cannot sync iPod touch to high Sierra

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pjm389 Author

Level 1

8 points

cannot sync iPod touch to high Sierra

Tried syncing new iPod touch to iMac but had to upgrade to high Sierra, now the iMac does not recognise iPod at all?

iPod touch, iOS 12.1

Posted on Nov 20, 2018 4:29 PM

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Answer 1

MichelPM

Level 10

81,525 points

Nov 21, 2018 5:23 AM in response to pjm389

If you have already installed iTunes 12.8, try this.

You don't need to uninstall iTunes 12.8 first, but reinstalling using the following steps should help.

Download the current 12.8 installer for iTunes from

https://www.apple.com/itunes/download/.

Unlock your iOS device and connect it to USB.

Reinstall iTunes from the .dmg that you've downloaded.

During the installation it should announce that a further software update is required.

Install that and iTunes should see your device.

This tip credit and courtesy of one of our ASC regular contributors here, named Turingtest.

Good Luck!

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Answer 2

pjm389 Author

Level 1

8 points

Nov 21, 2018 5:40 PM in response to MichelPM

Hi again. I should also mention this is the first time the iPod Touch has ever been attached for syncing as it is brand new. It is recognised by iTunes on a Windows PC (but I didn't allow it to sync) and I tried to update the iTunes Software on the iPod to see if that wold help but I kept getting the message that it was the latest version. I successfully updated the Pending App (Apple Store) as that was the only software update required after following your previous suggestion from Turingtest.

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cannot sync iPod touch to high Sierra

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