MacBook Pro destroyed USB-C peripherals

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Level 1

6 points

MacBook Pro destroyed USB-C peripherals

My 2017 15 inch MacBook Pro has destroyed two external screens and one keyboard connected to it via USB-C when the power adaptor plugged was in to the computer. All of the peripherals died with an electrical burning smell. I tested the voltage coming out of the USB ports with a voltmeter and got a reading of 19 volts on one of them. It appears to be exactly the same issue as this: Macbook Pro frying USB peripherals

I'll be returning my computer to Apple and asking them to compensate me for the expensive devices that the computer destroyed.

MacBook Pro (15-inch, 2017), macOS Mojave (10.14.1)

Posted on Nov 11, 2018 10:35 PM

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Answer 1

fsdgsdfgs Author

Level 1

6 points

Nov 14, 2018 3:46 PM in response to fsdgsdfgs

Hi folks, just an update on this. An Apple repair technician confirmed the issue and replaced the computer’s logic board under warranty. No word yet on whether Apple will pay for the brand new external screen that my computer destroyed, but I’ll be following up on that soon.

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Answer 2

suiram_n

Level 1

4 points

Nov 29, 2018 6:11 AM in response to fsdgsdfgs

Hey there :-)

Any updates about the compensation? Just had the same problem yesterday. My MacBook Pro (2017 / 15") literally played "russian roulette" with my devices and grilled three of my WD Elements.

Seems like to be this problem: Macbook Pro frying USB peripherals

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Answer 3

fsdgsdfgs Author

Level 1

6 points

Nov 29, 2018 10:55 AM in response to suiram_n

Hi there, an Apple technician tested my computer, confirmed it was faulty, and replaced the main logic board under warranty. The computer is fine now. I’m still in discussions with Apple about getting them to pay for the damage to my other devices.

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MacBook Pro destroyed USB-C peripherals

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