Has anyone moved to the Phonak Marvel and is able to converse via the phone connectoon with an iphone XS? Thanks.

Phonak Audéo Marvel not able to stream during a phone call.

Posted on Dec 5, 2018 7:37 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 7, 2019 12:40 PM

I just heard (2/7/2109) from my audiologist, who says that Phonak will have a firmware fix to be released the week of February 25, 2019 that is supposed to fix the communication issue with iPhone XS. The release is in a software program audiologists use, called Target that allows them to update firmware in Phonak devices.

Check with your audiologist and make an appointment to have the firmware updated. Hopefully all of us on the "bleeding edge" of Phonak's technology will get the performance we were promised when we purchased.

58 replies

Jan 9, 2019 5:50 PM in response to dbmtx

I did. I have Phonak Marvel rechargeable and I can converse on phone using iPhone XS. It does NOT, however, work in both ears using the aids for the calls, my Right hearing aid is where the call is and where the mic is, left is set to control the volume.


That being said, I did do a compatibility check with Phonak and the iPhone XS has some issues with intermittently dropping calls and streaming. I also cannot stream music, etc to both ears. It may be setting that my audiologist will have to address since they SHOULD stream music etc to both ears from iPhone XS, only calls will be in one ear.

Mar 23, 2019 11:24 AM in response to markyboy53

Odd that my XS did not improve after the firmware upgrade. I have sent Phonak an email but I plan to talk to my audiologist at my next appointment in approx. 10 days as she can have talk directly with Phonak.


I went to Settings - General - Accessibility - Call audio Routing and selected bluetooth headset so it always defaults to answering with the hearing aids but it's ironic I currently need to manually switch to iPhone as soon as my ongoing phone call connectivity issue appears.


I only use the app for volume control too. the difference in programs seems very subtle and not worth the effort to manually change, mostly just changing the volume helps enough, for example, with wind noise.


Mar 28, 2019 6:43 AM in response to donnaanneshear

I have an XS, Series 4 watch, and Audeos, and they all play well together since I got the latest firmware update. I personally do not many want notifications playing in my hearing aids, and since I wear the watch all the time except while it is charging, I went into the watch app and chose custom for a particular notification, and then turned sound off for that notification, more or less what Phonak seems to have suggested. My watch vibrates but no audible notification is sent from iPhone to the aids for those notifications that I turned sound off.


My Audeo Marvels are stable, the do not change programs on their own.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Has anyone moved to the Phonak Marvel and is able to converse via the phone connectoon with an iphone XS? Thanks.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.