a keyboard that has Micro USB out, a solution would be to use this cheap cable.

Hello all,

Im having the exact same problem. I from the Netherlands and i've reported this issue by phone. The assistent there said she would send the issue to the Senior. Today its 22 dec 2018 so i hope they fix it in januari after the holidays. Untill then we just have to keep replugging the usb-c adapter in and out i ques.

Please keep supporting this post from originally made by Bend! This will increase the priority for apple to fix this issue.

Kind regard, R

I've just spoken with a senior. There going to activate an incident team to investigate this issue. They wil keep me informed about the state of the issue. The senior also said that his expectations were a software fix in the upcomming software update package.

Ofcourse he can't promise anything but they were pretty serious about this issue as far as i can tell.

Regards, R

I have the exact same problem with my iPad Pro 11 inch. When I keep my usb C headphones plugged in the Internet just stops working.

It is really annoying considering that we dont have a normal headphone hole anymore.....

This issue is not unique to the headphone adapter. I went out and bough a USB-C to USB-A adapter so I could plug a mechanical keyboard into my iPad. The keyboard worked great. The WiFi went to ****. Unplug the keyboard and the WiFi returns to normal.

iPad Pro 12.9”. I’ve had this thing for only ONE WEEK. Come an Apple. You need to do better than this. I expect to be using a 3.5mm adapter for the life of the product. Unless you’re going to give me a Solo3 to go with the iPad, I expect this thing to work with the dongle.

Same problem Here.

French support team doesn't seems to know this issue. I'm currently waiting an answer from them to get a real solution to this annoying issue.

Hope they will do something more than just tell me that everything works as intended...

I haven’t had time to read all the replies. Has anyone verified that this does or doesn’t happen with Apple branded accessories?

Im kinda waiting for Apple’s reply of “it’s not apple authorized accessories”. Which would be bull still. Lol.

Problem is the same with original Apple dongle. Some say it is interfering with 2,4ghz wifi which is total nonsense because it doesn’t work in 5ghz WiFi either and it works just fine on my wife’s galaxy s8.

here is a video with original dongle and 5ghz wifi.

how in the world can that be an issue? That’s such a rookie mistake. How did apple not notice this mistake? Did they notice it and just did not care?

Do we get free Apple airpods?

https://youtu.be/Vq6BrC0OH8o