2018 MacBook Air HD camera is in poor quality.

I just bought the new MacBook Air, noted that the HD camera is so blurry. The photo that captured using this MacBook turns out to be worse than my iPhone 7 front camera. Anyone facing the same problem?

MacBook Air

Posted on Nov 12, 2018 6:21 AM

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Posted on Feb 13, 2020 2:47 PM

Same here. I followed all the recommendations to fix it (trying different apps, users, utilities, etc), afterwards I called apple support and after 40min on the phone they told me that this specific computer was designed to have bad quality camera under non-natural light. They said it will only look good during day light and if I'm in a room with lots of natural light. Unbelievable! They said there's nothing they can do from their side to fix it because is not a software issue or a bug. Their only suggestion to "fix it" was that I only use the camera by day in a bright room, I'm speechless!


Unfortunately I can't return the computer because it has been a month since I bought it, but if you are still on time to return it I highly recommend to do so since apple doesn't have any solution and apparently they are not willing to do anything to compensate this fault.


Shame on apple! After 20 years of using mac I'm planning to leave it once and for all.

353 replies

Feb 13, 2020 2:40 PM in response to Ruskes

I accidentally clicked "Helpful". :)


Ruskes, what is your point in this thread? You keep giving some failed advice to improve the quality. Do you even understand how cameras work? You won’t get decent image quality from a crappy hardware. This camera doesn’t capture enough image information to make it look solid. You wait for one person to agree that you made him or her get better image quality or what?

Feb 13, 2020 2:41 PM in response to Ruskes

This camera is terrible under bright conditions too, I tested myself. The quality is unacceptable. There is no such thing as "you are in too dark room". I guess no one of us lives in a basement. If a video call camera is unable to handle room light then it’s just useless. Please stop deluding people in this thread. We need camera replacement, not "changing rooms" LOL.

Feb 13, 2020 2:42 PM in response to damamusic

So I clicked on this thread hoping to read there is a simple solution.

Instead I am just number 1xxx.


Got my new Macbook Air 2018 last week. Extremely blurry camera from the beginning in any app and with any user.

Previously I had a Macbook Air 2013. The quality is way better. If I copy the Air13 foto to the new mac it is still way better so the "better display makes it look worse" argument is nonesense.


Also the image received by someone Facetiming or Skyping with me is worse. WAY worse.

I am also having a problem with battery that is doing nowhere near as long as promised (also less long than the 5 year old Macbook Air, whose battery never got changed) and guess I have to return it.

Feb 13, 2020 2:45 PM in response to boriskonrad

Hi Boris

Thank you for reporting your problems with your MBA.


That is what I call trowing the monkey wrench.


Also the image received by someone Facetiming or Skyping with me is worse. WAY worse.

You are the first to report that the image RECEIVED is also bad assuming the other person does not have bad camera to begin with.


So you are saying not only is the Mac camera bad but the whole video process ?


Can you confirm or clarify your statement or even better use Facetime or Skype between the two Macs you have (call each other), and see what happens.


Feb 13, 2020 2:48 PM in response to pmontelongo

I agree with you in general, but calling this MacBook garbage is too much. It has a great body quality and aesthetics, great speakers, surprisingly great keyboard.


But the camera is indeed crap and Apple’s attitude is unacceptable. The camera is very bad in the daylight too, so their explanations are pushed. On the side note, I need to also test the battery life. So far I feel like it’s nowhere 12 hours or even nowhere 8 hours. Another false advertising, but I need to do exact testing.

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2018 MacBook Air HD camera is in poor quality.

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