Replaced Battery on Iphone 7 now Touch ID does not work

Hello,


I replaced my battery on my iphone 7 and immediately on startup I have no home button function with the fail to initialize touch ID error. I rechecked the connections inside and remove/reattach and still have this issue. I cannot initialize a new fingerprint. It goes immediately to a screen saying it failed. So I then went to hard restart and it did nothing, same issue. Then I went to restore iphone from backup and apparently my backups are encrypted so I can not restore from backup. I can not access any of my prior backups stored on my external hard drive backups that I know were not encrypted for some reason. They are not in application support where they should be, apparently gone forever when I backed up on my WD passport.


So anyway, is there some way to get my touch ID working again? I have never had issues like this before with an iphone. I checked and verified no damage to the cable or connector for the touch id.


HELP! I now have a bricked iphone that prior had no issues for 2 years other than a dying battery and I don't have $700 for a new iphone.

iPhone 7, iOS 12.1, IOS 12.1

Posted on Nov 23, 2018 2:01 PM

Reply
3 replies

Nov 25, 2018 10:55 AM in response to bigslimvdub

Hello bigslimvdub,

Thank you for using Apple Support Communities! I understand that Touch ID is no longer working after replacing the battery on your iPhone 7. This does sound like a possible hardware issue since it coincided with the battery replacement. It would be best to visit an Apple Store or Apple Authorized Service Provider ( Apple - Find Locations ) for further diagnosis.

If you plan to visit an Apple Retail Store, make a Genius Bar reservation here: Genius Bar Reservation and Apple Support Options - Apple

Take care!

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Replaced Battery on Iphone 7 now Touch ID does not work

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