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My MacBook Pro won't recognise my iPhone or iPad.

I have recently purchased a MacBook Pro and I have tried to export my photos from my iPhone to my MacBook however in the 'finder' it won't appear. I have both of my devices fully updated and tried restarting and plugging in my lead in all of the ports yet nothing will come up. My phone does begin to charge when plugged in.

MacBook Pro TouchBar and Touch ID, iOS 12.1

Posted on Nov 14, 2018 11:53 AM

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Question marked as Best reply

Posted on Nov 15, 2018 3:06 PM

Hello GabriellaFrost,


Thanks for that info and choosing the Apple Support Communities. If I understand correctly, you are unable to import pictures from your iPhone to the new MacBook Pro you just bought. To import pictures, please follow these steps from this Apple resource on this process:

You can use the Photos app to import photos from your iPhone, iPad, or iPod touch to your Mac without using iCloud Photos. These steps also work for importing images from digital cameras and SD cards.

  1. Make sure that you have the latest version of iTunes on your Mac. Importing photos to your Mac requires iTunes 12.5.1 or later.
  2. Connect your iPhone, iPad, iPod touch, or digital camera to your Mac with a USB cable. If you're using an SD card, insert it into the SD slot on your Mac, or connect it using a card reader.
  3. You might need to unlock your iOS device using your passcode. You might also see a prompt on the iOS device asking you to Trust This Computer. Tap Trust to continue.
  4. On your Mac, the Photos app automatically opens. If it doesn't, open the Photos app.
  5. The Photos app shows an Import screen with all the photos and videos that are on your connected device. If the Import screen doesn't automatically appear, click the Import tab at the top of the Photos app, or click the device's name in the Photos sidebar.
  6. To import a selection of photos, click the ones you want, then click Import Selected. To import all new photos, click Import All New Photos.
    User uploaded file
  7. You can now disconnect your device from your Mac. If you imported photos from an SD card or other USB device, safely eject the device first.

In macOS High Sierra or later, imported photos appear in the Photos app's Import album. If you're using an earlier version of macOS, you'll find them in your Last Import album.

Photos and videos that you sync from your computer to your iPhone, iPad, or iPod touch using iTunes can't be imported back to your computer.

Learn what to do if you can't import photos from your iPhone, iPad, or iPod touch to your computer.



Transfer photos and videos from your iPhone, iPad, or iPod touch


Cheers!
2 replies
Question marked as Best reply

Nov 15, 2018 3:06 PM in response to GabriellaFrost

Hello GabriellaFrost,


Thanks for that info and choosing the Apple Support Communities. If I understand correctly, you are unable to import pictures from your iPhone to the new MacBook Pro you just bought. To import pictures, please follow these steps from this Apple resource on this process:

You can use the Photos app to import photos from your iPhone, iPad, or iPod touch to your Mac without using iCloud Photos. These steps also work for importing images from digital cameras and SD cards.

  1. Make sure that you have the latest version of iTunes on your Mac. Importing photos to your Mac requires iTunes 12.5.1 or later.
  2. Connect your iPhone, iPad, iPod touch, or digital camera to your Mac with a USB cable. If you're using an SD card, insert it into the SD slot on your Mac, or connect it using a card reader.
  3. You might need to unlock your iOS device using your passcode. You might also see a prompt on the iOS device asking you to Trust This Computer. Tap Trust to continue.
  4. On your Mac, the Photos app automatically opens. If it doesn't, open the Photos app.
  5. The Photos app shows an Import screen with all the photos and videos that are on your connected device. If the Import screen doesn't automatically appear, click the Import tab at the top of the Photos app, or click the device's name in the Photos sidebar.
  6. To import a selection of photos, click the ones you want, then click Import Selected. To import all new photos, click Import All New Photos.
    User uploaded file
  7. You can now disconnect your device from your Mac. If you imported photos from an SD card or other USB device, safely eject the device first.

In macOS High Sierra or later, imported photos appear in the Photos app's Import album. If you're using an earlier version of macOS, you'll find them in your Last Import album.

Photos and videos that you sync from your computer to your iPhone, iPad, or iPod touch using iTunes can't be imported back to your computer.

Learn what to do if you can't import photos from your iPhone, iPad, or iPod touch to your computer.



Transfer photos and videos from your iPhone, iPad, or iPod touch


Cheers!

My MacBook Pro won't recognise my iPhone or iPad.

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