MacBook Air running slow (etrecheck report)
I have been having issues with my mac running a bit slow lately. I ran a etrecheck report based off recommendations I read during different posts. I removed the adware that it suggested was a major problem. I am posting the report below to see if there are any further issues causing my computer damage.
EtreCheck version: 5.0.3 (5018)
Report generated: 2018-12-01 09:26:07
Download EtreCheck from https://etrecheck.com
Runtime: 4:45
Performance: Good
Sandbox: Enabled
Full drive access: Disabled
Problem: Beachballing
Description:
Computer is moving slow and noticing some applications are showing the beach balling
Major Issues:
Anything that appears on this list needs immediate attention.
Adware - Adware detected.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
32-bit Apps - This machine has 32-bits apps that may have problems in the future.
Limited drive access - More information may be available with Full Drive Access.
Hardware Information:
MacBook Air (13-inch, Early 2015)
MacBook Air Model: MacBookAir7,2
1 1.6 GHz Intel Core i5 (i5-5250U) CPU: 2-core
4 GB RAM - Not upgradeable
BANK 0/DIMM0 - 2 GB DDR3 1600 ok
BANK 1/DIMM0 - 2 GB DDR3 1600 ok
Battery: Health = Normal - Cycle count = 471
Video Information:
Intel HD Graphics 6000 - VRAM: 1536 MB
Color LCD 1440 x 900
Drives:
disk0 - APPLE SSD SM0128G 121.33 GB (Solid State - TRIM: Yes)
Internal PCI 5.0 GT/s x4 Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 [APFS Container] 121.12 GB
disk1 [APFS Virtual drive] 121.12 GB (Shared by 4 volumes)
disk1s1 - Macintosh HD (APFS) (Shared - 65.44 GB used)
disk1s2 - Preboot (APFS) [APFS Preboot] (Shared)
disk1s3 - Recovery (APFS) [Recovery] (Shared)
disk1s4 - VM (APFS) [APFS VM] (Shared - 3.22 GB used)
Mounted Volumes:
disk1s1 - Macintosh HD 121.12 GB (51.77 GB free)
APFS
Mount point: /
Encrypted
disk1s4 - VM [APFS VM] (Shared - 3.22 GB used)
APFS
Mount point: /private/var/vm
Network:
Interface en4: iPad
Interface en0: Wi-Fi
802.11 a/b/g/n/ac
Interface en3: iPhone
Interface en2: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
System Software:
macOS Mojave 10.14.1 (18B75)
Time since boot: About 2 hours
Security:
System Status
Gatekeeper Enabled
System Integrity Protection Enabled
Adware:
Launchd: ~/Library/LaunchAgents/com.INCA - TrustedSafeFinder.plist
Reason: Adware pattern match
Executable: ~/Library/Application Support/com.INCA - TrustedSafeFinder/INCA - TrustedSafeFinder r
32-bit Applications:
7 32-bit apps
Kernel Extensions:
/Library/Extensions
SymXIPS.kext (Symantec, 8.1 - SDK 10.10)
SymInternetSecurity.kext (Symantec, 7.9.2 - SDK 10.11)
SymIPS.kext (Symantec, 7.9.2 - SDK 10.11)
NortonForMac.kext (Symantec, 7.9.2 - SDK 10.11)
System Launch Agents:
[Not Loaded] 16 Apple tasks
[Loaded] 188 Apple tasks
[Running] 95 Apple tasks
System Launch Daemons:
[Not Loaded] 36 Apple tasks
[Loaded] 201 Apple tasks
[Running] 98 Apple tasks
[Other] One Apple task
Launch Agents:
[Running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2018-09-24)
[Running] com.symantec.uiagent.application.NFM.plist (Symantec - installed 2018-04-18)
[Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-11-19)
[Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2018-10-30)
[Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a 23d420d.plist (Adobe Systems, Inc. - installed 2018-10-05)
[Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2018-10-12)
[Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-10-30)
Launch Daemons:
[Loaded] com.symantec.nortonutilities.daemon.plist (Symantec - installed 2018-10-15)
[Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-11-15)
[Other] com.symantec.liveupdate.daemon.NFM.plist (Symantec - installed 2018-10-15)
[Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-10-05)
[Running] com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2018-09-24)
[Loaded] com.symantec.UninstallerToolHelper.NFM.plist (Symantec - installed 2018-10-15)
[Loaded] com.symantec.symqual.panicreporter.NFM.plist (Symantec - installed 2018-10-15)
[Loaded] com.symantec.symqual.submit.NFM.plist (Symantec - installed 2018-10-15)
[Running] com.symantec.sharedsettings.NFM.plist (Symantec - installed 2018-10-15)
[Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-10-30)
[Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2018-09-02)
[Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-11-19)
[Loaded] com.symantec.symqual.detail.NFM.plist (Symantec - installed 2018-10-15)
[Running] com.symantec.kexthelper.NFM.plist (Symantec - installed 2018-10-15)
[Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2018-10-24)
[Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-08-13)
[Running] com.symantec.symdaemon.NFM.plist (Symantec - installed 2018-10-15)
[Running] com.fitbit.galileod.plist (? 485714a8 - installed 2015-11-09)
[Loaded] com.symantec.SymLUHelper.NFM.plist (Symantec - installed 2018-10-15)
[Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-10-05)
User Launch Agents:
[Loaded] com.INCA - TrustedSafeFinder.plist (Adware - installed 2017-07-14)
Internet Plug-ins:
AdobeAAMDetect: 3.0.0.0 (installed 2018-09-24)
FlashPlayer-10.6: 31.0.0.153 (installed 2018-11-20)
QuickTime Plugin: 7.7.3 (installed 2018-11-21)
AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-10-22)
AdobePDFViewer: 19.008.20080 (installed 2018-10-22)
Flash Player: 31.0.0.153 (installed 2018-11-20)
Unity Web Player: UnityPlayer version 5.3.8f2 (installed 2017-05-18)
3rd Party Preference Panes:
Flash Player (installed 2018-11-15)
Time Machine:
Time Machine information not available without Full Drive Access.
Performance:
System Load: 2.70 (1 min ago) 2.05 (5 min ago) 2.03 (15 min ago)
Nominal I/O speed: 2.89 MB/s
File system: 120.16 seconds (timed out)
Write speed: 504 MB/s
Read speed: 1085 MB/s
CPU Usage:
Type Overall Individual cores
System 4 % 7 % 2 % 6 % 2 %
User 16 % 24 % 6 % 29 % 5 %
Idle 80 % 69 % 92 % 65 % 93 %
Top Processes by CPU:
Process (count) Source CPU Location
Other processes ? 59.38 %
Notes Apple 8.01 %
EtreCheck App Store 5.45 %
cloudd Apple 1.22 %
AppleSpell Apple 1.14 %
Top Processes by Memory:
Process (count) Source RAM usage Location
EtreCheck App Store 547 MB
firefox Mozilla Corporation 271 MB
Notes Apple 76 MB
AppleSpell Apple 64 MB
cloudphotosd Apple 23 MB
Top Processes by Network Use:
Process Source Input Output Location
mDNSResponder Apple 205 KB 64 KB
firefox Mozilla Corporation 41 KB 13 KB
apsd Apple 20 KB 16 KB
SymDaemon Symantec 7 KB 2 KB
cloudd Apple 7 KB 2 KB
Virtual Memory Information:
Available RAM 568 MB
Free RAM 16 MB
Used RAM 3.45 GB
Cached files 552 MB
Swap Used 744 MB
Software Installs (past 30 days):
Name Version Install Date
Microsoft AutoUpdate 2018-11-19
Microsoft OneNote for Mac 2018-11-20
Microsoft PowerPoint for Mac 2018-11-20
Microsoft Outlook for Mac 2018-11-20
Microsoft Excel for Mac 2018-11-20
Adobe Flash Player 2018-11-20
Microsoft Word for Mac 2018-11-21
EtreCheck 5.0.3 2018-12-01
Diagnostics Information (past 7 days):
Directory /Library/Logs/DiagnosticReports is not accessible without Full Drive Access.
End of report
MacBook Air, iOS 10.3.1