MacBook Pro insanely slow and Glitchy

Question

Kabbott622 Author

Level 1

14 points

MacBook Pro insanely slow and Glitchy

EtreCheck version: 4.3.6 (4D041)

Report generated: 2018-08-27 00:45:44

Download EtreCheck from https://etrecheck.com

Runtime: 3:07

Performance: Good

Problem: Computer is too slow

Description:

Computer is super slow. 5+ minutes to boot up. Also was on premiere pro and then the OS forced the application to quit because I ran out of application memory, and it was the only application open. Has happened 5 times tonight and I have no idea what is going on. Even after restart, no improvement.

Major Issues:

Anything that appears on this list needs immediate attention.

No Time Machine backup - Time Machine backup not found.

Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Corrupt filesystem - This machine shut down due to a corrupt filesystem.

Unsigned files - There are unsigned software file installed. They appear to be legitimate but should be reviewed.

System modifications - There are a large number of system modifications running in the background.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.

Abnormal shutdown - Your machine shut down abnormally.

Hardware Information:

MacBook Pro (15-inch, 2017)

MacBook Pro Model: MacBookPro14,3

1 2.9 GHz Intel Core i7 (i7-7820HQ) CPU: 4-core

16 GB RAM - Not upgradeable

BANK 0/DIMM0 - 8 GB LPDDR3 2133 ok

BANK 1/DIMM0 - 8 GB LPDDR3 2133 ok

Battery: Health = Normal - Cycle count = 68

Video Information:

Radeon Pro 560 - VRAM: 4096 MB

LG Ultra HD 3008 x 1692 @ 60 Hz

Intel HD Graphics 630 - VRAM: 1536 MB

Drives:

disk0 - APPLE SSD SM0512L 500.28 GB (Solid State - TRIM: Yes)

Internal PCI-Express 8.0 GT/s x4 NVM Express

disk0s1 - EFI [EFI] 315 MB

disk0s2 499.96 GB

disk1s1 - Macintosh HD (APFS) 499.96 GB (381.82 GB used)

disk1s2 - Preboot (APFS) [APFS Preboot] 499.96 GB (43 MB used)

disk1s3 - Recovery (APFS) [Recovery] 499.96 GB (1.03 GB used)

disk1s4 - VM (APFS) [APFS VM] 499.96 GB (3.22 GB used)

disk2 - Generic USB Storage 31.91 GB

External USB 5 Gbit/s

disk2s1 - N*****E (MS-DOS FAT32) 31.90 GB

disk3 - Western Digital easystore 25FB 8.00 TB

External USB 5 Gbit/s

disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk3s2 - A*******************p (Journaled HFS+) 8.00 TB

Mounted Volumes:

disk1s1 - Macintosh HD 499.96 GB (113.69 GB free)

APFS

Mount point: /

disk1s4 - VM [APFS VM] 499.96 GB (113.69 GB free)

APFS

Mount point: /private/var/vm

disk2s1 - N*****E 31.90 GB (21.77 GB free)

MS-DOS FAT32

Mount point: /Volumes/N*****E

disk3s2 - A*******************p 8.00 TB (4.22 TB free)

Journaled HFS+

Mount point: /Volumes/A*******************p

Network:

Interface en9: USB 10/100/1000 LAN

Interface en7: iPad

Interface en0: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

iCloud Quota: 3.01 GB available

System Software:

macOS High Sierra 10.13.6 (17G65)

Time since boot: Less than an hour

System Load: 2.01 (1 min ago) 2.01 (5 min ago) 1.67 (15 min ago)

Security:

System	Status
Gatekeeper	Mac App Store and identified developers
System Integrity Protection	Enabled

Unsigned Files:

Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist

Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.macpaw.CleanMyMac3.Scheduler.plist

Executable: '/Users/***/Library/Application Support/CleanMyMac 3/CleanMyMac 3 Scheduler.app' -F -g -n '/Users/***/Library/Application Support/CleanMyMac 3/CleanMyMac 3 Scheduler.app' --args -scheduled

