Etrecheck reports multiple app crashes?

I just ran the excellent Etrecheck sofware and it's reporting multiple app crashes. The thing is, I don't remember anything crashing much. The only one I'm aware of since last reboot (8 days) is Word froze a couple of days ago and needed a CMD; ALT; ESC to clear. I can only assume that the other crashes - some of which are from Apple's own software - happened in the background and restarted themselves likewise. But when you see some apps' crashes are into double figures, it seems a lot.


The extract from the report is below. Generally my Mac runs great, so I guess my question is, are these crashes normal? And if not, how can I fix them?


Thanks as always.

🙂


Diagnostics Information (past 7 days):

2018-11-29 22:19:13 Monity.app Crash (20 times)

/Applications/Monity.app


2018-11-29 15:51:39 com.apple.WebKit.WebContent Memory (17 times)

/System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/XPCServices/ com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent


2018-11-28 19:48:33 Microsoft Word.app Hang (2 times)

/Applications/Microsoft Office 2008/Microsoft Word.app


2018-11-24 23:09:58 VDC.plugin Memory

/System/Library/Frameworks/CoreMediaIO.framework/Versions/A/Resources/VDC.plugin


2018-11-23 16:24:52 mds_stores Memory (9 times)

/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata .framework/Versions/A/Support/mds_stores


2018-11-23 15:47:36 iconservicesagent Memory (3 times)

/System/Library/CoreServices/iconservicesagent

iMac, macOS Sierra (10.12.6), i5 Quad Core, 2.8GHz, 16GB RAM

Posted on Nov 29, 2018 2:47 PM

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9 replies

Nov 29, 2018 3:41 PM in response to legolas-woodelf

Would be best to post the full repart for us to understand better.


if you have anti viral softwares, mackkeeper, anti malwares, and the like, they can conflict. Plus they are simply not necessary on the Mac.


download malwarebytes ( Free Antivirus Replacement & Anti-Malware Tool | Malwarebytes ) and allow it t scan your Mac. You can follow the instruction which are straight forward. *( malwarebytes was created by a long time member

of ASC )

Nov 30, 2018 5:20 AM in response to Cåts

Thanks all.

The report in its entirety is below.

Having followed these forums a bit, I've deliberately avoided any kind of AV or so-called "cleaning" software. The only thing I have is ClamXav which I believe is a standalone app. It was often recommended here a few years ago but seems to have fallen from favour, and it isn't one of my crashed apps in any case.

The Time Machine anomaly I know about and is because I use TimeMachineEditor to schedule backups once a day while I'm at work.

I've not tried Malwarebytes yet, but I don't think I use any plugins or anything like that so I suspect there won't be anything for it to find. But I'll download it and see what it says.

Other than that, thanks in advance for any light you can shed.

🙂


EtreCheck version: 5.0.3 (5018)

Report generated: 2018-11-29 22:34:23

Download EtreCheck from https://etrecheck.com

Runtime: 1:47

Performance: Excellent

Sandbox: Enabled

Full drive access: Enabled


Problem: No problem - just checking


Major Issues: None


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Time Machine auto backup disabled - Time Machine auto backups are disabled.

Apps crashing - There have been numerous app crashes.

Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.


Hardware Information:

iMac (Retina 4K, 21.5-inch, Late 2015)

iMac Model: iMac16,2

1 2.8 GHz Intel Core i5 (i5-5575R) CPU: 4-core

16 GB RAM - Not upgradeable

BANK 0/DIMM0 - 8 GB DDR3 1867 ok

BANK 1/DIMM0 - 8 GB DDR3 1867 ok


Video Information:

Intel Iris Pro Graphics 6200 - VRAM: 1536 MB

iMac 1920 x 1080


Drives:

disk0 - APPLE SSD AP0032H 24.00 GB (Solid State - TRIM: Yes)

