How do I move contacts from an Exchange server to my iPhone?

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Level 1

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How do I move contacts from an Exchange server to my iPhone?

I have the iPhone XR 256 GB and it is fully up to date with iOS 12.1. I have added the Exchange account and I opted to sync my contacts. However, the contacts from my company's Exchange server do not appear when I go to Contacts>Groups>Exchange Global Address List. There is just nothing there.

I worked with an Apple Care technician and had no luck resolving the issue. We tried deleting the Exchange account and re-adding it several times. I also went to Settings>Contacts and made Exchange my default account. Still nothing.

iPhone XR, iOS 12.0.1

Posted on Nov 27, 2018 1:14 PM

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Answer 1

KiltedTim

Level 10

224,706 points

Nov 27, 2018 3:19 PM in response to Tara dSL

Nothing will appear in the global address list until you search within that group. That links to the entire mail directory on the server. You can not dump the entire global directory to your phone, nor would you want to.

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Answer 2

Tara dSL Author

Level 1

5 points

Nov 27, 2018 3:19 PM in response to KiltedTim

You are correct that I have to do a search! However, that was not the way it was before. Previously, I could see the whole directory - we have a smallish company, only 800 employees.

Also, when I was on the phone with Apple Care, I tried doing a search and nothing came up. But now it is... I guess this is like the car that is making a noise until you take it into the mechanic and then it runs perfectly. Nevertheless, my issue has been solved and I appreciate your help! Thank you very much!

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How do I move contacts from an Exchange server to my iPhone?

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