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iTunes deletes changes from my playlists on my iphone when I sync

This issue has been plaguing me for over a year with several versions of iTunes and OS, it started with my iPhone 6 and continues with my iPhone 8. When I sync my iphone to to iTunes on my computer it deletes newer songs that I've purchased on my phone, and reverts all of my playlist changes that I've made on my phone back to what they were when I last synced to iTunes. Meaning that all changes made on my phone since my last sync are lost.


Additionally when I"m in iTunes and looking at my phone content in there, many of my songs in purchased are greyed out. I can't play them and they look like they want to download. I've tried downloading purchased music and it says that all of my music is dowloaded.


I've done multiple searches and haven't found a solution to my problem. please help

iPhone 8, iOS 11.4.1

Posted on Nov 12, 2018 3:24 PM

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Nov 18, 2018 6:14 AM in response to peasfulzoe

You could try the following all-purpose steps for dealing with erratic device or sync behaviour (including the troublesome greyed out tracks and/or dotted circles of stalled transfers). They assume that all of the content you want on the device is in your library ready for restoring. If it isn't see Recover your iTunes library from your iPod or iOS device first. I would also recommend you copy everything out of the camera roll if you haven't already.


  1. Backup device.
  2. Restore as a new device.
  3. Restore the backup you made earlier.


Use an encrypted backup (*) if you want to preserve passwords, Wi-Fi settings, web history and health data where appropriate. I also suggest syncing with a selection of playlists (unless you're using iCloud Music Library) rather than manually adding content as, if nothing else, the process above is easier to do if you ever have to go through it again.


(*) The downside with backup encryption is that if you forget the password when you need it again, which could be years later, you may need to invoke a workaround to turn off encryption as shown in Disable iOS backup encryption, which can only help if your device is in a state that can backup to iCloud, or runs iOS 11.



For added security you might also want to make an independent backup to iCloud and/or archive your current backup before you start.



FWIW I successfully used this method some time ago when Siri became unable to call contacts or play my music.



tt2

iTunes deletes changes from my playlists on my iphone when I sync

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