iphone xs max buzz/crackling sound on call

I brought iphone xs max and within 2 days I started noticing buzz/crackling while on call. I tried normal calls, calls over wifi and 4G - different people, multiple times - with and without headphones. 8 out of 10 times this interruptions/sounds occurs while on call and is very irritating. Is anyone else having this issue?

any suggestion/workaround?

iPhone XS Max, iOS 12.1

Posted on Nov 27, 2018 8:52 AM

Reply
1 reply

Nov 28, 2018 2:40 PM in response to samiijohnii

Good afternoon samiijohnii,

Welcome to the Apple Support Communities!

I understand you are having an issue with buzzing or crackling sounds when making calls on your iPhone XS Max. Based on what you have already tried, you may need to have an Apple Genius or an Apple Authorized Service Provider inspect your iPhone. Click on the "Service and Support" section of the resource below to find one near you.

Find Locations - Service - Apple Stores and Apple Authorized Service Providers
Take care.

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iphone xs max buzz/crackling sound on call

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