Level 8

35,047 points

List of new phones supported in iSync 2.4 (Mac OS X 10.4.9)

Sony Ericsson K800
Sony Ericsson K790
Sony Ericsson K610
Sony Ericsson Z525

Samsung D600
Samsung D900

Motorola K1

Nokia 6102
Nokia 6103
Nokia 6131
Nokia E61
Nokia E62
Nokia N71
Nokia N72
Nokia N73
Nokia N80
Nokia N91
Nokia N93

eMac 1.25Ghz G4, Mac OS X (10.4.8)

Posted on Mar 13, 2007 4:51 PM

39 replies

Mar 15, 2007 6:15 PM in response to Julian Wright

Still no luck using Bluetooth so just tried using the USB cable and iSync can't even find the phone.

Via the cable, the phone shows up fine in System Profiler, is mounted on the desktop and I can transfer photo's in iPhoto without any problem. Any idea's?

Julian Wright Author

Level 8

35,047 points

Mar 16, 2007 12:14 AM in response to Dave Wilkins

From what I've read it seems quite a few people are in the same situation as you after upgrading to 10.4.9

Try completely deleting your phone from iSync and the Bluetooth system preferences pane, delete the 'com.apple.isync.plist' from the Preferences folder, restart the Mac, then go through the Bluetooth Setup Assistant again.

To sync via USB, you must also remove all your Bluetooth settings, then open iSync, and connect the phone in 'Phone' mode, not 'File Transfer' mode, and choose 'Add Device' from the Devices menu.

Mar 16, 2007 5:53 AM in response to Julian Wright

Thanks for the USB advice - I had been trying with 'File Transfer' mode.

In 'Phone' mode iSync found the phone via USB but synching produces the same results i.e. it starts fine and starts counting up the changes but then stops after a few seconds with 'synchronization failed'. So it looks like it's not just a Bluetooth problem.

I've already done all your suggestions regarding deleting prefs etc. but not necessarily at the same time so I'll give that one more go...

Julian Wright Author

Level 8

35,047 points

Mar 16, 2007 6:05 AM in response to Dave Wilkins

It's starting to sound like you may have some Address Book or iCal data that iSync doesn't like.

Try disabling Contacts or Calendar syncing in iSync and see if it will sync just one of them. That will tell you which, if any, has the problematic data.

In Address Book, create a group with just a few contacts in, and choose to only sync this group in iSync. If it syncs ok, progressively add more and more contacts to this group, syncing each time, until you find where it fails.

Do something similar with iCal calendars. Just sync one or two, and for less time in the future (More options...).

Mar 16, 2007 6:33 AM in response to Julian Wright

Just tried deleting everything with a restart and no-go I'm afraid.

I've only ever been trying to sync one group from Address book, I have 'Calendars" unchecked.

Trying with a smaller 'Group' in Address Book, (just 1), iSync still falls over because it is comparing all the contacts in my phone. As I've said before, all starts well and then after a few seconds when the count gets up to a hundred or so, iSync gives up.

The irony now, of course, is that this was all working fine under 10.4.8 with, in my case, the Novamedia plug-in, but because they and Feisar now think that 10.4.9 supports the k800, they haven't updated their plug-ins for that model.

Is there a way to report this to Apple?

Mar 16, 2007 6:53 AM in response to Dave Wilkins

Julian - I've just noticed that you are, in fact, Feisar!

If Apple don't sort this, is there any chance that you could update your plug-in for the k800 to work under 10.4.9?

Julian Wright Author

Level 8

35,047 points

Mar 16, 2007 6:54 AM in response to Dave Wilkins

Unfortunately, now iSync 2.4 includes its own K800i plugin, neither Feisar (me) or novamedia can make a plugin for the K800i in iSync 2.4.

You cannot have more than one plugin for the same phone model installed at the same time, and Apple plugins always take priority over third-party ones.

You could try copying the old iSync 2.3 application from a 10.4.8 Mac, re-install your third-party plugin and see if that works. However, mixing system software from different versions is never recommended, so proceed with caution, and backup any changes you make!

