request timed out trying to update MacOS Mojave

Question

Aznshinsa Author

Level 1

14 points

request timed out trying to update MacOS Mojave

Hi,

I'm trying to update my Macbook pro and it keeps failing when attempting to download the update for MacOS Mojave 10.4.1

Anyone else having the same issue? Any solutions / suggestions? Much appreciated!

I get a prompt message saying:

"The request timed out." An error occurred while installing the selected updates.

Also, here is the error log message in /var/log/install.log

2018-11-28 13:00:43-08 Matrix-MacBook-Pro softwareupdated[520]: SoftwareUpdate: starting download of 091-99992 (macOS 10.14.1 Update- )

2018-11-28 13:00:43-08 Matrix-MacBook-Pro softwareupdated[520]: Remaining packages to install for product 091-99992 : com.apple.pkg.update.os.10.14.1.18B75

2018-11-28 13:00:43-08 Matrix-MacBook-Pro softwareupdated[520]: Creating foreground NSURLSession configuration

2018-11-28 13:00:43-08 Matrix-MacBook-Pro softwareupdated[520]: Asset Cache Services found

2018-11-28 13:00:43-08 Matrix-MacBook-Pro softwareupdated[520]: startDownloadingPackagesWithIdentifiers: (

"com.apple.pkg.update.os.10.14.1.18B75"

)

2018-11-28 13:00:43-08 Matrix-MacBook-Pro softwareupdated[520]: ContentLocator: Looking up content locator for original URL: http://swcdn.apple.com/content/downloads/46/29/091-99992/6qr5ncwub6vmlm9o0udlmml 5n861n9c9gr/macOSUpd10.14.1.pkg

2018-11-28 13:00:43-08 Matrix-MacBook-Pro softwareupdated[520]: ContentLocator: No modified URL found

2018-11-28 13:00:43-08 Matrix-MacBook-Pro softwareupdated[520]: Creating download task with URL: http://swcdn.apple.com/content/downloads/46/29/091-99992/6qr5ncwub6vmlm9o0udlmml 5n861n9c9gr/macOSUpd10.14.1.pkg

2018-11-28 13:03:05-08 Matrix-MacBook-Pro installd[13571]: installd: Starting

2018-11-28 13:03:05-08 Matrix-MacBook-Pro installd[13571]: installd: uid=0, euid=0

2018-11-28 13:03:06-08 Matrix-MacBook-Pro storagekitd[13597]: Starting SKDaemon...

2018-11-28 13:03:06-08 Matrix-MacBook-Pro storagekitd[13597]: Client entitled for destructive operations

2018-11-28 13:03:06-08 Matrix-MacBook-Pro storagekitd[13597]: Adding client connection <NSXPCConnection: 0x7fd0cfd017a0> connection from pid 13595

2018-11-28 13:03:07-08 Matrix-MacBook-Pro systemmigrationd[13595]: Connected to daemon. Language set to: English

2018-11-28 13:03:07-08 Matrix-MacBook-Pro systemmigrationd[13595]: systemmigrationd: Transitioning scanner request from Nothing to Local Volumes.

2018-11-28 13:03:08-08 Matrix-MacBook-Pro softwareupdated[520]: Adding client SUUpdateServiceClient pid=13595, uid=0, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/SystemMigration.framework/Versions/A/Resourc es/systemmigrationd)

2018-11-28 13:03:08-08 Matrix-MacBook-Pro systemmigrationd[13595]: Connected to daemon. Language set to: English

2018-11-28 13:03:09-08 Matrix-MacBook-Pro system_installd[12514]: PackageKit: Install sandbox purging reclaimed Zero KB

2018-11-28 13:03:10-08 Matrix-MacBook-Pro storagekitd[13597]: Failed to get user info for uuid: 64C0C6EB-0000-11AA-AA11-00306543ECAC

2018-11-28 13:03:44-08 Matrix-MacBook-Pro softwareupdated[520]: SUURLSessionDownload task:didCompleteWithError for package macOSUpd10.14.1.pkg with error (Domain: NSURLErrorDomain, Code: -1001 (The request timed out.))

