Network connection timed out.

I'm unable to successfully use the iTunes Store. The following error occurs randomly, though it most often happen when searching and power searching, the progress bar on top will just never stop and the error message will display after about 30 seconds. It sometimes occur when browsing and clicking on links (the page will not load).

Here's the error message :
"We could not complete your iTunes Store request. The network connection timed out.
Make sure your network settings are correct and your network connection is active, then try again."

My internet connection is fine, I'm 100% positive about that. Unless it would have to do with firewall settings?

Something weird I've noticed about all this is that the error seems to happen way more often when searching on less known artists/songs than well know.

I'm using Windows Vista.

Does anyone have any ideas? Thanks!

Posted on Mar 25, 2007 10:52 AM

128 replies

Mar 28, 2007 7:52 PM in response to Dieu Ouellette

Same Problem here. Searching less known artists and titles time out but more popular work OK - ALL OF THIS only since installing 7.1.1 update. Come on apple this MCSE/MCSD thinks you are starting to act like MS!

Mar 28, 2007 9:11 PM in response to Community User

awesome - thanks! The older version is working for me... progression through regression!

Feb 17, 2017 7:38 AM in response to yesamchomsky

"progression through regression!"

I really don't like that statement, as things need to go forward, but indeed you are correct it does apply here though we should not encourage it.

Feb 17, 2017 7:38 AM in response to Community User

As I'm writing this message, all my searches are working including power search ones. This might only be temporary until it stops again. Are yours doing fine?

DML727

Level 1

0 points

Mar 29, 2007 6:08 PM in response to Community User

I have a dumb question but are these other sites compatible with the Shuffle? I am more than ready to give up on Apple and Itunes given their disappointing lack of customer support on this widespread issue.

I was going to buy an IPod for a present this weekend for a friend but am pretty much deciding against the purchase if he can't use it without major hassles.

Mar 30, 2007 12:12 PM in response to nbc

When I saw the note about being a Firefox user I said to myeslef: yes, this is it, I too am a FF user.

I tried it, I tried various combinations of it, but... still can't connect to the iTunes Store (see my post http://discussions.apple.com/thread.jspa?messageID=4325717&tstart=0#4325717).

One things puzzles me: using IE or FF, I go on the iTunes Store WEB page to perform a search. There I find the artist I was looking for (Proper Education if you are asking!). Once the album image shows, I click on it (see URL: http://phobos.apple.com/WebObjects/MZStore.woa/wa/viewAlbum?id=212971662&s=14344 1) but I get an error message: "Internet Explorer cannot display the webpage".

Is there a relationship between this IE error and the iTunes Store can't connect error?

Marathon Max

Gianny

Level 1

0 points

Mar 30, 2007 12:24 PM in response to Community User

same here. massive problems with iTunes 7. slow, incomplete downloads, hangs...vey un-Mac like.
is there any way of getting my older version back?

EDER

Level 1

0 points

Mar 31, 2007 9:53 AM in response to Community User

It looks like over 300 people have the same problem. I can track down music going through browse and going through categories to subcategories so clearly my network connection is ok but search function works about 10% of the time

arissar

Level 1

0 points

Mar 31, 2007 11:18 AM in response to Community User

Same problem (again), and I'm frustrated as all ****.

And the canned response is a joke. It necessarily implies that the search never works. If the problem were related to our firewall settings, then why does it work sometimes, and sometimes not?

The Durk

Level 1

0 points

Mar 31, 2007 1:09 PM in response to Community User

This is the second time that I have experienced this problem. The first was fixed by Apple(I think) when I tried to download a TV show, and then now. Anybody has the answer please let me know

Feb 17, 2017 7:38 AM in response to maximegousse

I believe the error to be iTunes' system related only. I don't think there's a link with any browsers.

music024

Level 1

4 points

Apr 1, 2007 3:02 PM in response to Community User

how do you find out which version of internet explorer you have? I've been having the same problem. It is SO annoying!! grrrrrrrrrrrrr...

DML727

Level 1

0 points

Apr 1, 2007 5:29 PM in response to Community User

I reloaded itunes 7.0; still no success. still getting error message 3259 - network connection timed out. Any one else have luck yet with anything related to this?

using vista home premium ie 7

Apr 2, 2007 5:07 AM in response to DML727

I WISH I HAD AN ANSWER TO YOUR QUESTION, ITS BEEN HIT AND MISS FOR ME, I GOT LUCKY THE OTHER NIGHT AND HAD 3 SONGES THAT I PURCHASED WEEKS AGO ACTUALLY GO THRU, NOW I AM GETTING ERROR 3259 ALSO. I HAVE RUN DIAGNOSTICS ON ITUNES IN MY COMP AND IT SAYS THAT MY CONNECTION IS FINE. I AM ALSO RUNNING VISTA HOME AND HAVE HAD NOTHING BUT PROBLEMS WITH IT. I DONT KNOW IF THEY ACTUALLY CARE. HAD I KNOWN THEY WOULD BE SO UNRESPOSIVE I WOULD HAVE SPENT MY $260 ON ANOTHER BRAND OF MP3..I LOVE MY IPOD BUT AM TIRED OF THE HASSLE OF TRYING TO BUY SONGS FROM ITUNES.....

Apr 2, 2007 12:50 PM in response to Community User

So here we are all the way in April, and I'm still getting that error message when I try to search for more obscure artists/songs. Absolutely pathetic.

Laptop Windows XP

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Network connection timed out.