windowserver high cpu + system crashes
my MacBook Pro crashes a few times per day. in safe mode it seems to be better. I noticed in activity monitor that windowserver uses much cpu and memory, also in safe mode. but can't find the cause.
I tried already a lot:
- apple store performed different checks and said the hardware is ok, so it should be a software problem that I should fix myself
- update every time to new OS (now Mojave) and updates
- uninstall many apps
- reinstall OS
- repair disk permissions
- reset PRAM
- mission control - unselect display separate spaces
- display - selection default and scaled
- energy saver - unselect automatic graphic switching
- accessibility - select reduce transparency
who can help me?
here is the etrecheck report:
EtreCheck version: 5.0.2 (5015)
Report generated: 2018-11-10 22:42:26
Download EtreCheck from https://etrecheck.com
Runtime: 1:25
Performance: Excellent
Sandbox: Enabled
Full drive access: Enabled
Problem: Other problem
Major Issues:
Anything that appears on this list needs immediate attention.
Time Machine backup out-of-date - The last Time Machine backup is over 10 days old.
Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Time Machine auto backup disabled - Time Machine auto backups are disabled.
Clean up - There are orphan files that could be removed.
Abnormal shutdown - Your machine shut down abnormally.
Hardware Information:
MacBook Pro (Retina, 15-inch, Mid 2015)
MacBook Pro Model: MacBookPro11,5
1 2,5 GHz Intel Core i7 (i7-4870HQ) CPU: 4-core
16 GB RAM - Not upgradeable
BANK 0/DIMM0 - 8 GB DDR3 1600 ok
BANK 1/DIMM0 - 8 GB DDR3 1600 ok
Battery: Health = Normal - Cycle count = 541
Video Information:
AMD Radeon R9 M370X - VRAM: 2048 MB
Color LCD 1680 x 1050
Intel Iris Pro - VRAM: 1536 MB
Drives:
disk0 - APPLE SSD SM0512G 500.28 GB (Solid State - TRIM: Yes)
Internal PCI 8.0 GT/s x4 Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 [APFS Container] 500.07 GB
disk1 [APFS Virtual drive] 500.07 GB (Shared by 4 volumes)
disk1s1 - A***************D (APFS) (Shared - 446.29 GB used)
disk1s2 - Preboot (APFS) [APFS Preboot] (Shared)
disk1s3 - Recovery (APFS) [Recovery] (Shared)
disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used)
Mounted Volumes:
disk1s1 - A***************D 500.07 GB (50.41 GB free)
APFS
Mount point: /
disk1s4 - VM [APFS VM] (Shared - 1.07 GB used)
APFS
Mount point: /private/var/vm
Network:
Interface en0: Wi-Fi
802.11 a/b/g/n/ac
Interface en4: iPhone
Interface en3: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
System Software:
macOS Mojave 10.14.1 (18B75)
Time since boot: About an hour
Security:
| System | Status |
|---|---|
| Gatekeeper | Enabled |
| System Integrity Protection | Enabled |
Kernel Extensions:
/Library/Application Support/Citrix Receiver
CitrixGUSB.kext (Citrix Systems, Inc., 18.9.0 - SDK 10.9)
/Library/Extensions
Soundflower.kext (2.0b2 - SDK 10.10)
System Launch Agents:
| [Not Loaded] | 16 Apple tasks |
| [Loaded] | 191 Apple tasks |
| [Running] | 92 Apple tasks |
System Launch Daemons:
| [Not Loaded] | 39 Apple tasks |
| [Loaded] | 191 Apple tasks |
| [Running] | 105 Apple tasks |
Launch Agents:
| [Not Loaded] | com.microsoft.update.agent.plist (? 5cdbb3ff - installed 2018-06-23) |
| [Not Loaded] | com.citrix.ServiceRecords.plist (? 8e6543d - installed 2018-09-21) |
| [Not Loaded] | com.citrix.ReceiverHelper.plist (? 651dd29e - installed 2018-09-21) |
| [Not Loaded] | com.citrix.AuthManager_Mac.plist (Citrix Systems, Inc. - installed 2018-09-21) |
Launch Daemons:
| [Not Loaded] | com.citrix.ctxusbd.plist (Citrix Systems, Inc. - installed 2018-09-21) |
| [Not Loaded] | com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-07-12) |
| [Not Loaded] | com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-06-23) |