Internal PCI-Express 5.0 GT/s x4 NVM Express

disk0s1 - EFI [EFI] 315 MB

disk0s2 [Fusion Drive] 23.55 GB

disk2 - Macintosh HD (Journaled HFS+) 1.02 TB (475.86 GB used)

disk0s3 - B*******X 134 MB


disk1 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical - 5400 RPM)

Internal SATA 3 Gigabit Serial ATA

disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk1s2 [Fusion Drive] 999.35 GB

disk2 - Macintosh HD (Journaled HFS+) 1.02 TB (475.86 GB used)

disk1s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB


disk3 - FREECOM HARD DRIVE QUATTRO 3 2.00 TB

External FireWire Up to 800 Mb/sec

disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk3s2 - F*********************s (Journaled HFS+) 999.62 GB (707.29 GB used)

disk3s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB

disk3s4 - F*********************y (Journaled HFS+) 999.79 GB (763.43 GB used)


Mounted Volumes:

disk2 - Macintosh HD 1.02 TB (545.87 GB free)

Journaled HFS+

Mount point: /


disk3s2 - F*********************s 999.62 GB (292.33 GB free)

Journaled HFS+

Mount point: /Volumes/F*********************s


disk3s4 - F*********************y 999.79 GB (236.36 GB free)

Journaled HFS+

Mount point: /Volumes/F*********************y


Network:

Interface en0: Ethernet

Interface en1: Wi-Fi


Interface fw0: Thunderbolt FireWire

Interface en4: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge


System Software:

macOS Sierra 10.12.6 (16G1618)

Time since boot: About 8 days


Security:

SystemStatus
GatekeeperEnabled
System Integrity ProtectionEnabled


Unsigned Files:

Launchd: /Library/LaunchAgents/com.wacom.wacomtablet.plist

Executable: /Library/Application Support/Tablet/WacomTabletSpringboard

Details: Exact match found in the whitelist - probably OK


32-bit Applications:

126 32-bit apps


Kernel Extensions:

/System/Library/Extensions

Wacom Tablet.kext (Wacom Tablet 6.2.0w4)


System Launch Agents:

[Not Loaded]14 Apple tasks
[Loaded]160 Apple tasks
[Running]111 Apple tasks


System Launch Daemons:

[Not Loaded]41 Apple tasks
[Loaded]166 Apple tasks
[Running]109 Apple tasks
[Other]3 Apple tasks


Launch Agents:

[Running]com.Monity.Helper.plist (Lukasz Kulis - installed 2018-09-22)
[Running]com.wacom.wacomtablet.plist (? 9e9edb5e - installed 2012-01-20)


Launch Daemons:

[Loaded]com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-11-15)
[Running]com.tclementdev.timemachineeditor.scheduler.plist (Thomas CLEMENT - installed 2018-07-04)
[Not Loaded]com.apple.installer.cleanupinstaller.plist (Apple - installed 2018-11-04)
[Running]com.bombich.ccchelper.plist (Bombich Software, Inc. - installed 2018-11-11)
[Loaded]uk.co.canimaansoftware.ClamXavHelper.plist (Mark Allan - installed 2017-09-18)
[Loaded]uk.co.canimaansoftware.ClamXavHelperUpdater.plist (Mark Allan - installed 2018-08-15)


User Launch Agents:

[Loaded]com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2018-10-25)
[Loaded]uk.co.canimaansoftware.clamxav.freshclam.plist (Mark Allan - installed 2018-08-07)
[Loaded]uk.co.canimaansoftware.clamxav.UninstallWatcher.plist (Mark Allan - installed 2018-08-15)
[Loaded]com.google.keystone.agent.plist (Google, Inc. - installed 2018-07-18)
[Loaded]com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2018-09-01)
[Loaded]uk.co.canimaansoftware.clamxav.clamscan.plist (Mark Allan - installed 2018-08-07)


User Login Items:

Activity Monitor.app (Apple - installed 2018-11-04)