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/jp.co.canon.MasterInstaller.plist

Executable: /Library/PrivilegedHelperTools/jp.co.canon.MasterInstaller

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.wdc.WDPrivilegedHelper.plist

Executable: /Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper

Details: Exact match found in the whitelist - probably OK

32-bit Applications:

23 32-bit apps

Kernel Extensions:

/Library/Application Support/Logitech.localized/Logitech Options.localized

[Not Loaded] LogiMgrDriver.kext (Logitech Inc., 6.90.1 - SDK 10.12)

/Library/Extensions

[Loaded] DuetDisplay.kext (Rahul Dewan, 2.1.2 - SDK 10.10)

[Not Loaded] Wireless360Controller.kext (Drew Mills, 1.0.0d15 - SDK 10.10)

[Not Loaded] WirelessGamingReceiver.kext (Drew Mills, 1.0.0d15 - SDK 10.10)

[Not Loaded] 360Controller.kext (Drew Mills, 1.0.0d15 - SDK 10.10)

[Not Loaded] XboxOneBluetooth.kext (Drew Mills, 1.0.0d15 - SDK 10.10)

[Loaded] ufsd_NTFS.kext (Paragon Software GmbH, 15.1.83 - SDK 10.10)

/System/Library/Extensions

[Not Loaded] HoRNDIS.kext (8.0 - SDK 10.6)

[Not Loaded] SONYDeviceType04.kext (Sony Corporation, 1.3.0.06030 - SDK 10.10)

System Launch Agents:

[Not Loaded]	7 Apple tasks
[Loaded]	174 Apple tasks
[Running]	74 Apple tasks
[Killed]	38 Apple tasks
[Other]	One Apple task

System Launch Daemons:

[Not Loaded]	37 Apple tasks
[Loaded]	177 Apple tasks
[Running]	87 Apple tasks
[Killed]	34 Apple tasks

Launch Agents:

[Running]	com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2018-07-11)
[Loaded]	com.intego.Intego-Backup-Assistant.agent.plist (INTEGO - installed 2017-09-15)
[Loaded]	com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-08-18)
[Not Loaded]	com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2018-04-07)
[Running]	com.logitech.manager.daemon.plist (Logitech Inc. - installed 2018-06-26)
[Running]	com.wdc.WDTrashObserver.plist (Western Digital Corporation Branded Products Group - installed 2018-06-21)
[Running]	com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2016-12-08)
[Loaded]	com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-05-31)
[Running]	com.wdc.WD-Discovery.plist (Western Digital Corporation Branded Products Group - installed 2018-06-21)
[Loaded]	com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2017-09-04)
[Running]	com.paragon-software.ntfs.notification-agent.plist (Paragon Software GmbH - installed 2017-12-27)
[Other]	com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-03-10)
[Running]	com.epson.eventmanager.agent.plist (Seiko Epson Corporation - installed 2016-12-08)

Launch Daemons:

[Loaded]	com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2018-08-18)
[Loaded]	com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-03-10)
[Loaded]	com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-08-18)
[Loaded]	WDDiscoveryService.HelperTool.plist (? cb3c0573 - installed 2018-05-21)
[Loaded]	com.wdc.WDPrivilegedHelper.plist (? 9f7f4405 - installed 2018-08-09)
[Running]	com.intego.Intego-Backup-Assistant.daemon.plist (INTEGO - installed 2017-09-15)
[Loaded]	com.adobe.SwitchBoard.plist (? 68cad67 - installed 2018-03-15)
[Running]	com.mice.360Daemon.plist (Drew Mills - installed 2018-04-03)
[Running]	com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-05-31)
[Loaded]	com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2018-07-27)
[Loaded]	com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-03-10)
[Running]	com.paragon-software.ntfsd.plist (Paragon Software GmbH - installed 2017-12-27)
[Running]	com.adobe.agmservice.plist (Adobe Systems, Inc. - installed 2018-05-31)
[Loaded]	com.paragon-software.ntfs.loader.plist (Apple - installed 2018-07-04)
[Loaded]	com.paragon-software.installer.plist (Paragon Software GmbH - installed 2018-06-25)
[Loaded]	jp.co.canon.MasterInstaller.plist (? d0637166 - installed 2018-03-12)
[Loaded]	com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-08-13)
[Running]	com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2018-07-11)

