iPad Pro 11" - Touch Screen Unresponsive

I'm running 12.2 and still have the unresponsive screen issue.

I don't use the Apple pencil.

Ok, but I’ve never had a problem with my finger touch.

Thanks to Andrew Ngo for the tip and MichelPM for the heads up.

Thanks for the tip, however did not work on my pro. appreciate the help just the same.

I removed screen protector and factory wipe on my 10.5 inch iPad Pro but the problem is still there. I think the issue is linked to palm rejection. The screen not recognize the input intermittently. More prominent in YouTube app or while charging

Everyone in this post needs to inform Apple about this.

This is a known, growing issue across all iPad Pro year and models ( even the brand new 2018, 3rd gen iPad Pro models ) and it is starting to affect both the 2018 and 2017 6th and 5th gen 9.7 inch screen iPads, too!!

I am more than convinced, now than ever, that this growing issue is NOT hardware related, but either iOS 11 and/or iOS 12 related bug.

I have a 1st gen, 12.9 inch screen iPad Pro still running iOS 10.3.3 and I am NOT experiencing these recent intermittent touch screen issues.

Some Posters/Users have stated here that this unresponsive touch issue started sometime late in the iOS 11 update cycle, but seems more pervasive in iOS 12, now!

There is, at least, one of these “iPad Pro unresponsive touch screen issues” posts a day!

Currently there is no fix yet from Apple.

The best everyone here can do is alert Apple to this growing issue.

The only way to get Apple to, DIRECTLY, listen to you is to use their feedback portion of their website.

iPad Feedback

http://www.apple.com/feedback/ipad.html

Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the data to the proper and responsible Apple teams and personnel , but NO Apple employees will ever respond with any type of direct, individual replies from the feedback you post.

The more users that post product feedback about any product issue, the faster Apple is made aware and starts working on a fix/solution for a future software update.

Also, you may want to phone contact Apple, directly in Cupertino, California, and calmly talk to an Apple customer service employee about this issue via the link below.

Contact - How to Contact Us - Apple

Best of Luck to All of You!

I am convinced this is a software problem, not a physical problem with certain touchscreens. Here’s my rationale:

(1) I own two iPad Pro’s, a 2nd gen 10.5 and 3rd gen 12.9. I have owned the 10.5 for about 18 months and the 12.9 for about 3. Both have started to show screen sensitivity issues increasing over the past couple of months, as iOS updates have been automatically installed. Both are running 12.1.4

(2) The 10.5 has become very sensitive to movement. If I try to type while moving (I use it on an Eliptical Trainer nearly every morning) it does not detect about 50% of my keystrokes if I hold the iPad. If I put it down on the book stand on the trainer and type with one finger, the problem is much less apparent. This was not happening a few weeks back. I’m not sure which iOS update caused the issue.

(3) The 12.9 has the “unresponsive” issue that many on this forum point out. I have noticed it is mostly later in the day, after I have used the iPad on and off through the day. It seems correlated with screen cleanliness. If I keep the screen completely free of prints and smudges, it works much more reliably.

(4) Unresponsiveness also seems correlated with movement on the 12.9. If I suddenly pick up the iPad and immediately try to swipe/scroll on a webpage or email list, or other app (and if the iPad is kind of smudged) it is unresponsive for several seconds. Same thing happens when suddenly rotating or putting the iPad down on a table, again, if I have smudges/prints.

I recall reading somewhere that the screen on the 3rd gen iPads was changed to give the pen a more realistic feel. I wonder if the new screen and tweaking of touch algorithms on Apple’s part are causing the problems. I also suspect some iPads are more sensitive than others.

I had an appointment scheduled at my local apple store to convince them I needed them to replace my 12.9 iPad but cancelled when I couldn’t re-create the unresponsiveness when keeping the screen completely clean.

Hi Andrew

Did you have problems when typing in letters/numbers, for example if I type in the letter "B" it either appears then disappears or just doesn't come up at all on the screen.

I had the same problem. I was using a glass screen protector. When I took it off everything worked fine.

Yes it is!

i removed my screen protector and haven’t had a problem since!

Yes it is!

i removed my screen protector and haven’t had a problem since!

I also have this problem on my 10.5 inch iPad Pro. Touch screen doesn’t respond to input every few seconds. Factory reset doesn’t work. Very disappointed.

Finally figured out why! At first I thought it was hardware problem. Actually it’s software issue related to palm rejection. I bought a case today and touch problems are gone

Case changes my grip style. My thumbs no longer rest on small side bezels where I accidentally touch the screen.