User profile for user: Donna Deroche
Donna Deroche Author
User level: Level 1
12 points

Pop-up Window "Beware of new email scam"

This pop-up also says: "Someone claiming they have access to your email? It's a scam", and a button that says "how to protect yourself" I have do not want to click the button for obvious reasons. I have read a post that this is associated with MacKeeper, I do not have that on my computer. I have shutdown several times and it's still there. I have deleted everything in my download and emptied my trash, it's still there. I have limited technical knowledge, but I follow directions well! Any ideas?

MacBook Pro with Retina display, MacOS Sierra version 10.12.6

Posted on Nov 10, 2018 7:19 AM

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User profile for user: macjack
macjack
User level: Level 10
111,242 points

Posted on Nov 10, 2018 7:24 AM

Force Quit Safari ( command + option + esc keys).Then restart Safari holding the Shift key. If you still have problems Empty Caches (Safari menu > Preferences > Privacy > Remove all website data. (This will also remove history if you do not want to remove History open Safari Preferences > Advanced and check mark “Show Develop Menu” then choose “Empty Caches” from Develop Menu ).

Then go to Safari menu > Preferences > Extensions and check there. If there is an extension delete it.

If the problem persists then download and run Malwarebytes. Malwarebytes was developed by one of our own colleagues here in ASC and is about the most proven anti-malware software for Mac.

Of course, if you then revisit the site that is generating the pop-ups they will return.

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User profile for user: macjack
macjack
User level: Level 10
111,242 points

Nov 10, 2018 7:24 AM in response to Donna Deroche

Force Quit Safari ( command + option + esc keys).Then restart Safari holding the Shift key. If you still have problems Empty Caches (Safari menu > Preferences > Privacy > Remove all website data. (This will also remove history if you do not want to remove History open Safari Preferences > Advanced and check mark “Show Develop Menu” then choose “Empty Caches” from Develop Menu ).

Then go to Safari menu > Preferences > Extensions and check there. If there is an extension delete it.

If the problem persists then download and run Malwarebytes. Malwarebytes was developed by one of our own colleagues here in ASC and is about the most proven anti-malware software for Mac.

Of course, if you then revisit the site that is generating the pop-ups they will return.

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Pop-up Window "Beware of new email scam"

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