User Launch Agents:

[Loaded]	com.google.keystone.agent.plist (Google, Inc. - installed 2018-07-18)
[Running]	com.macpaw.CleanMyMac3.Scheduler.plist (? 0 - installed 2018-07-27)
[Loaded]	com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-05-31)
[Loaded]	com.leadertech.PowerRegister.EPS2.8489e44f92f2b286db51e3ae842c4e86.plist (? 0 - installed 2018-08-20)
[Not Loaded]	com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2018-03-20)

User Login Items:

duet Application (Rahul Dewan - installed 2018-05-16)

(/Applications/duet.app)

iTunesHelper Application (Apple - installed 2018-07-17)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

AdobeResourceSynchronizer Application (Adobe Systems, Inc. - installed 2018-08-16)

(/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app)

SpyderUtility Application (? - installed 2018-07-15)

(/Applications/Datacolor/Spyder5Express/Support/SpyderUtility.app)

StartUpHelper SMLoginItem (Spotify - installed 2018-08-15)

(/Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app)

WD App Manager Helper SMLoginItem (Western Digital Corporation Branded Products Group - installed 2018-08-24)

(/Applications/WD App Manager/WD App Manager.app/Contents/Library/LoginItems/WD App Manager Helper.app)

CompressorHelper SMLoginItem (Mac App Store - installed 2018-04-17)

(/Applications/Compressor.app/Contents/Library/LoginItems/CompressorHelper.app)

FSMenuAppLoginItemHelper SMLoginItem (Paragon Software GmbH - installed 2018-08-09)

(/Applications/Paragon NTFS for Mac 15.app/Contents/Library/LoginItems/FSMenuAppLoginItemHelper.app)

CIJSUAgent SMLoginItem (Canon Inc. - installed 2018-03-12)

(/Applications/Canon Utilities/IJ Scan Utility/Canon IJ Scan Utility2.app/Contents/Library/LoginItems/CIJSUAgent.app)

CIJSULAgent SMLoginItem (Canon Inc. - installed 2018-03-12)

(/Applications/Canon Utilities/IJ Scan Utility/Canon IJ Scan Utility Lite.app/Contents/Library/LoginItems/CIJSULAgent.app)

com.adobe.SwitchBoard.monitor.plist MachInit (?)

(/etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist)

Internet Plug-ins:

AdobePDFViewerNPAPI: (installed 2018-08-16)

QuickTime Plugin: (installed 2018-07-17)

AdobePDFViewer: (installed 2018-08-16)

AdobeExManDetect: (installed 2018-04-07)

PMCADownloader: (installed 2018-03-18)

AdobeAAMDetect: (installed 2018-07-11)

3rd Party Preference Panes:

Logi Options Launcher (installed 2018-08-23)

NTFS (installed 2017-12-27)

Xbox 360 Controllers (installed 2018-04-03)

Time Machine:

Time Machine Not Configured!

