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itunes + iPod classic freezes

When I connect my 80Gig iPod classic to my windows XP machine and play music through the PC's speakers using itunes, every time a song reaches 9 seconds iTunes freezes for 26 seconds - the music still plays but the iTunes window is frozen with no responses to mouse clicks. After the 26 seconds all the mouse clicks happen quickly as if they were queued up and the ellapsed song time skips to 35seconds and then continues on normally. During this 26 second freeze iTunes takes up 50% of the CPU in the Windows task manager Process screen. (The 50% is actually 100% of one of the 2 cores of the dual core CPU)

The freeze also happens sometimes randomly later in songs.

Plugging in the iPod takes about 1min for itunes to start up and it takes about 2 minutes to eject the iPod which seems long, my nano is significantly quicker at this, and exibits no iTunes freezes. This freezing happens on 2 different PC's that I've tried. Anyone seen similar behavior?

I'm using itunes 7.4.1.2

hp, Windows XP

Posted on Sep 11, 2007 7:09 PM

Reply
157 replies

Sep 22, 2007 5:46 PM in response to gordio

I just bought my 80Gb classic(black) last friday. sync with my notebook with 2000 songs and it went perfectly. everyday, i kept on adding and it works. i am also using the new itunes which i downloaded upon connecting my itunes the first time.

really guys, itunes 7.4 eats alot of system resources. considering of course on how you use your pc/mac.

if you are using old ipod's and they sync perfectly, you can try removing or uninstalling all the updates that came from apple like ipod updater etc and try installing a fresh copy of itunes which comes with a new ipod updater added in your menu(for windows).

if you are adding music directly from cd's, whe ipod classic is connected, ripping those music into the library may take awhile for reason, i don't know yet. but what you can do is disconnect your ipod first, rip those music cd's that you wanted then do the sync, so far it works for me that way. sync is much faster.

ipod classic software is much better esp when it comes to sync and after sync. it will disconnect itself automatically onces sync is completed and the benefit of this is, your files are protected(since its a harddrive base). if you are using windows, (remember, we have the disconnect usb devices properly icon in the task bar), ipod disconnecting itself automatically(logically or purposely) for file protection(i am only guessing).

it's true that ipod is sluggish at times especially if your are switching back to the usual cover when playing the music to the main menu's or sub menu's or even the cover flow, maybe becuase it is a harddrive base mp3 player which is at times, reading data from the harddrive may take sometime(seconds).

in conclusion, regardless of whatever gadget is coming out of the market, might be from apple, dell or hp or even nokia, we can't really get away of the mere fact that there has not been a perfect one. there is always some flaws that comes with it. so we just have to live with it.

cheers everyone..

Sep 22, 2007 6:02 PM in response to SMG_MN

helo. i've encountered this before but not with the classic, ipod's not recognizing in itunes. what i did is removed ipod updater completely from my computer and it works.

try it. if it didn't work with classic, try removing all related applications with itunes in add/remove programs and install a fresh copy of itunes 7.4. updater is included automatically

Sep 22, 2007 10:17 PM in response to gadget_guy23ph

Sluggish...?

I have experienced two 160GB iPod Classics frozen solid while attempting to sync for the first time out of the box. Both were permanently frozen on the boot up screen. Apple Genus's were baffled.

I will not be swept under the rug. There is a fatal malfunction with at least a large portion of the new iPods and none of them are performing as well as previous models. I understand bugs in new products... but FIX THEM!

Seriously Steve, let's get going with the fix. I have a house full of your creations and I love them all. I come home from work every day and tap the Check For Updates button confident that a fix will be there... you're killing me.

Sep 22, 2007 10:42 PM in response to gordio

I have found a temp. workaround while messing around with iTunes tonight.

The solution is simple, disable viewing album artwork in iTunes.

- Connect your iPod
- Open iTunes
- Press Ctrl + G, or click View - Hide Album Art

While its not going to solve the sluggish transfers or addition of album art it will stop the complete freezing of iTunes every few minutes.

Sep 23, 2007 12:43 AM in response to gordio

I got my new iPod Classic 160GB three days ago and also have been having the same freezing on sync problems as every one is describing repeatedly each time I have tried to sync my 50GB iTunes music library from my G5. However, this evening I found a very useful article on this problem on the Gizmo Report which has solved the problem http://www.news.com/8301-10784_3-9775240-7.html
Very simple and obvious solution - just uncheck the "Enable disk use" box on the Summary page of your iPod Classic in ITunes and it syncs faultlessly without freezing - the benefit is that it also syncs much faster!
This cures the problem that causes the freeze - iTunes and Mac OS are conflicting each other in telling the iPod to unmount.
Good to have the problem solved - someone should tell Apple help!

Sep 23, 2007 10:11 AM in response to gordio

Well, forget the idea of unchecking the "Enable Disk Use" box - that doesn't work either - after the sync looking like it was going perfectly, it froze after getting to around 3,000 songs out of 12,000 (the furtherest I've got!), then only actually downloaded 50!
Hopeless - the only way is to manually load the songs and you can't get any playlists synced.

Sep 23, 2007 8:31 PM in response to gordio

Well I've tried a LOT of things and the MOST SUCCESSFUL in REDUCING the freezing is to disable displaying album art in iTunes.

I've tried:
- Disabling Sound Enhancement
- Disabling iTunes Store/Podcasts/Radio/etc.
- Killing off iTunes components such as AppleMobileDevice, iPodService
- Moving ALL OTHER processes off to ONE PROCESSOR, and putting iTunes to the other PROCESSOR and boosting iTunes priority to REALTIME..NO LUCK on this either.

I've ran diagnostics (Help - Run Diagnostics) which claims the iTunes Helper failed. Haven't been able to resolve this issue, I'm wondering if anyone else has run acrossed this?

Sep 24, 2007 8:56 AM in response to gordio

I need to join this queue. My itunes screen freezes up whilst I update details and play music. But I also find that my Classic 160GB is syncing every time it happens. I update my music etc manually so why does the ipod sync so frequently? Is there a setting I can use to stop it syncing until I tell it to do so (i.e. on ejecting the ipod)?

As ever all help greatfully received.

Colin

Sep 24, 2007 9:32 AM in response to gordio

well I'm having exactly the same problems you other guys have.
With my 80GB iPod classic connected via usb, my Windows freezes frequently for about 15 sec. with almost 100 % CPU. What is going on?? Neither the firmware update nor the iTunes Update changed anything. It's quite annoying not beeing able do anything the way it should be.

How long will it take untill the problems will be solved, Steve ????

Dude

Sep 24, 2007 3:44 PM in response to dude159357

I just purchased my new 160 gig classic, im looking forward to a fast fix, I don't want to return this beautiful but laggy product. Im just another voice to this crowded and loud thread.

Anybody else is having problems looking at pictures in your I pod?

Hurry up Steve I trust you.... but right now I'm on denial about your buggy product.... please fix this before i wake up from it.

itunes + iPod classic freezes

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