Why do my video recordings freeze on iPhone XR?

This happened to me few days ago. My phone is just a month old, didnt even drop it or something. I was performing for an event and decided to record as a souvenir. My friend was recording it and she said it kept freezing after 2-3 mins of recording. Sad that I wasnt able to film my whole performance. There was an update last night but it didnt include the bug that concerns freezing while video recording. I thought it was storage problem but I still enough space in my storage. I hope apple looks into this. Its reallyy baad for people like me who likes taking documenting stuff.

iPhone XS Max 256mb here and having exactly the same problem. Random freezes, sometimes can record for 30 mins without a problem then have a freeze after a couple of minutes on another.

I didnt pay £1200 for device to do this.

I’m on iOS 12.1.4 and I just discovered this problem. I’m so upset because I bought this phone to increase my video capacity. It appears that updating the iOS doesn’t help because I’m on the latest. Has anyone found a fix yet?

Same problem with new iPhone XR, iOS 12.1.4.

I rely on video taking which was a consideration when I bought the XR.

Great when it works but it is unreliable, seemingly when I need it most!

Freezes, then stops; it doesn't make a difference when. Sometimes after two minutes, sometimes after 15+.

Apple, you need to get on this right away and fix it. It's why I bought your phone.

I thought I was the only one...even thought i was imagining things which is why it took me over three months to seek help. I video alot and have the same problem of random freezing on my brand new XR . I tried factory reset and even in that mode - without backing the phone up again through itunes - the videos randomly freeze. I tried visiting the apple store and working on line with apple representatives...no one seems to have a solution and no one admits this is an ongoing problem. So frustrating! I did not upgrade to a very expensive phone so that I would have failed videos and missed opportunities! This is NOT acceptable. I would like to return my phone as this phone is clearly defective but that request was laughed at. What else can we do when we purchase a defective product???

Same problem here. I only just notice when recording a video for a leaving presentation. I noticed the picture had frozen on the phone but the clock was still counting. I stopped and restarted the recording, but it didn't work. Had to close the app and reopen just to catch the end of the speeches.

iPhone XS Max on the latest iOS 12.1.4.

Got exactly the same issue with a brand-new XR. German Apple support advised me to do a factory reset and to restore iPhone from iCloud backup. Didn't solute the problem. Now I gave it to an authorized dealer to fix it. Just received a mail the problem has bees solved :- but it hasn't been restored with my data yet. Will pick it up this friday and I am sure to keep the issue after having restored it from iCloud.... If so I will contact the 2nd support level of Apple to replace the device by a new one.

[Edited by Host]

I have faced the same issue with my XR purchased in October 2018. During Video recording the frame freezes audio continues . After all the software updates and checks ,

my device has been replaced but yet the new device has the same issue . It’s unresolved and surprisingly the call center acts as if I am the only one in the world facing this issue . They want me to give the phone again for tests . Came across this thread and seems like I m not the only one

I have exact same problem. I am using XR with iOS 2.1.4. Today it stops randomly in 4 minutes 32 seconds; 4 minutes and 46 seconds;. just 40 seconds; 3 minutes 52 seconds - when i record my daughter's first stage play.

I've been getting this problem constantly on my XS Max, and it happens at literally the worst possible times. It's really p*ssing me off, and yet another thing making me regret "upgrading" from my trusty 8 Plus.

I just purchased the XR June 2019, and I’m having the same issue. I set my phone up to video record me playing the drums for one hour. It stopped recording after 35 minutes. Have we figured out how to resolve this problem? Thanks.

I just purchased the XR June 2019, and I’m having the same issue. I pressed record a video of me playing the drums for one hour. It stopped recording after 35 minutes. Have we figured out how to resolve this problem? Thanks.

Mine started doing it tonight during family Christmas video recoding. No warning and no pattern. Just random freeze and the video stops recording.

I have the same problem on iPhone XR. I have also the Beta Software from apple. Same problem

I concur. Had the same. XS Max Videoing then it frozen had to stop video and restart. V annoying!!!