Is My Ram Fried?! Is My Graphics Card To Blame?

Ok, I just posted a thread earlier today about buying 4 GB of Ram to complement my 2GB of Ram. Well, I get home after work and I check my computer "About This Mac" and it says 1GB of Ram is found in my computer!. I've been thinking lately that my Graphics card has been kinda fried since World of Warcraft screwed it up and now I think my Ram's also fried!

I tried opening the Mac Pro and taking the Ram out, I used a canned air to blow out all the dust and such and when I turned the computer back on, the Ram's still not found although there are 4 Ram sticks in there.

This is also the first time I've ever opened the computer since I bought it last November.

Is it possible to take it to an Apple Genius and swap out the graphics card and the Ram? Anyone know the policy on this? Do I have to bring the whole frickin tower or just the Ram sticks? Can I just bring my graphics card too?

Lugging that tower around sounds difficult. Ugh.

Anyone know what to do? At least I have 4GB coming, but I want my computer running well.

Any help or experience on hardware issues is welcome. Thanks

Mac Pro, 2.66GHz, 2GB RAM, 250GB HD, 500GB HD, ATI x1900X 512MB Ram, Mac OS X (10.4.7), 2 24" Dell Monitors (2405 & 2407 FPW)

Posted on Apr 17, 2007 10:12 PM

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29 replies

Apr 18, 2007 2:25 PM in response to VSiskos

User uploaded file I'm super upset.

I think you need to get as super drunk as I already am. :-/

Given you can put your 1GB DIMMs in and only get 1GB RAM available to you suggests to be that there's a logic board issue. Any difference when you swap the risers?

Now, all is not lost. What you can do is to contact an Apple Store (be thankful you have them in you country) else an authorised service centre and see if you can have them order parts without you giving them your MP. That way you can simply take it in when the parts are on hand, meaning your down time is like a day. This is what I'd do if my head wasn't trying to fall off my shoulders in every direction.

By the way, will you MP see the RAM if you put all of it in one riser, and one riser only? It's still unclear, to silly old me at least, whether it's a logic board or riser probem.

Apr 18, 2007 2:35 PM in response to infinite vortex

Ned and Mark and everyone else, thanks for your replies. I am gonna call the Apple Store genius bar right now and see what I can do.

Also, Mark, I did the configuration you just told me. Right now

Riser A is this: Slot 1: 512MB Slot 2: 512MB Slot 3: 1GB Slot 4: 1GB

Riser B is this: Slot 1: 512MB Slot 2: 512MB Slot 3: empty Slot 4: empty

Just like you said, and you know what shows up in my system profile?

A/1: empty empty empty empty
A/2: empty empty empty empty
A/3: empty empty empty empty
A/4: empty empty empty empty
B/1: 512MB
B/2: 512MB
B/3: empty empty empty empty
B/4: empty empty empty empty

So my computer is now telling me I only have 1 GB of ram.

This is truly bizarre. I think they're gonna want to really chip away at this computer to fix it 😟 I guess a back up is in order. sigh...

Apr 18, 2007 2:55 PM in response to VSiskos

User uploaded fileHmmm… how bizarre! If you put RAM into slots 3/4 of riser B and get nothing then it's hard to see anything other than a logic board problem.

One thing, as best you can document all the steps you've taken to debug your problem. The more you do this the less they'll have to and hence, the less messing about they'll do which ultimately means you should get up and running again sooner.

PS While there's not much that'll probably make you feel better you might want to try hitting your b/f. It seems to make a lot of g/f's happier when they do. 😉

Apr 18, 2007 3:35 PM in response to infinite vortex

Remove all 512 chips and put the 1G chips into slot 1 & 2 on the upper riser. If the computer boots and you have only one gig of ram , then one of the chips is faulty. Although I doubt it will boot.

I recently got two 1 G chips from OWC (Netlist). There was something wrong with them and they have been replaced overnight with functional ones.

But when the faulty chips were installed no other ram on that riser could be seen by the Mac Pro. I had 3 G prior to adding the 2G of faulty ram, and when the computer booted it would only show 2G instead of 5G. The bad chips prevented the other chips on the same riser from being accessed.

So it may not be your logic board.

Apr 18, 2007 4:10 PM in response to VSiskos

Haste makes waste unfortunately.

And while it may not be intuitive, or come naturally, doing one thing at a time, and having method to your madness, a plan, and a chart, is often the only way.

With my system, I find it easier when working inside to lay the case on its side. I found that inserting Risers took much more pressure and force than I expected it to before it would "click" in place.

