Each of the lines on screen mention Showtime, so it could be related to that service.
Does the Showtime app crash only, or is the Apple TV totally unresponsive after that happens?
Did you report this issue to Showtime? If their app is faulty, then they should fix that. No-one else can.
Crashing of apps shouldn’t be able to take the OS or other apps or the whole unit with it, so it is pretty scary that this happened. If an app show this screen, then that is the most unhelpful way to inform the user of any issues, like pre-release software.
Is your Apple TV out of warranty already, that the Apple Store wasn’t more helpful?
If you are running beta software then all bets are off, and you shouldn’t make reports here.
We have been having exactly this same problem. Roughly every hour it appears. I’m amazed I was able to find someone with the same issue right down to the Ray Donavan URL. I’m going to just uninstall Showtime and hope that fixes it for now.
That doesn't sound right. When did you purchase the Apple TV?
I am having the same issue, but it happens on ANY app, exactly, every sixty minutes. Same equipment set-up, Apple TV and Sony one-year old top-of-the-line televisions. The iOS is up to date as of December 2018. Like other comments, it started with Ray Donovan and the ShowTime app. Deleted the app and reinstalled it again after a long talk with ShowTime support. Things were good for about a month.
Then the same issue, now on every channel. I watch mostly YouTubeTV and Netflix. It has consistently crashed at the 26 minute mark for many weeks. Unplugged and reset. Cleared all open apps, etc About a week ago it moved to the 30 minute mark, every 60 minutes, then to the 34 minute mark and last night on the hour.
I have two exact set-ups in two rooms, so I swapped the devices and the problem continues. Any suggestions?
I have not used the showtime app in quite some time and it crashes on all other apps. I also reset the Apple TV yesterday and did a manual setup to see if the issue would appear and itndid
Deleting the Showtime app didn’t stop the problem. I noticed you also have a Sony TV. Coincidence?
ERROR
I figured it out that it is the Sony Showtime app which is causing the issue. I deleted it and haven't experienced it again.
My AppleTV keeps crashing
