So, recently I just started the free trial for apple music. I can add and play songs when i have internet connection but I can't download it when i tried to. When i press the download button, it shows the download logo for a few secs and then it just stops and the songs ended up not downloaded. All my songs in my library not downloaded because of this problem.
Hello and welcome to Apple Support Communities, MyloXyloto90.
If I understand your post correctly, you can play songs on Apple Music but you're not able to download songs to listen offline. Since an internet connection is not always available, being able to download songs is important. I'd like to help.
First, make sure you have enough storage available on your iPhone to download songs. This guide will show you how to check:
How to check the storage on your iPhone, iPad, and iPod touch
Then follow these steps to download:
Download content
You can download content from the Apple Music catalog or from your iCloud Music Library. If the content is not already in your Library, you must add it before you can download it.
To download an item, find it in your Library and look for
near it. Tap or click
DOWNLOADED when the download is complete.
Use the Watch app on your iPhone to add music to your Apple Watch.
If you have Automatic Downloads turned on, content automatically downloads to your device or computer when you add it to your Library. You won't see
You can download content on up to 10 devices. This content is accessible only when your Apple Music subscription is active.
See the full article here:
Add and download music and video content from the Apple Music catalog
If you still can't download songs, try using a different Wi-Fi network.
Let us know if that resolves this issue for you.
Thanks for using the Apple Support Communities. Take care.
Hello and welcome to Apple Support Communities, MyloXyloto90.
If I understand your post correctly, you can play songs on Apple Music but you're not able to download songs to listen offline. Since an internet connection is not always available, being able to download songs is important. I'd like to help.
First, make sure you have enough storage available on your iPhone to download songs. This guide will show you how to check:
How to check the storage on your iPhone, iPad, and iPod touch
Then follow these steps to download:
Download content
You can download content from the Apple Music catalog or from your iCloud Music Library. If the content is not already in your Library, you must add it before you can download it.
To download an item, find it in your Library and look for
Use the Watch app on your iPhone to add music to your Apple Watch.
If you have Automatic Downloads turned on, content automatically downloads to your device or computer when you add it to your Library. You won't see
You can download content on up to 10 devices. This content is accessible only when your Apple Music subscription is active.
See the full article here:
Add and download music and video content from the Apple Music catalog
If you still can't download songs, try using a different Wi-Fi network.
Let us know if that resolves this issue for you.
Thanks for using the Apple Support Communities. Take care.
I currently have around 1.3GB storage left available. Yes i have tried to connect to other Wifi and cellular. Still the same. And yes i have no problem downloading and updating apps.
Hi. I've done all the things that you mentioned that could potentially fix my problems but sadly, it did not do a thing. I tried logging out my Apple ID and then log back in. Uninstall the Music app and reinstalling it back. Changed from using wifi to cellular. Turn on and off the iCloud Music Library. Automatic download also turned off and on back but it stays the same. In the image you can see i tried to download BTS's song but it will not complete the download. EVER. FYI, I also use Apple music in my another device which is Android and it works smooth as butter. Itunes that runs on my Windows also runs perfectly. Apple music that currently runs on my iPhone 5s (iOS 12.1) is the one having this problem. Don't know what to do anymore
Can't download songs into my iphone