(/Applications/Utilities/Activity Monitor.app)

Android File Transfer Agent.app (? - installed 2012-10-15)

(~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)

CCC User Agent.app (Bombich Software, Inc. - installed 2018-11-11)

(/Applications/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app)


Internet Plug-ins:

FlashPlayer-10.6: 31.0.0.153 (installed 2018-11-20)

QuickTime Plugin: 7.7.3 (installed 2018-11-04)

Flash Player: 31.0.0.153 (installed 2018-11-20)

iPhotoPhotocast: 7.0 (installed 2009-01-14)

WacomTabletPlugin: WacomTabletPlugin 2.0.0.4 (installed 2012-01-20)

WacomNetscape: 1.1.1-1 (installed 2012-01-20)


3rd Party Preference Panes:

Flash Player (installed 2018-11-15)


Time Machine:

Skip System Files: No

Mobile backups: No

Auto backup: No

Volumes being backed up:

Macintosh HD: Disk size: 1.02 TB - Disk used: 476.12 GB

Destinations:

F*************e [Local] (Last used)

Total size: 999.62 GB

Total number of backups: 77

Oldest backup: 2017-11-01 04:59:13

Last backup: 2018-11-29 09:03:19


Performance:

System Load: 1.43 (1 min ago) 1.43 (5 min ago) 1.33 (15 min ago)

Nominal I/O speed: 0.20 MB/s

File system: 20.84 seconds

Write speed: 312 MB/s

Read speed: 884 MB/s


CPU Usage:

TypeOverallIndividual cores
System2 %3 %1 %1 %1 %
User3 %8 %2 %2 %1 %
Idle95 %89 %97 %98 %97 %


Top Processes by CPU:

Process (count)SourceCPULocation
EtreCheckApp Store10.45 %
Other processes?7.65 %
Activity MonitorApple0.12 %
CopyClipApp Store0.11 %
DockApple0.04 %


Top Processes by Memory:

Process (count)SourceRAM usageLocation
EtreCheckApp Store429 MB
MailApple249 MB
iconservicesagentApple210 MB
FinderApple200 MB
DockApple165 MB


Top Processes by Network Use:

ProcessSourceInputOutputLocation
mDNSResponderApple6 MB4 MB
netbiosdApple403 KB223 KB
apsdApple12 KB31 KB
ntpd-wrapperApple6 KB10 KB
MailApple8 KB3 KB


Virtual Memory Information:

Available RAM9.43 GB
Free RAM4.22 GB
Used RAM6.57 GB
Cached files5.21 GB
Swap Used0 B


Software Installs (past 30 days):

NameVersionInstall Date
XProtectPlistConfigData21002018-11-04
MRTConfigData1.352018-11-04
Safari12.0.12018-11-04
Security Update 2018-00410.12.62018-11-04
TimeMachineEditor5.0.42018-11-04
Security Update 2018-00510.12.62018-11-04
Pages7.02018-11-06
gutenprint-5.2.142018-11-08
Inkjet Extended Survey Program5.0.02018-11-08
Canon IJ Printer Driver16.20.02018-11-08
Canon IJScanner15f4.1.32018-11-08
Canon IJ Scan Utility22.3.52018-11-08
Canon IJ Scan Utility Lite3.1.02018-11-08
UserRegistration13002018-11-08
Adobe Flash Player31.0.0.1532018-11-20
EtreCheck5.0.32018-11-28


Diagnostics Information (past 7 days):

2018-11-29 22:19:13 Monity.app Crash (20 times)

/Applications/Monity.app


2018-11-29 15:51:39 com.apple.WebKit.WebContent Memory (17 times)

/System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/XPCServices/ com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent


2018-11-28 19:48:33 Microsoft Word.app Hang (2 times)

