Level 1

44 points

Image capture scan button greyed out

I'm switching from PC to Mac. I connected my Epson scanner. When I push the scan button, ImageCapture opens up, but the scan button is greyed out, and I can neither scan nor save the image. I visited the Epson website and downloaded the Twain driver recommended for Mac. But my machine won't extract or install the driver. So I'm stuck. I'd greatly appreciate any help with making my scanner work with Macbook.

MacBook, Mac OS X (10.0.x)

Posted on May 15, 2007 8:49 PM

27 replies

Bottlerocket Author

Level 1

44 points

May 15, 2007 11:57 PM in response to roam

I've gone all over the web. The epson files come in the form of unopenable .sea files. I have a request into Epson for technical support. I'll let you know what I find out. I must say, though, that the Mac commercials run in the US are a bit misleading. In the 5 months of owning an Apple product, I've yet to realize increased ease of use or fewer hassles. If this continues, I will probably give this Machine to my wife for playing Sudoko on line. I'm going to continue to try, however. Good night and thanks. I hope to get this fixed.

roam

Level 6

13,637 points

May 16, 2007 1:06 AM in response to Bottlerocket

In my first post I suggested that you may not need to install a driver at all, as the Mac comes loaded with plenty anyway.
In my last post, I suggested how to hook up the printer scanner, which implies relying on the Mac to install its own drivers.
I think you are complicating things getting sidetracked with this .sea file.

roam

Bottlerocket Author

Level 1

44 points

May 16, 2007 5:21 AM in response to roam

I agree. I stopped fooling around with the unopenable .sea files. I did as you suggested above, repairing disc permissions etc. I think it made some good things happen, as it made many epson controls appear that had not been present before. However, the scan button remains greyed out. I am still open to suggesions

roam

Level 6

13,637 points

May 16, 2007 5:38 AM in response to Bottlerocket

Does the printer print?
As for the scanner, delete these .plist files found in
~/Library/Preferences/ByHost/com.apple.Imagecapture-----.plist
There may be more than one of them.
Recheck to see if the Twain can be selected in Image capture.

Bottlerocket Author

Level 1

44 points

May 16, 2007 6:48 PM in response to roam

I am leaving town for a week. I'll give this a shot when I get back. I greatly appreciate your help, and I'm sure your suggestions will solve this problem.
Dan

matthew6

Level 1

35 points

May 20, 2007 7:32 PM in response to Bottlerocket

Hi, I was having the exact same problem (I think--the image would load in the window, but I couldn't save it because the button was grayed out) and was searching around for an answer, including here, when I unwittingly stumbled upon the solution (at least in my case--I almost hope you're having a different problem, because then you might not feel as dumb as I did.)

You have to SELECT the area you want to scan by clicking and dragging before you can scan it.

sig

Level 8

35,862 points

May 21, 2007 2:23 AM in response to roam

FWIW, an .sea file is a "self extracting archive" and does not need any program to extract it. You may have other issues.

May 21, 2007 2:28 AM in response to Bottlerocket

I looked at the list of files on the link kindly provided by roam, and am currently downloading the top one on the list which indicates that it is a .dmg file and not .sea which may be the answer to the problem.

Bottlerocket Author

Level 1

44 points

May 26, 2007 6:48 AM in response to Graham K. Rogers

I contacted Epson support. The scanner drivers are downloaded as a *.sea file. However, Epson support suggested I rename the *sea file as a *.app file. It then installed without a hitch. Now I'll test whether the scanner works...

Bottlerocket Author

Level 1

44 points

May 26, 2007 6:55 AM in response to Bottlerocket

I am now back to where I started. I have installed Epson drivers "epson 11390." However, the scan button is still greyed out. Any other thoughts?

roam

Level 6

13,637 points

May 26, 2007 7:17 AM in response to Bottlerocket

Hi
Well that's something - renaming the file.
Did you read matthew6's post? Is that any help to your current inability to scan?

roam

Bottlerocket Author

Level 1

44 points

May 26, 2007 5:40 PM in response to roam

Eureka!

I got it. Thanks a million. To recap, in addition to the excellent tips, I downloaded the drivers from Epson, renamed them from *.sea files to *.app files per the Epson support people, and then I had some additional installing to do apparently. It works!

Now I have a questions born of simply inability to understand the Mac way of doing things. I frequently need to scan black and white images, and make minor changes. With PC, I'd used Paint to alter bitmap images. Mac has neither Paint nor bitmaps. What would I use in Mac instead of bitmap images and paint?

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Image capture scan button greyed out