Have you tried clicking "Reset sync history..." in iSync prefs?

Also, when first setting up an SE phone for iSync, it always works better to start with a complete empty phone. So, make sure your Address Book and iCal data is fully up-to-date, then delete everything from the phone. Click "Reset sync history..." in iSync prefs and then in iSync, choose to 'overwrite' the phone contents on first sync, rather than 'merge'.

Finally, try doing a "master reset" of the phone (settings only). Bear in mind that this may delete some pre-defined phone content, so make backups first.

Mar 16, 2007 6:55 AM in response to Dave Wilkins

Whoops -posted at the same time.

Thanks for all your help though.

tritonus

Level 1

0 points

Mar 18, 2007 2:55 PM in response to Julian Wright

I have the sync problems with the SE K800i and did a clean install of Mac OS X 10.4.9. I have found out that even with a single repeating (weekly) event, iSync says "calendar full". The reason is that REPEATING events are being synced to infinity instead of a month into the future (iSync's default for K800i). Thus, all the memory of the K800i's calendar is being used by these events leaving too less space for the other (non-repeating) events during the up-coming month (or more when selected in the iSync plugin for K800i). I am reporting this bug to apple. It's not your fault!

Dr.Blip

Level 1

0 points

Mar 19, 2007 6:29 PM in response to Perkiz

Hi,

Same situation here... I've removed the feisar plug in and I'm only able to sync calendars with iSync 2.4 with my K790.

Is there a way to revert back to iSync 2.3. With the feisar plug-in it was working perfectly.

SE K790 Mac OS X (10.4.9)

Dr.Blip

Level 1

0 points

Mar 20, 2007 1:58 PM in response to Dr.Blip

It is now working for me.

I was previously using the feisar plug in with the DBT-120 bluethoot adapter with iSync 2.3 on my Sony Ericsson K790. When I updated to 10.4.9 with iSync 2.4 it wasn't working anymore. I would try to sync and it would go for a while and then I would get an error saying the phone canceled the connections or something like that even after removing the feisar plug in like sugested by iSync.

So what I did is I deleted all contacts on my K790 phone, removed my phone from my bluethoot devices, added it again and iSync worked.

Of course make sure you have all those contacts somewhere before deleting them all from your phone. For me they were all up to date in my adress book on my iBook so I was confident deleting them all from my phone. When I resync them after they all copied back to my phone and I don't have a problem anymore.

It seems the first time you use the iSync it corrupts the contacts on your phone. So by deleting them all and starting from fresh seems to do the trick.

Mar 20, 2007 4:19 PM in response to Julian Wright

From what I've read it seems quite a few people are
in the same situation as you after upgrading to
10.4.9

Try completely deleting your phone from iSync and the
Bluetooth system preferences pane, delete the
'com.apple.isync.plist' from the Preferences folder,
restart the Mac, then go through the Bluetooth Setup
Assistant again.

To sync via USB, you must also remove all your
Bluetooth settings, then open iSync, and connect the
phone in 'Phone' mode, not 'File Transfer' mode, and
choose 'Add Device' from the Devices menu.

Did not work. 😟

Mar 20, 2007 6:06 PM in response to Julian Wright

Finally got it working again by updating my k800i's firmware.

I had the original firmware on the phone and updated to the latest from wotanserver - R1JG001, so I've no idea what would be the latest firmware required for iSync to work.

tritonus

Level 1

0 points

Mar 20, 2007 11:01 PM in response to Dave Wilkins

Funny, I did the same thing a couple of hours ago! Much better but I still get the "calendar full" error message due to my high volume of reoccurring events which are being synchronized into the future without the limit chosen in iSync.

Perkiz

Level 1

0 points

Mar 23, 2007 12:49 PM in response to Dr.Blip

Finally..

The solution was a complete clean of the K800i

I had to remove all contacts to make it work

Regards

Perki

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List of new phones supported in iSync 2.4 (Mac OS X 10.4.9)