2018-11-28 13:03:44-08 Matrix-MacBook-Pro softwareupdated[520]: No more tasks for com.apple.SoftwareUpdate.DownloadService.091-99992:1 - invalidating session now

2018-11-28 13:03:44-08 Matrix-MacBook-Pro softwareupdated[520]: Changing status (_startDownloadingUpdateWithProduct) for key 091-99992 from "downloading" to "download error"

2018-11-28 13:03:44-08 Matrix-MacBook-Pro softwareupdated[520]: SoftwareUpdate: error download of 091-99992: Error Domain=NSURLErrorDomain Code=-1001 "The request timed out." UserInfo={_kCFStreamErrorCodeKey=-2102, NSUnderlyingError=0x7fe2372e0350 {Error Domain=kCFErrorDomainCFNetwork Code=-1001 "(null)" UserInfo={_kCFStreamErrorCodeKey=-2102, _kCFStreamErrorDomainKey=4}}, _NSURLErrorFailingURLSessionTaskErrorKey=LocalDownloadTask <13155B9F-3537-4281-9EA3-876D0E0EB76E>.<1>, _NSURLErrorRelatedURLSessionTaskErrorKey=(

"LocalDownloadTask <13155B9F-3537-4281-9EA3-876D0E0EB76E>.<1>"

), NSLocalizedDescription=The request timed out., NSErrorFailingURLStringKey=http://swcdn.apple.com/content/downloads/46/29/091-99992/6qr5ncwub6vmlm9o0udlmml 5n861n9c9gr/macOSUpd10.14.1.pkg, NSErrorFailingURLKey=http://swcdn.apple.com/content/downloads/46/29/091-99992/6qr5ncwub6vmlm9o0udlmml 5n861n9c9gr/macOSUpd10.14.1.pkg, _kCFStreamErrorDomainKey=4}

2018-11-28 13:03:44-08 Matrix-MacBook-Pro softwareupdated[520]: SUUpdateSession: Skipping preflighting firmware since we're not on relevant hardware

2018-11-28 13:03:44-08 Matrix-MacBook-Pro softwareupdated[520]: Stopping transaction with ID [0xb]

2018-11-28 13:03:44-08 Matrix-MacBook-Pro softwareupdated[520]: SoftwareUpdate: Removed foreground transaction [0xb]

2018-11-28 13:03:44-08 Matrix-MacBook-Pro softwareupdated[520]: Running session-idle tasks.

2018-11-28 13:03:44-08 Matrix-MacBook-Pro SoftwareUpdateNotificationManager[4271]: SUAppStoreUpdateController: status for 091-99992: 091-99992 (a=0x1): download error (806527610 of 3332677856) 24.2% -1.0s (error: Error Domain=NSURLErrorDomain Code=-1001 "The request timed out." UserInfo={_kCFStreamErrorDomainKey=4, _NSURLErrorFailingURLSessionTaskErrorKey=LocalDownloadTask <13155B9F-3537-4281-9EA3-876D0E0EB76E>.<1>, _NSURLErrorRelatedURLSessionTaskErrorKey=(

"LocalDownloadTask <13155B9F-3537-4281-9EA3-876D0E0EB76E>.<1>"

), NSLocalizedDescription=The request timed out., NSErrorFailingURLStringKey=http://swcdn.apple.com/content/downloads/46/29/091-99992/6qr5ncwub6vmlm9o0udlmml 5n861n9c9gr/macOSUpd10.14.1.pkg, NSErrorFailingURLKey=http://swcdn.apple.com/content/downloads/46/29/091-99992/6qr5ncwub6vmlm9o0udlmml 5n861n9c9gr/macOSUpd10.14.1.pkg, _kCFStreamErrorCodeKey=-2102})

2018-11-28 13:03:44-08 Matrix-MacBook-Pro softwareupdated[520]: Checking for inapplicable local products remaining on disk for cleanup

2018-11-28 13:03:44-08 Matrix-MacBook-Pro system_installd[12514]: PackageKit: Removing client PKInstallDaemonClient pid=520, uid=200 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)

2018-11-28 13:04:04-08 Matrix-MacBook-Pro softwareupdated[520]: Removing client SUUpdateServiceClient pid=13595, uid=0, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/SystemMigration.framework/Versions/A/Resourc es/systemmigrationd)

2018-11-28 13:04:04-08 Matrix-MacBook-Pro storagekitd[13597]: Removing client connection <SKDaemonConnection: 0x7fd0cfd02820>

2018-11-28 13:04:04-08 Matrix-MacBook-Pro storagekitd[13597]: No more connections, storagekitd will exit...

MacBook Pro with Retina display, macOS Mojave (10.14)

Posted on Nov 28, 2018 1:19 PM

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Answer 1

Top-ranking reply

Kappy

Level 10

362,007 points

Nov 28, 2018 2:33 PM in response to Aznshinsa

Try this link: Get MacOS Mojave now from the Mac App Store.