| [Not Loaded] | com.apple.installer.osmessagetracing.plist (Apple - installed 2018-10-24) |
| [Not Loaded] | com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2018-10-30) |
| [Not Loaded] | com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-07-12) |
User Launch Agents:
| [Not Loaded] | com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2018-11-01) |
User Login Items:
CleanMyMac 3 Menu.app (MacPaw Inc. - installed 2018-09-25)
(/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)
Dropbox.app (Dropbox, Inc. - installed 2018-11-08)
(/Applications/Dropbox.app)
Internet Plug-ins:
FlashPlayer-10.6: 29.0.0.171 (installed 2018-06-21)
QuickTime Plugin: 7.7.3 (installed 2018-11-07)
AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-10-30)
AdobePDFViewer: 19.008.20080 (installed 2018-10-30)
Flash Player: 29.0.0.171 (installed 2018-06-21)
CitrixICAClientPlugIn: 18.9.0 (installed 2018-10-06)
Silverlight: 5.1.50901.0 (installed 2018-09-30)
User Internet Plug-ins:
ZoomUsPlugIn: 4.1.19666.0122 (installed 2018-01-30)
Safari Extensions:
| 1Password - App Store (installed 2018-09-27) |
3rd Party Preference Panes:
Flash Player (installed 2018-04-29)
Time Machine:
Skip System Files: No
Mobile backups:
Auto backup: No
Volumes being backed up:
A***************D: Disk size: 500.07 GB - Disk used: 449.66 GB
Destinations:
D**a [Network] (Last used)
Total size: 997.71 GB
Total number of backups: 25
Oldest backup: 2017-12-30 13:18:53
Last backup: 2018-10-30 23:46:11
Performance:
System Load: 1.60 (1 min ago) 1.56 (5 min ago) 1.65 (15 min ago)
Nominal I/O speed: 0.87 MB/s
File system: 18.26 seconds
Write speed: 690 MB/s
Read speed: 1966 MB/s
CPU Usage:
| Type | Overall | Individual cores | |||||||
| System | 1 % | 2 % | 0 % | 1 % | 0 % | 1 % | 0 % | 1 % | 0 % |
| User | 1 % | 6 % | 0 % | 2 % | 0 % | 1 % | 0 % | 1 % | 0 % |
| Idle | 98 % | 92 % | 99 % | 97 % | 99 % | 98 % | 100 % | 99 % | 99 % |
Top Processes by CPU:
| Process (count) | Source | CPU | Location |
| Other processes | ? | 10.15 % | |
| EtreCheck | App Store | 4.76 % | |
| Activity Monitor | Apple | 1.42 % | |
| SystemUIServer | Apple | 0.04 % | |
| SafariCloudHistoryPushAgent | Apple | 0.03 % |
Top Processes by Memory:
| Process (count) | Source | RAM usage | Location |
| EtreCheck | App Store | 435 MB | |
| Finder | Apple | 167 MB | |
| Activity Monitor | Apple | 107 MB | |
| Dock | Apple | 86 MB | |
| AppleSpell | Apple | 73 MB |
Top Processes by Network Use:
| Process | Source | Input | Output | Location |
| mDNSResponder | Apple | 34 KB | 25 KB | |
| apsd | Apple | 5 KB | 7 KB | |
| netbiosd | Apple | 810 B | 558 B | |
| SystemUIServer | Apple | 0 B | 64 B | |
| tccd | Apple | 0 B | 0 B |
Virtual Memory Information:
| Available RAM | 13.09 GB |
| Free RAM | 11.13 GB |
| Used RAM | 2.91 GB |
| Cached files | 1.96 GB |
| Swap Used | 0 B |
Software Installs (past 30 days):
| Name | Version | Install Date |
| Adobe Acrobat Reader DC (19.008.20080) | 19.008.20080 | 2018-10-30 |
| Gatekeeper Configuration Data | 156 | 2018-11-01 |
| 1Password 7 | 7.2.1 | 2018-11-08 |
| EtreCheck | 5.0.2 | 2018-11-10 |
Clean up:
/Library/LaunchAgents/com.citrix.ServiceRecords.plist
/usr/local/libexec/ServiceRecords.app/Contents/MacOS/ServiceRecords
Executable not found
/Library/LaunchAgents/com.microsoft.update.agent.plist
/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft AU Daemon.app/Contents/MacOS/Microsoft AU Daemon
Executable not found
/Library/LaunchAgents/com.citrix.ReceiverHelper.plist
/usr/local/libexec/ReceiverHelper.app/Contents/MacOS/ReceiverHelper
Executable not found
Diagnostics Information (past 7 days):
2018-11-10 21:27:54 Last Shutdown Cause: 3 - Hard shutdown
2018-11-10 16:47:17 Kernel Panic (47 times)
End of report
MacBook Pro (Retina, 15-inch, Mid 2015), macOS Mojave (10.14.1)
