2018 MacBook Air HD camera is in poor quality.

Becky , your advice is generic and not beneficial, i have tried the steps as advised; the camera are not fit for purpose or as advertised. `its the same camera on the air as o n the pro. ~I know this because `i traded one for the other and its the same issue. Basically fraudluent mis-selling of goods

Sent an employee there to do the exchange. Not her fault. The Apple employee acknowledged it looked bad, but gave her another one with the same problem. This is obviously a bigger issue than one machine.

I am surprised there has not been more backlash considering the camera quality issue with the MBA 2018. The website still adversities that the camera is 720HD, which is misleading, so misleading, Apple took back my MBA and gave a full refund after having it for an entire month. I pleaded my case to the genius bar tech and manager by comparing the camera quality on the MBP vs. MBA within the store.

Has there been any additional information that has come out about if Apple will address this with a software update? The Apple Tech seemed to think the camera is just of more inferior quality than the one in the MBP. Most likely, there may not be a solution coming for those who purchased this device. Pixelbook 2 anyone?

I went to the Wikipedia page of MBA and I’ve just added a couple of lines about this issue. (Also on the Italian version of Wikipedia)

If you look at it you will see my comment

I’m waiting for something to happen now!

Angela, you did great job updating Wikipedia. I am just not sure you picked the right location for that line (somewhere at the bottom). Could you please move it higher, into the table "Technical Specifications" for 3rd generation? There is a row "Video Camera", and your comment would be quite appropriate there. Especially if you make it bold. I guess the same is about Italian page.

Same exact issue guys here.Just got the laptop today.Apple removed my previous comment.I guess they don't like people complaining too much.shut off your customer who rightfully complains for your own mistakes.Fix it or accept the consequences.

Almost 1.3 month into this machine now. Can I go back to the authorised retailer and get an exchange or refund now? I'm thinking of upgrading to the MBP 2018... so I'd be paying another $450 for it. Thoughts?

Hi, I recently faced the same problem. The guys at the Apple store sent it in for a hardware repair TWICE but both times the repair center said it was UNABLE TO REPRODUCE THE ISSUE. Finally ended up returning the laptop altogether. What a pain in the ***!

I have tested and swapped out machines and tried different lighting . My conclusion is this : when u move to more ambient light near windows the quality does get better , still grainy but more realistic to a low end 720p camera. Apple just disregarded to improve this feature in the new MacBook Air , I’m not returning the machine , but it is annoying and I will be flabbergasted if a 1080 is not included in the next model. The marketing pics for FaceTime on this device are misleading .... I’m disappointed by the response but I guess it’s accurate that if you design it poorly and it behaves poorly then the issues is truly “per design”. Thanks to all for the great dialogue and convo.

Same problem with the camera of my brand new Mac Book Air 2018. It´s not acceptable so poor quality image in a 2000€ laptop. iPad camera FaceTime or iphone´s look perfectly clear in low light conditions and incredible much better.

If the camera is really a 720P resolution camera and it is a soft problem about ISO and frame rate management, please, at least, inform us about it here... it doesn´t make any sense Apple let users that have spent so much money in their laptops with no information and solution along so much time... We bought a 720P sharp image FaceTime camera, so please give us what we spent our money in.

Same issue, I looked at the pictures promoting the camera quality and it's very poor. They are definitely misleading, I tried different lighting and there's not much difference in the quality of the camera.

Apple dropped the ball on camera for whatever reason.Year 2018 I have been waiting for the new line of Mac's for a while and terrible camera quality on all seems like.I wonder if Apple executives can look at this camera quality and be proud.Can Apple really at least get rid of false advertisement?

Apple is not being helpful at all. Many of us are experiencing this problem straight out of the box. We all paid too much money to be given a falsely advertised camera. Rather than treating this as a user error, Apple needs to address this as a factory malfunction. What is being done about this? We should all be compensated if this issue cannot be resolved.

I just got my 2018 MacBook Air. The camera quality is definitely NOT HD as advertised; it's very grainy, worse quality than my iPhone 5 (I know! I need an upgrade).

I hope Apple creates a fix ASAP... I use my computer primarily for work I do on Zoom video conferencing and for recording video courses. I need an HD camera, the one advertised, and I don't want extra wires and extra accessories (like an external camera).

Apple, please fix this for your loyal customers.

i don’t think that is the issue , it really performs differently under different lighting conditions. With typical non-studio light the image is very blurry/grainy. So neither party is misleading ... Apple states that it is per design and users complain about the condition under average lighting ..... it’s just a shame that this was not called out in a more explicit fashion with all the in-depth reviews. For some reason tech journalist do not consider this that critical