Favorites in the files app randomly disappearing and reappearing

I just got the new 2018 iPad Pro, and I’m having an issue with the files app. I favorited a number of folders, but they occasionally disappear from the favorites list for seemingly no reason. I’ll force the app to close and reopen it, and they’re still not there. When I do this, I’ll manually go to the files I favorited to see if they’ve been unfavorited, but they haven’t. They’re still marked as favorites but just not showing up in the favorites menu. Then, seemingly randomly, they’ll show back up again sometime later. Not sure if this matters, but the files I’m favoriting are all saved in Dropbox.


I love my iPad and the files app in general, but this is a nightmare considering how many files I’m working with and how tedious it is to have to go through subfolder after subfolder every time I need to access a file.

iPad Pro 12.9 Inch, 3rd Gen Wi-Fi, iOS 12.1

Posted on Nov 14, 2018 6:02 AM

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4 replies

Nov 19, 2018 5:02 AM in response to chris_g1

Hi again,


The problem is still occurring. It seems to happen after I haven't used the Files app for a bit. When I open it, all my favorites appear there in the menu for a second, but then they disappear. They'll reappear after a seemingly random amount of time. Forcing the app to quit and then reopening doesn't resolve the issue, either.


Thanks,

Isaac

Nov 15, 2018 11:11 AM in response to isaacfromlamoni

Greetings, isaacfromlamoni.


I see that folders you've marked as Favorite in the Files application on your iPad Pro aren't showing as favorite any longer. The files are stored in DropBox, and you've made certain they're still marked as favorite. I'm happy to help.


Use the Files app on your iPhone, iPad, and iPod touch -- Open the Files application and tap Locations > Edit and turn DropBox off. Then restart your iPad Pro Restart your iPhone, iPad, or iPod touch . Once your iPad is back to the Home screen, turn DropBox back on in the Files application and test the issue.


Let me know how that goes, and take care!

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Favorites in the files app randomly disappearing and reappearing

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