Billing question.

Unauthorized apps that have been purchased on my iPhone, my special needs son somehow he managed a copy my thumb print!!!! And was able to download apps that cost me money ,I have deleted those out. And I would like a refund because I keep getting billed for them and I don’t have them on my phone so is it possible that I can get a refund for the apps that I have removed and I’m still being charged for .

Posted on Nov 15, 2018 1:18 AM

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Question marked as Top-ranking reply

Posted on Nov 15, 2018 3:35 AM

Typically apps with free trials or subscription terms set up an auto-renewing subscription which you need to manually revoke before it is first called on if you don't want to be charged. See View, change, or cancel your subscriptions - Apple Support for details. You can cancel unwanted subscriptions and potentially request refunds via https://reportaproblem.apple.com/ for the most recent payments, particularly if you can argue that you haven't made any use of the services. Note however that in principle all completed sales are final. Deleting an app does not cancel any related subscription.


tt2

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Question marked as Top-ranking reply

Nov 15, 2018 3:35 AM in response to KenrickCorleia09

Typically apps with free trials or subscription terms set up an auto-renewing subscription which you need to manually revoke before it is first called on if you don't want to be charged. See View, change, or cancel your subscriptions - Apple Support for details. You can cancel unwanted subscriptions and potentially request refunds via https://reportaproblem.apple.com/ for the most recent payments, particularly if you can argue that you haven't made any use of the services. Note however that in principle all completed sales are final. Deleting an app does not cancel any related subscription.


tt2

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Billing question.

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