Top Processes by CPU:

Process (count)	Source	% of CPU	Location
WindowServer	Apple	11
Spotify Helper (3)	Spotify	3
sysmond	Apple	2
kernel_task	Apple	2
Epson Scanner Monitor	Seiko Epson Corporation	2

Top Processes by Memory:

Process (count)	Source	RAM usage	Location
kernel_task	Apple	1.70 GB
Google Chrome Helper (19)	Google, Inc.	1.52 GB
Spotify Helper (3)	Spotify	276 MB
mdworker (6)	Apple	265 MB
Google Chrome	Google, Inc.	175 MB

Top Processes by Network Use:

Process	Source	Input	Output	Location
Spotify	Spotify	2 MB	673 KB
mDNSResponder	Apple	155 KB	19 KB
kdd	?	29 KB	32 KB	/Library/Application Support/WDDesktop.app
apsd	Apple	15 KB	31 KB
biometrickitd	Apple	7 KB	3 KB

Top Processes by Energy Use:

Process (count)	Source	Energy (0-100)	Location
WindowServer	Apple	5
Spotify Helper (3)	Spotify	1
Google Chrome Helper (19)	Google, Inc.	1
Adobe (5)	?	1	/Library/Application Support/Adobe
Spotify	Spotify	0

Virtual Memory Information:

Available RAM	9.67 GB
Free RAM	5.78 GB
Used RAM	6.33 GB
Cached files	3.89 GB
Swap Used	341 MB

Software Installs (past 30 days):

Name	Version	Install Date
Mactracker	7.7.4	2018-07-29
myHomework	1.3.6	2018-08-03
EPSON Scan	3.9.3.0	2018-08-06
Epson Scanner ICA Driver	5.8.6	2018-08-06
Epson Scanner Monitor	1.0.0	2018-08-06
Epson Event Manager	2.51.44	2018-08-06
Copy Utility	4.0.3	2018-08-06
EPSON Software Updater	2.3.1	2018-08-06
v800_850	1.0	2018-08-06
product	0	2018-08-09
Adobe Acrobat DC (18.011.20058)	18.011.20058	2018-08-16
Microsoft Office for Mac	16.16.18081201	2018-08-18
Microsoft Excel for Mac	16.16.18081402	2018-08-18
Gatekeeper Configuration Data	152	2018-08-20
SendToX	1.0.81	2018-08-22
Evernote	7.4	2018-08-22
Logitech Options	6.90	2018-08-23

Diagnostics Information (past 7 days):

2018-08-27 00:28:06 Last Shutdown Cause: -60 - Corrupt filesystem

2018-07-27 21:13:59 Kernel Panic

End of report

MacBook Pro with Retina display, iOS 10

Posted on Aug 26, 2018 11:53 PM

Reply

Answer 1

Best reply

Grant Bennet-Alder

Level 10

127,285 points

Aug 27, 2018 12:36 PM in response to Kabbott622

The simplest way to repair the File System Directory is to Restart in Safe Mode (hold shift at startup). This does one pass of Disk Directory Repair before MacOS loads, adding about five minutes and a progress bar while it works. It then loads an exceptionally lean set of extensions, not including the accelerated graphics drivers or any third-party extensions.

You will need your user-id and password to proceed. Screen refresh will be wonky and quite slow, but ultimately accurate. Problems that occur in regular mode but not in Safe Mode can be isolated in this way.

--------

Your report does not show a Backup drive. If you do not have a recent backup, you are one drive problem away from losing everything. if you already have a local drive-based backup in place, that is great. If you would like advice on how to start one, just ask.

Once you have a Trusted Backup, there is a lot more you can do to remove invasive add-ons wholesale.

Reply

Answer 2

Aug 27, 2018 1:16 PM in response to Kabbott622

any pictures on those external drives? any documents you might like to see again? and names and contacts for people your would like to talk to again?

Time Machine can be set to skip System files, although most people don't use it that way. I do because I see a re-install as a common debugging technique, and I am often running developer stuff on my computer, which makes it crash more often.

If you buy one, a drive 2 to 3 times or larger than your boot drive is preferable for long term trouble-free operation. Do not pay extra for a drive that is fast. (You can get by for a while with a "found" smaller drive if necessary, but it will eventually become annoying).

Attach your external drive and use

System preferences > Time machine ...

