Level 1

10 points

iPod Nano skipping songs

Hello all, I have an ipod shuffle and just got a new Nano. I use the same Macbook and same iTunes for both the Shuffle and Nano. The Nano skips songs or starts to play a song and then stops and starts playing the next song.

I reset the Nano, that didn't work, I did a complete restore, that didn't work. I contacted tech support and sent the Nano in for testing. Before I sent them the Nano, I gathered all the songs that the nano would skip and only put those songs on the Nano.

After Apple tested, they claim there was no problem. When I got the Nano back, they wiped all the songs off the Nano. I put music back on the Nano and still having the same problem. I had also bought my wife a nano and I put the same songs on her nano and got the same problem. I put the same songs back on the Shuffle and they played just fine.

Don't know what else to do. I can't return it because its engraved. Any help please??

Macbook, Mac OS X (10.4.9)

Posted on Mar 28, 2007 4:29 PM

101 replies

OptimizE

Level 1

5 points

Jun 12, 2007 9:53 AM in response to Tempel

I'm also experiencing problems with my 8GB Nano skipping songs. Sometimes, when i start playing a playlist, the picture sliding in from the right stops halfway through the screen and the Nano just skips through the playlist, not playing anything at all.

I'm starting to suspect that it has problems playing variable bitrate mp3s.

After i restart my Nano, everything is fine for a while.. Until it suddenly starts again. Another restart, and all is good. And so on and so forth..

Jun 12, 2007 6:37 PM in response to OptimizE

Count me in with the group betting on Nano firmware problem. I have songs, MP3 128kb encoded that play fine on iTunes 7.2 and on my 80Gb video iPod. They also played fine in both those locations when I was running iTunes 7.1.

In any situation they've never successfully played on my son's Nano. I to have tried the reset, restore, re-whatever options with no success. My son's nano is running 1.1.3.

Windows XP

Ken S.

Level 1

10 points

Jun 13, 2007 10:33 AM in response to Tempel

I e-mailed apple about the problem and sent them a link to this thread. I told them it might be something wrong with the software and they should release a patch. Who knows if they even read it - or will do anything. I sent the email about a week ago so hopefully they're working on it...In the meantime, my nano still is skipping songs.

-Ken

JWKanvik

Level 1

2 points

Jun 13, 2007 11:21 AM in response to Ken S.

As I posted earlier, I tried the reset per Apple customer service. Didn't work. I later tried the restore. Still does not work. Since I have an open customer incident with Apple, I'll call them back again and see what they say this time. I'll post the results...

LoveMD

Level 1

0 points

Jun 18, 2007 12:11 PM in response to Tempel

Well at least someone alerted apple to the problem. This is a legit problem and apple does need to be aware and fix it. I also believe the problem resides in the latest versions of itunes and nano device software.

Some people have had modest success doing restarts and such, but still there is no blanket fix for this. Sure hope they get is figured out soon.

svenj

Level 1

0 points

Jun 19, 2007 2:00 PM in response to Tempel

I'm also having trouble with a few of my recent iTunes purchases playing on my Nano. They all play fine on my iMac, and I ended up burning them to a CD, burning them back to my puter as MP3s, then saving to my iPod. Now they play fine! However, I'd like to determine why the original files do not play?

I have tried resetting the iPod. I've restored the iPod. The iTunes and iPod software is up to date. I have an iPod Nano (4 gig), running version 1.3.1

Tracks are from The Rakes, Capture / Release

Tracks 1, 2, and 9 play on my iPod. The rest do not. All play on my iMac.

thanks!
Sven

Jun 19, 2007 10:46 PM in response to svenj

We are having the identical issues described in this forum on my wife's silver 4 GB nano. She has barely been able to use it since we bought it b/c of this. I'm glad to have found others have similar complaints, or at least I hope this means a solution will be sorted out. Resetting etc doesn't work. Our iTunes version:

iTunes: 7.1.0.59
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2

Jun 24, 2007 9:43 PM in response to sarahandalex

Resetting and restoring is not working for me 😟

it's weird because I just d/l a full album, and less than half of it plays.

hopefully somebody will find a solution soon!

4GB nano Windows XP

Ken S.

Level 1

10 points

Jun 29, 2007 2:08 PM in response to Tempel

My iPod problem has been resolved!!! Unfortunately I have no clue how I did it. Just one day, I plugged my iPod into my computer to sync my photos onto it. The iPod said "Do Not Disconnect," and then it stopped. I looked on my iPod to check if it got all my photos, and it did, they were all there. Just a usual syncing. But then it started syncing AGAIN...and it did this for 30+ minutes. I came back a while later, and all the songs that were skipping were fixed! I'm very happy now. Maybe apple took care of the problem? Well anyways, good luck to all of you.

- Ken

dart85

Level 1

0 points

Jun 29, 2007 9:08 PM in response to Tempel

Well, it seems I've fallen for it again. I plugged in the iPod to try a fresh sync. I got the prompt to download Version 7.3 of the iPod software and saw a glimmer of hope for a fix for the skipping problem. I tried syncing over and over again but needless to say............

Jun 30, 2007 9:50 AM in response to dart85

i have not experienced this problem, but i have also not updated the software.

it definitely sounds a like a software problem. i'm guessing that the table of contents gets created on the ipod w/ all the titles, but not all of the songs are getting copied to the ipod, and some are only partially copied.

just an idea. good luck figuring this out - apple should be taking more interest in resolving this!

dart85

Level 1

0 points

Jun 30, 2007 2:26 PM in response to angryjeepguy

Definitely don't install any new versions if you want your iPod to function correctly! Your explanation makes sense - I'm sure that's the issue. I just hope they do something soon; they can use all the money I've spent on iTunes for songs I can't listen to!

Treavey

Level 1

0 points

Jun 30, 2007 7:53 PM in response to dart85

My girlfriend teaches a dance class in Boulder usng her Nano, and it bagan skipping today. Not just 1 song, but almost every song, ruining her class.

The sollution for this problem was surprisingly simple compared to other fixes on this post.

All I did was plug the nano into my mac, clicked on her Nano IPod name and downloaded the latest updates for it. I assumed it would be a long trial and error process afterwards, bit it wasn't. It works fine now.

Check if you can update your Software. Perhaps this will help.

GMC396

Level 1

0 points

Jun 30, 2007 9:03 PM in response to Tempel

I have an 8GB Nano, iTunes 7.3, and songs skip. Same songs, same time during playback. The same songs work fine during playback in iTunes on my PC. Bought it the day before a plane trip and this *****. Sure looks nice, though.

dart85

Level 1

0 points

Jul 1, 2007 9:14 AM in response to Treavey

All I did was plug the nano into my mac, clicked on
her Nano IPod name and downloaded the latest updates
for it. I assumed it would be a long trial and error
process afterwards, bit it wasn't. It works fine
now.

Check if you can update your Software. Perhaps this
will help.

Was it a new version you installed? Which one?

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iPod Nano skipping songs