2018 MacBook Air HD camera is in poor quality.

Hi,

I'm writing from Spain. A couple days ago i buyed a new Macbook Air 2018, and i have the same problem with the camera, this laptop has a poor camera, with a so poor quality and a lot of blurry. Do you know if the Macbook pro has the same issue, i was reading today that yes, but i don't know. What would you advise me?.. Should I return the device? Or maybe I should change it for another, maybe the Macbook pro.

You are the only ones who have reported this issue.

Do you think Apple will manage to fix it?

Regards

I starting wrapping up my new MacBook Air today... (7 days new). The Facetime Cam is ridiculous... my 2012 MacBook Pro looks like 1080 P compared to this MacBook Air 2018 FacetIme Cam.

$400 more and I ordered the MacBook Pro 2018 Touch Bar

This 2018 MacBook Air camera quality is unacceptable. I hope Apple can fix this problem via a software update as I'll be returning the 2018 MB Air soon. My 2015 MB Air camera quality trumps the 2018. To give you an idea, it looks like I'm using a webcam from early 2000 or even the 90s. I plan to stop by Apple Store tomorrow and play with the other 2018 MB Air.

Having the same issue. I‘ve even gone through the trouble of exchanging my MBA as they did look better in store. Possibly due to better lighting or sth. The model I got in exchange does have the exact same issue though. I’m pretty annoyed and thinking about returning it for good and sticking to my 2015 MBP. Too bad...

I bought the 2018 MB Air on Nov 22nd, and Apple told me the return date is Jan. 8th 2019 - extended due to holiday season FYI. I accidentally discovered the poor camera quality when using the FaceTime the following day. Let's hope Apple will address this issue soon.

I sure hope so because I just ordered one. I know my mid-2012 MBP has a good FaceTime Cam in it.

When I sit my 2012 MBP and the new MB Air side by side, the 2012 is obviously much much better.

The 2018 MBP I just ordered better be the same or I will be returning that too!

I used the feedback link - thanks. This could be the best thing to do to get an improved 2019 MBA. Guess I will have to wait another year for possible product improvement...

As for warning others of this terrible product... maybe we can leave reviews where we can.

Shame the apple store does not show public reviews of their products - but I guess it is not in their best interest.

Hello I purchased the 2018 MacBook Air two days ago. I am now using the camera and it is as blurry as the image that someone provided below. I feel like I am using a camera from the early 2000s. I will go to the Apple Store tomorrow, but it sounds as if they are not willing to do much. I hope this is a software issue, otherwise I will be returning this.

Hi..I've just received the MBA 2018 model and I'm totally dissapointed from this kind of terrible Facetime camera from Apple. Does Apple acknowledge the issue and plans to fix it via software?

I have submitted my feedback through the apple link. Feedback - MacBook Air - Apple

Please do update this thread if anyone hears back from Apple.

I'm sure they knew - look at the processor they chose to put in this computer, and the price they're asking for it. It's basically a scam. But if we want to use macOS, which we do, we have to put up with it until they decide to stop hoarding all their earnings as cash and actually use it to make solid computers again.

I agree, Footballer70 - I checked on a few other models at the Apple store... There was several Macbook Pro's and Macbook devices who had a poor camera quality, although none of them as bad as the Air 2018. The camera resolution seems to be an issue amongst several Macbook ranges, currently.

I too have noticed the awful quality of the camera. When I went to the store, however, it did not look too bad under the intense fluorescent lights. Under normal light, especially warmer light at home picture is awfully bad.....

I too have this issue on my new MacBook Air. Image quality noticeably worse than my previous 2010 MacBook Pro. I doubt if the sensor is lower resolution, but the image is grainy and pixelated like an old 8 bit console machine. Not clear what there is to be done about it. I'm still within my return window, but I would really rather just have a solution (or at least an acknowledgement) from Apple.

I have not seen any Youtuber reviewing the camera so far, which is strange? And I have watched a dozen reviews so far...

Lucky the media has started to write about it this week. Here another article:

https://www.idropnews.com/news/mac/2018-macbook-air-users-report-terrible-hd-cam era-quality/88776/

I would like to see a Youtuber react and address this issue in their reviews.

I agree with you, the old Macbook Air 2017 model had the best quality out of all of the other models on display at the Mac store including the Macbook Pro, Macbook and Macbook Air. How bizzare.

The camera quality on most devices that I saw a couple of weeks ago was between debatable to poor, even some of the Pro devices had a poor pixely resolution although none of them as bad as the MBA 2018. I had to stop for a moment and wonder how Apple is getting away with selling these devices if the quality of the face time camera is unacceptable? It is beyond me?