... to turn on Time Machine. It may ask to initialize the new drive, and that is as expected.

Time Machine will then spend all afternoon making your first full backup. You can continue to do your regular work while it does this. The first Full Backup is by far the biggest backup. After that, it will work quietly and automatically in the background, without interrupting your regular work, and only save the incremental changes.

Time machine's "claim to fame" is that it is the backup that gets done, because it does not ruin performance of the rest of the computer while doing its backup operations. You do not have to set aside a "Special Time" when you only do backups. When you need it, it is much more likely to be there.

How to use Time Machine to Backup or Restore your Mac:

https://support.apple.com/en-us/ht201250

Reply

Answer 3

CT

Level 7

23,987 points

Aug 27, 2018 5:27 AM in response to Kabbott622

You have some bad software: CleanMyMac.

You have some questionable software: Paragon

Your file system seems to be corrupt (maybe caused by that software).

Maybe try starting in Recovery mode then running Disk First Aid in Disk Utility.

Then uninstall that stuff mentioned above.

Reply

Answer 4

Aug 27, 2018 8:16 AM in response to Kabbott622

You have exceeded the amount of real RAM available and started paging.

Virtual Memory Information:

Available RAM 9.67 GB

Free RAM 5.78 GB

Used RAM 6.33 GB

Cached files 3.89 GB

Swap Used 341 MB

By far the biggest resource hog you are running is google Chrome. With new releases from Firefox and a new version of Safari available, there are faster, less resource-intensive Browsers readily available.

As already mentioned, your file system needs repair.

CleanMyMac works at cross-purposes to MacOS memory managment in Mavericks and later. Everything MacOS is caching to improve speeds, CleanMyMac unloads.

You seem to be running Intego backup. if you are also running their Virus barrier, that is a serious waste of resources. It adds no protection over what MacOS ElCapitan and later already provides, at a tremendous cost in system resources.

Reply

Answer 5

Kabbott622 Author

Level 1

14 points

Aug 27, 2018 9:58 AM in response to Grant Bennet-Alder

So when I was having problems, the only application was premiere pro. I quit everything to get the best performance possible. Premiere has listed as minimum specs is 8gb so 16gb should be more than enough right? Like I said I've been fine on these specs for a few years.

Does clean my mac really work? A lot of people say to not bother with it. And I have no idea what intego backup is... I never personally downloaded it

Reply

Answer 6

Aug 27, 2018 10:10 AM in response to Kabbott622

Does clean my mac really work?

Not since 10.9 Mavericks. The new mantra is, "Unused RAM is RAM that could be used for speedup".

To that end, your Mac compresses some data, and caches previously-read files to speed subsequent access to the same data. It leaves RAM nearly fill at all times, but if an Application asks for more, MacOS knows exactly what to free to satisfy that request (without paging), and can do so instantly -- up to a point.

CleanMyMac tries to unload everything from RAM. That undoes all the speedups.

Your particular Mac is unique in just how many add-ons you have loaded into RAM at all times. The number is remarkably high. If you do not recognize any one of them, they should be removed. (if they were essential, you can always add them back later.)

Reply

Answer 7

Kabbott622 Author

Level 1

14 points

Aug 27, 2018 11:51 AM in response to Grant Bennet-Alder

Ahh. So don't do clean my mac. So basically just end the process of things in my ram that I don't know what it is? Because the list is usually a couple hundred items long and I have no idea why.

Also how is a file system repair done?

Reply

Answer 8

Kabbott622 Author

Level 1

14 points

Aug 27, 2018 12:42 PM in response to Grant Bennet-Alder

Awesome. Ya I don't have a back up because all I really have on the main computer drive are applications and programs. All files and videos are saved on external drives.

When you do a time machine back up, does it also back up the add-ons and possibly malware? Since it is just programs that I have that I can reinstall, is it worth backing it up?

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MacBook Pro insanely slow and Glitchy

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