May I suggest you try using Safari instead of the Mozilla app you pictured. See if you get better results.

Bootable USB Installers for OS X Mavericks, Yosemite, El Capitan, and Sierra

First, review this introductory article: Create a bootable installer for macOS. Second, read this How To outline for creating a bootable macOS installer. Simply use the Terminal command by copying and pasting the command line for the version of macOS from the list below. You will need an 8GB or larger USB flash drive that has been partitioned and formatted for use with OS X as well as an installer for the desired macOS version that you have previously downloaded from the App Store.

Drive Partition and Format

Open Disk Utility in the Utilities' folder.
After Disk Utility loads select the drive (out-dented entry with the mfg.'s ID and size) from the side list.
Click on the Erase tab in the Disk Utility toolbar. Name the drive, "MyVolume". <---- IMPORTANT!
In the drop down panel set the partition scheme to GUID. Set the Format type to Mac OS Extended (Journaled.)
Click on the Apply button and wait for the Done button to activate. When it does click on it.
Quit Disk Utility.

Create InstallerOpen the Terminal in the Utilities' folder. Choose the appropriate command line (in red) depending upon what OS X installer you want. Paste that entire command line from below at the Terminal's prompt:

*Command for macOS Mojave:sudo /Applications/Install\ macOS\ Mojave.app/Contents/Resources/createinstallmedia --volume /Volumes/MyVolume

*Command for macOS High Sierra:sudo /Applications/Install\ macOS\ High\ Sierra.app/Contents/Resources/createinstallmedia --volume /Volumes/MyVolume

Command for macOS Sierra:sudo /Applications/Install\ macOS\ Sierra.app/Contents/Resources/createinstallmedia --volume /Volumes/MyVolume --applicationpath /Applications/Install\ macOS\ Sierra.app

Command for El Capitan:sudo /Applications/Install\ OS\ X\ El\ Capitan.app/Contents/Resources/createinstallmedia --volume /Volumes/MyVolume --applicationpath /Applications/Install\ OS\ X\ El\ Capitan.app

Command for Yosemite:sudo /Applications/Install\ OS\ X\ Yosemite.app/Contents/Resources/createinstallmedia --volume /Volumes/MyVolume --applicationpath /Applications/Install\ OS\ X\ Yosemite.app

Command for Mavericks:sudo /Applications/Install\ OS\ X\ Mavericks.app/Contents/Resources/createinstallmedia --volume /Volumes/MyVolume --applicationpath /Applications/Install\ OS\ X\ Mavericks.app

Press RETURN. You will be asked for your admin password. It will not echo to the Terminal window. Then press RETURN again. Wait for the return of the Terminal prompt signifying the process has completed. It takes quite some time to finish. Be patient.* If your Mac is using macOS Sierra or earlier, include the --applicationpath argument. The Sierra and El Capitan commands show the proper format of this argument.The bootable installer can be used to install the selected version of macOS. Shut the computer down. Insert your flash drive into a USB port. Start the computer like so:

Boot Using OPTION key

Restart the computer.
Immediately after the chime press and hold down the "OPTION" key.
Release the key when the Boot Manager screen appears.
Select the disk icon for the USB flash drive.
Click on the arrow button under the disk icon.

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Answer 2

Aznshinsa Author

Level 1

14 points

Nov 28, 2018 2:01 PM in response to Aznshinsa

P.S. Is there a way to download 10.14 Installer somewhere? So I can create a bootable USB with that and try format / reinstall?

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Answer 3

Kappy

Level 10

362,007 points

Nov 28, 2018 1:28 PM in response to Aznshinsa

Are you downloading the correct file? If you already have 10.14 installed, then you want to Download macOS Mojave 10.14.1 Update.

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Answer 4

Kappy

Level 10

362,007 points

Nov 28, 2018 1:39 PM in response to Aznshinsa

Is the problem with the download or the installation? If the former try the link I provided earlier.

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Answer 5

Aznshinsa Author

Level 1

14 points

Nov 28, 2018 1:59 PM in response to Kappy

Thanks for the link. I clicked on the download button and the status icon on the browser tab keeps spinning attempting to download, but it never does and the page eventually times out.

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Answer 6

Kappy

Level 10

362,007 points

Nov 28, 2018 2:15 PM in response to Aznshinsa

Did you try clicking on the Download Link where it says, "Download macOS Mojave ..."? I think what you are looking at is part of your browser, not the Apple site to which you are connected.

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