Network connection timed out.

I'm unable to successfully use the iTunes Store. The following error occurs randomly, though it most often happen when searching and power searching, the progress bar on top will just never stop and the error message will display after about 30 seconds. It sometimes occur when browsing and clicking on links (the page will not load).

Here's the error message :
"We could not complete your iTunes Store request. The network connection timed out.
Make sure your network settings are correct and your network connection is active, then try again."

My internet connection is fine, I'm 100% positive about that. Unless it would have to do with firewall settings?

Something weird I've noticed about all this is that the error seems to happen way more often when searching on less known artists/songs than well know.

I'm using Windows Vista.

Does anyone have any ideas? Thanks!

Posted on Mar 25, 2007 10:52 AM

128 replies

Rankles

Level 1

0 points

Apr 2, 2007 1:08 PM in response to The Rewster

Well, mine was working o.k but now I only seem to be able to search for "well known" artists/songs. How long is it going to take to fix this??? I'm now getting an error message when I try to enter this thread as well.

Apr 2, 2007 3:35 PM in response to Rankles

I JUST SENT THEM A STRONGLY WORDED EMAIL TO THEM RE: THEIR LACK OF CUSTOMER SERVICE RE: THIS PROBLEM. THEY SAY I SHOULD HAVE A RESPONSE WITHIN 24 HRS...IF I GET ONE(HA HA) I WILL TRY TO POST IT IN ITS ENTIRETY WHEN I RECEIVE IT

the_aune

Level 1

0 points

Apr 2, 2007 4:15 PM in response to Community User

I have no answer whatsoever - just wanted to complain that after i upgraded to 7.1.1, the search hasn't worked properly once! I do think that the problem isn't concerning browsers, it's about apple and iTunes alone.

DML727

Level 1

0 points

Apr 2, 2007 4:38 PM in response to SARGE2364

I actually had the search work today on more popular artists but not one that is a bit obscure. I don't know what to think because at home (home premium,7.0 and ie 7) I get the song, it partially downloads, then gives me the ol' 3259 high sign. When I go to my PC at work, which has XP, 7.1.1 and ie 7, the song will continue to download once I go to my cart. I do think it is on Apple's side; there are plenty of real smart people on this chat who would have figured out if it were a PC/firewall issue by now.

I hear what you are saying about loving the IPod but tired of the hassles; if my darling Shuffle dies I doubt I would replace it.

Apr 2, 2007 4:42 PM in response to Community User

I'm getting the same annoying, frustrating message. Wrote to Apple support and they want more info. What more info is there? And this is from a company that wants to make their stuff is simple and easy to use? Hardly. Frustrating and infuriating is more like it. And to think I was considering replacing my HP with a MAC in a few months. No thanks. I'll stay with Windows...and will find a music store for downloads that don't drive their customers crazy with stupid error messages.

bernpod

Level 1

0 points

Apr 2, 2007 4:45 PM in response to Community User

I am having the same problem! Never knew this forum existed until an hour ago.

I was able to go in through the feature favorites on the I tunes store and troll around till what I was looking for was listed BUT this is no way to run airline or an IPOD.

How can we get this fixed>?

dell Windows XP

Apr 2, 2007 4:45 PM in response to Community User

I tried iTunes 7.0 and had the same problem. In fact, that's when I first discovered this annoyance. I thought maybe it was Apple's not-so-subtle way to force me to upgrade to 7.1, thinking that it would solve the problem. It didn't. I see from the various postings here that this problem has been going on for a while, and Apple hasn't fixed it nor even acknowledge it. So much for good customer relations and trying to build loyalty. They've succeeded in breaking my confidence in them.

jgmett

Level 1

0 points

Apr 2, 2007 5:45 PM in response to Community User

I received the same error message as everyone else. This only happened after upgrading to iTunes 7.1.1.5. Do the iTunes people ever read this forum? I would think they would want to make a fix, this could get expensive for them.

sjt

Level 1

4 points

Apr 2, 2007 5:48 PM in response to Community User

I am having trouble searching too and this has nothing to do with Vista since I have XP.

I'm getting a lot of blank results for well known artists, songs and albums.

I also tried downloading a song and repeatedly get a message that it "is no longer available it may have moved or changed price (from $0.99?!)"

APPLE YOU NEED TO GET YOUR i-TUNES UP AND RUNNING AGAIN!

Apr 2, 2007 6:05 PM in response to Community User

Having the same problem that everyone else seems to be having and noticed the problem started right after the most recent upgrade. Just as I started this post, I noticed this subject has had 7,706 views, you would think that after a certain number of hits on a particular subject matter, a bell would go off inside Apple HQs. Lets hope this issue gets resolved real soon!!!!!!!

Apr 2, 2007 6:17 PM in response to Community User

I am having the same issue as everyone else. It seemed to start as soon as I updated to the latest edition. I don't understand what is going on. I've tried everything Apple suggested and nothing. Up until this point I've had no problems with Apple, my ipod or iTunes. I hope there is an answer to this issue soon. Does anyone know if there is a way to go back to the itunes that existed before this upgrade?

Compaq Presario Windows XP

mightyvh

Level 1

0 points

Apr 2, 2007 6:25 PM in response to Community User

same problems here and it does not apper to be a 7.1 issue. I had the same issue with 7.0 and finally loaded the latest hoping it would help - NOT. I have the issue with (sorry) lesser bands. U2, Hendrix always come up. Blues Brothers just for example, I get the time out error. I do not remember this happening 3 months ago. I hope it is resolved soon. I have IE7 with XP pro. and the diagnostic was all OKIE DOKIE

Tugnutt

Level 1

0 points

Apr 2, 2007 6:50 PM in response to mightyvh

I've only upgraded to 7.1.1.5 a week ago and been having the same issues described by many on here. I never had this problem prior to upgrading, so I decided to roll back to version 7.0. Unfortunately, this did not resolve the issue.

I agree this only occurs when searching an obscure artist. This only proves to me the error is iTunes related and not with us.

I do hope they resolve this issue SOON---I have this burning desire to spend an insane amount of money at the iTunes store.

Desidono

Level 1

0 points

Apr 2, 2007 6:50 PM in response to Community User

I'm also suffering from the search and power search problem. There's no problem when I go to actually buy music or shows (of course!) but try to search and... sorry, no can do.

I also like how the Apple iTunes support information doesn't even reference the error message...

ipod92

Level 1

0 points

Apr 2, 2007 9:39 PM in response to Community User

And its not only happening in the states. I'm in Australia and it is really annoying me. I can find songs through links on the main page but searching in the search bar is annoying as and I get the message that you all get. Every now and then after I give it a break I type something in and it comes up but then its like "pop" not a really long keyword. Then I try again and it doesn't work. Apple are really annoying me again - It didn't work with 7.0 and then I did the recomended upgrade to 7.1 and it still doesn't work. Any news?

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Network connection timed out.