Has anyone moved to the Phonak Marvel and is able to converse via the phone connectoon with an iphone XS? Thanks.

Phonak Audéo Marvel not able to stream during a phone call.

Posted on Dec 5, 2018 7:37 AM

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Posted on Feb 7, 2019 12:40 PM

I just heard (2/7/2109) from my audiologist, who says that Phonak will have a firmware fix to be released the week of February 25, 2019 that is supposed to fix the communication issue with iPhone XS. The release is in a software program audiologists use, called Target that allows them to update firmware in Phonak devices.

Check with your audiologist and make an appointment to have the firmware updated. Hopefully all of us on the "bleeding edge" of Phonak's technology will get the performance we were promised when we purchased.

58 replies

Mar 23, 2019 8:48 AM in response to samwise59

I had the firmware update yesterday, March 22 and it did not cure the issue with my XS and Phonak Marvels. I did same steps as Jean-louis128 but my phone still does not stream a phone call through my hearing aids. My voice is either never heard by the person on the other end of the call or my voice drops out soon after call is connected. I have made another inquiry to Phonak tech support.

Mar 27, 2019 2:16 PM in response to kent1915

I have an iPhone 10XR. My Phonak Marvel 90s revert to Bluetooth whenever I get any notifications on my phone. I also have an Apple watch. Phonak tells me that unless I turn off all notifications and disconnect my Apple watch, this is just going to keep happening. I can't get the hearing aids to stay on Autosense or any of the custom programs. Is anyone else aware of this issue? Phonak seemed unconcerned about it.

Mar 28, 2019 6:09 AM in response to samwise59

Apple Support suggested deleting the Phonak app and reinstalling it. I've done that but it doesn't seem to be helping. This is so frustrating! I didn't have this issue with my iPhone 8. The issue is that it goes to Bluetooth (say for a notification or a phone call) but it doesn't return to the program I'm using such as Autosense. I just don't know what to do at this point short of turning them back in to Phonak (I have another week on my trial period).

Feb 7, 2019 6:58 AM in response to Bjschaef

My Marvel trial period is up and I switched to Evoke hearing aids. I like them much better! A lot better app with all kinds of customer settings and the instead of bluetooth it connects to the iPhone via MFi. Taking phone calls are a pleasure, easy and clear. Glad I had the problem with Phonak iPhone phone connections, it casued me to find a much better hearing aid.

Feb 21, 2019 8:57 AM in response to 4195e

Hello Bjschaef. Thanks for your testimony. I am exactly in the same situation and my audiologist ask me to wait for the update of Phonak. But I also have the possibility to get Evoke 440. Are these the one you got ? What advantages did you find ? Is it a problem that you need to hold the phone close enough? I am really wondering if I should ask for a change right now.

Thnaks for your help!

Francois

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Has anyone moved to the Phonak Marvel and is able to converse via the phone connectoon with an iphone XS? Thanks.

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