Swapping parts on some systems could result in kernel panic. On the G5, for some reason peculiar to those systems until late 2005, NVRAM would either be corrupt or not "rebuilt" properly when swapping RAM around.

The SMC reset button is small and was hard to find the first time, but good to do. So would PRAM/NVRAM reset (command option pr keys, all four, held down during boot process for two full cycles before releasing). And unplug power cord while working inside.

Mechanical parts are rarely really random, there is usually a pattern.

When there is a question about RAM working, try with just one pair set at a time. Try Riser #1 then #2 in the top slot.

It was harder to insert Riser into its slot with the case upright without also putting one hand behind the case to allow safely pressing it fully. And lean on the DIMMs with your thumb and make sure it is seated also and the side latches click in place.

If it was fried you would smell it, and it would not be able to boot. 😉

Apr 18, 2007 5:29 PM in response to The hatter

I tried every possible combination. I tried just the brand new 1GB sticks alone, and it, again, only recognized one of them and said I have 1GB or Ram only. I then swapped the risers just with the 1GB ram on them, and again the same issue. And it doesn't matter which riser's in there (I marked one of them to know which is which) and the computer randomly chooses which Ram it sees and on whichever riser.

This issue happened a couple days before I even got the brand new Ram which came this afternoon, so it has nothing to do with my tampering or even touching anything. I haven't opened my computer case since last Sept. or Oct (whenever I bought the thing) to install a hard drive. And the hard drive works just fine.

This isn't user error. And all the Ram sticks work just fine. The Mac Pro itself is just acting wonky. Luckily I can take it into a Genius Bar tonight at 7:30 to see what they can do!

I hope they don't wanna take my baby away 😟 I need the poor thing. Oh, well, I'll just have to figure out what I can do about my work while it's gone.

Apr 18, 2007 9:01 PM in response to infinite vortex

You will not flipping believe this! So I take out my second hard drive and head to the Apple Store with the Ram in there as it originally was. I get there, and they turn it on. It works just fine. Looking like an idiot, I tell them to swap the risers, and try again. It works again. I then switch around the Ram right in front of them. It works...

Ok...so I tell them I bought new Ram, and I brought it to see if it works. So I place the Ram on the top Riser in the remaining slots. Turn it on...IT WORKS!!!!???? ***!?

Jeez, so I look like a total moron, and leave to go home. I then think that maybe the only thing I ever installed, the second hard drive, may have all of a sudden was blocking something or something. Who knows. I'm thinking it's the second hard drive. I then get home, put the hard drive back in. It works...I restart it a couple more times. It all works...

I don't freakin get it. Now I'm sitting here hoping it all sticks together. What could all this mean? What fixed it? And why did this happen this week after months of not having any issues?

Anyway, after all this, I'm getting a replacement Riser in the mail from Apple, and I don't even have to send it back to them. I just toss it. Go figure.

Feel free to speculate.

Apr 19, 2007 4:34 AM in response to VSiskos

User uploaded file I've made another Apple appointment and hopefully it won't do the same thing tomorrow

While I'm sure it'll be under stating things but say that you're not best pleased. One thing's that got me thinking is what's different between the Apple Store and you home and why would it work there then throw a hissy fit when you're home. And, the only thing that I can think of is electrical. Your problems might simply be a manifestation of a poor/changed electrical supply.

So, are you using a UPS and if so which one?

Additionally, the only other changes would be the peripherals that are connected to your MP. While I doubt they would be able to give the behaviour you're getting one just never knows.

Regardless, when you go to your Genius appointment go there with as much documentation as you can and be sure you can describe the behaviour clearly and what you've done about it. If you get a good Genius he/she will know that you do in fact have a problem and whether they can see it or not. They'll help you as best they can and won't treat you like the "crazed lunatic" you may feel like (which you aren't by the way!).

Apr 20, 2007 9:07 PM in response to Mark Wilkins

So I took the computer back to an Apple Genius tonight, and of course it worked there, but this time I had a Genius who said he's dealt with this issue a few times before. He said he had replaced a Logic Board just yesterday for the same issue. So, basically, he's going to order another Logic Board which should come on Monday and I should have my computer back by next Wednesday.

I was surprised that he said he's dealt with the issue a few times before, so I guess people should look out for it. Luckily he's replacing my Logic Board. I kind of hope he also replaces the Ram just for safety's sake. Now I have 4GB of memory chillin on my desk waiting to help me out with my editing.

Thanks for everyone's help! And I guess I'll update this once I get my computer back 😀

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Is My Ram Fried?! Is My Graphics Card To Blame?

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