2018 MacBook Air HD camera is in poor quality.

I am having the same issue as everyone else with a 2018 Macbook air. The FaceTime HD is absolutely terrible. Below is a comparison from my new 2018 Macbook Air and the front camera of my 2017 10.5" iPad Pro and my in the same dim lighting at the same time.

Something is terribly wrong here. Apple needs to come out and explain if this can be fixed with a software update or not.

Hi Laflaqua,

I'm also not amused about the quality of the MBA 2018 camera. Before switching to a Microsoft Surface device I would consider the following options first:

• Use the iPhone camera instead
• Buy a MBA from 2017

Axel

I am not a Professional by any stretch of the imagination, but I do have quite a bit of experience with computers and I do find that apps that use the Internet for imaging of any sort often and usually do limit the resolution still images or video in the interest of speed or the time it takes to transfer the data to the receiving computer. But there is usually an option to limit or disable this feature/option.

I also got same issue on my 2018 new MacBook Air. Already contact online support, they suggest to return and get new machine. However, they cannot gurantee the camera will be in better quality or not. It's such a waste time to return again and again.

Does anyone buy 2018 New MacBook Air without HD camera issue? It's such a waste time to return again and again.

Still no feedback from Apple.

I have the same problem. I complained. They acknowledged it looked bad and exchanged. The problem remains. The new MacBook air, (exchanged), looks exactly the same. The image is grainy and low quality.

Becky , your advice is generic and not beneficial, i have tried the steps as advised; the camera are not fit for purpose or as advertised. `its the same camera on the air as o n the pro. ~I know this because `i traded one for the other and its the same issue. Basically fraudluent mis-selling of goods

Hi, I recently faced the same problem. The guys at the Apple store sent it in for a hardware repair TWICE but both times the repair center said it was UNABLE TO REPRODUCE THE ISSUE. Finally ended up returning the laptop altogether. What a pain in the ***!

Apple dropped the ball on camera for whatever reason.Year 2018 I have been waiting for the new line of Mac's for a while and terrible camera quality on all seems like.I wonder if Apple executives can look at this camera quality and be proud.Can Apple really at least get rid of false advertisement?

I just got my 2018 MacBook Air. The camera quality is definitely NOT HD as advertised; it's very grainy, worse quality than my iPhone 5 (I know! I need an upgrade).

I hope Apple creates a fix ASAP... I use my computer primarily for work I do on Zoom video conferencing and for recording video courses. I need an HD camera, the one advertised, and I don't want extra wires and extra accessories (like an external camera).

Apple, please fix this for your loyal customers.

I just made an appointment for the 2nd. I asked one of the workers has there been any complaints about the camera being blurry for the MPA 2018 and he stated not that he's aware, So he said to bring it in and have one of the technicians to check it. wish me luck.

We can all return our Laptips and that would be the best response to Apple.Did they lower their quality standards this bad?How is it possible this camera passes their QA test? Bad Apple very bad.Shame on false advertising and upsetting these many people.

i had the same issue. i had to return my Gold macbook air. My 2014 macbook air has better Webcam (Camera) than the 2018 which is sad. when Apple going to fix this issue? i really like this new Air. but i cant waste 1600 for one flaw. it has to be perfect or they should just lower this Air 2018. too expensive for a horrible camera

You are welcome to wait for Apple.

Meanwhile I fixed mine.

How irrelevant is that now.

Testing with external camera proves nothing. If you would understand the workings of a computer you would know that for each device there is a driver. In plain language, the driver the Face Time uses with Face Time Camera is the wrong one.

It has to be the sensor. Today I am sitting in my home office with the window blinds open and plenty of sunshine coming in to my room, and the camera looks very acceptable 720p per design. If apple responded based on this I actually would agree with them that it is per design ... so it's just that the sensor is weak.

Specifications to Consider

Resolution

Resolution describes the amount of detail in an image or video. In

most situations, a 720p webcam is sufficient to provide a clear, high

definition video stream. Although a 1080p webcam will technically

produce a higher definition stream, it is also reliant on increased

network bandwidth availability. 

Frame Rate

Frame rate is measured in frames per second, or FPS. The faster the frame rate, the smoother

and more fluid a video image will look, however, this will also

increase bandwidth needed to stream. A lower frame rate will yield a

choppier video image, but require less bandwidth. Generally speaking, a

frame rate of 30 FPS will yield great results. In the case of more

static subject matter, lower frame rates can be set within the camera.

Considerations for Field of View

Field of view refers to what can be seen from the camera lens, and can be described in terms such as lens angle (wide-angle, normal) or zoom capability.

Low-Light Capability 

Depending on your location and the lighting, selecting a webcam with

strong low light capability will dramatically improve the video image

quality.