/Applications/Microsoft Office 2008/Microsoft Word.app


2018-11-24 23:09:58 VDC.plugin Memory

/System/Library/Frameworks/CoreMediaIO.framework/Versions/A/Resources/VDC.plugin


2018-11-23 16:24:52 mds_stores Memory (9 times)

/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata .framework/Versions/A/Support/mds_stores


2018-11-23 15:47:36 iconservicesagent Memory (3 times)

/System/Library/CoreServices/iconservicesagent



End of report

Dec 1, 2018 3:03 AM in response to MadMacs0

Many thanks guys. Looking at it again, I can see you're quite right - I didn't know the distinctions between hangs, crashes and memory shortages. So yes, I can see the Monity app seems to be a prime culprit for actual crashing. Not sure why. As mentioned it came from the App Store and its webpage shows the default Sierra desktop pic which suggests Sierra compatibility. I'll look again and see if there's another update I've missed.


On the subject of memory shortages though, with 16gb of RAM I'm surprised to see that it's an issue. I'm old enough to have grown up with Macs running 4mb of RAM, so I'm very much a one-app-at-a-time kinda guy. The only ones that tend to get left open are Mail and sometimes Safari. However I do leave Activity Monitor running so I can see the little bar graph working in the dock in order to see how hard the processors are working. I've always been really amazed by it because it's very rare that any processor bars show the machine to be working hard. Things like exporting busy iMovie files tends to wake them up, but almost everything else I do is barely enough to get them out of bed.


But there does seem to be something in it. I ran Etrecheck on my daughter's 2013 iMac - a 2.7ghz i5 with the same 16gb of RAM and the better fusion drive (with 124gb ssd compared to my later fusion with only 24gb ssd) and the report actually stated memory shortages. This is despite the fact that she reboots it daily. The only thing I can think of is she uses iMovie a lot and tends to use Google Chrome which apparently is a known resource hog. But I'm still surprised to see that for either of us, 16gb isn't enough. 😕


Paradoxically, one of the things I use Monity for is having a quick glance at things like temperature sensor readings, fan speed and memory pressure in the notifications window, and most of the time about half my memory is flagged as free. Which again makes out of memory issues a bit odd.


Anyway, I guess the machine knows what it's doing because as we've seen, Etrecheck's performance rating says "Excellent", so maybe I should leave the machine to do its thing and not think about it so much.


Thanks again guys. And don't worry - I won't be going anywhere near any cleaning apps or such like. 😉

Nov 30, 2018 6:23 PM in response to legolas-woodelf

Most importantly, none of those are crashes.


MS Word was caught hanging (using an excessive amount of time to perform some function). You should have seen the spinning beachball at the time. Could have been upon launch or most anything else you were trying at the time and, as you said, was eventually terminated by you.


The others had something to do with not being able to find sufficient RAM to load, either initially or for some process you attempted. Again, it may have eventually found what it needed through compression or purging RAM cache, so you probably would not notice it at the time. Since those all occurred several days ago, it's not possible to determine what was causing lack of RAM based on your current EtreCheck report, which doesn't indicate any RAM issues. If you had Activity Monitor open to the Memory tab at the time, you probably would have seen the "MEMORY PRESSURE" graph at the bottom turned red, indicating that excessive compression was necessary. You already have the max amount of RAM, so that won't help. Please do not use one of the memory cleaner apps that were commonly used before Mavericks release. They are no longer needed and will actually slow your computing experience by having to refresh crash from one of your drives.

Dec 1, 2018 2:37 AM in response to MrHoffman

MrHoffman wrote:


One on those is a crash.

Ahh, your correct. For some reason I totally overlooked the Monity.app crashes, which are quite significant. Not being familiar with the app and since the OP didn't detail it, I can't really add much. The app might not be Sierra compatible or needs an update or replacement. Appears to be this monitoring notification widget from the App Store, so should be up-to-date and indicates it has been Mojave optimized. Might be time to contact the developer to see what they have to say.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Etrecheck reports multiple app crashes?

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