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Level 1

8 points

BootCamp Support Doesn't Work Properly

I have really big problems on my BC Support app. I downloaded Microsoft Windows on Microsoft website and I'm installed Windows with no problem. After then, I can't seen the Win10 screen. The screen is always black and Have my cursor always loading. I really tried every way, but i can't fix my problem. Please help !

Tried, SMC, PRAM, NVRAM reset. I have enough space for Win10 (52 GB Free Space - 37 GB Using Win10 BC)

I have MB Pro 2017 - Mojave 10.14.1

MacBook Pro, macOS Mojave (10.14.1), MBPRO 2017

Posted on Nov 14, 2018 2:30 AM

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74 replies

arcanteus Author

Level 1

8 points

Dec 14, 2018 5:22 AM in response to Loner T

Yes with original BC Support files. I am taking CRITICAL_PROCESS_DIED error.

Loner T

Level 9

59,471 points

Dec 14, 2018 12:55 PM in response to arcanteus

Do you have any external peripherals connected to your Mac?

arcanteus Author

Level 1

8 points

Dec 15, 2018 10:22 AM in response to Loner T

No, haven't

Loner T

Level 9

59,471 points

Dec 15, 2018 1:53 PM in response to arcanteus

Yes with original BC Support files. I am taking CRITICAL_PROCESS_DIED error.

Is this during the installation or after?

arcanteus Author

Level 1

8 points

Dec 15, 2018 3:18 PM in response to Loner T

Yes after installation. ntdll.sys error I'm checked dump file.

Loner T

Level 9

59,471 points

Dec 15, 2018 4:40 PM in response to arcanteus

Can you boot in Windows Safe Mode?

arcanteus Author

Level 1

8 points

Dec 16, 2018 5:51 AM in response to Loner T

I tried while openning F8 / FN+F8 but it couldn't open. How can i do that ?

Loner T

Level 9

59,471 points

Dec 16, 2018 7:02 AM in response to arcanteus

If Windows fails to boot three or more times, it is supposed to boot into Windows RE. The other option is to boot from a USB Installer.

arcanteus Author

Level 1

8 points

Dec 17, 2018 8:30 AM in response to Loner T

It doesn't open :( I guess the Safe Mode can't start for ntdll.sys (NT Kernel problem)

Loner T

Level 9

59,471 points

Dec 17, 2018 5:38 PM in response to arcanteus

Can you remove the current W10 installation, use W10 1803, disconnect all external devices, reset SMC and NVRAM, and re-install W10 and BC drivers and test?