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error 8008

Have anyone experienced error 8008 after downloading tv shows? I downloaded 2 episodes of "Bones" and was only able to download half of each show...I tried several times by clicking on "check purchases" but I keep getting the same error...can anyone help please!!

macbook, Mac OS X (10.4.10)

Posted on Oct 8, 2007 7:14 PM

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Question marked as Top-ranking reply

Posted on Oct 23, 2007 9:22 PM

Hello there Maninha,

This is what you should do to get rid of your Error 8008 problem:

Hey Wootmasta,

1) find your iTunes folder on your computer.
2) In your iTunes folder is a folder named "downloads".
3) In this folder, iTunes stores temporary files of your downloads in progress.
4) Double click this folder and you should see the names of the files/programs that keep coming up error -8008. They will be folders with a .tmp extension.
5) Go ahead and delete those defective files.
6) Then, that's when you to your iTunes account and "Check for Purchases".
7) Re-download your 2 episodes of Bones, this time it will be done properly.

Worked? 😉

Vincent
103 replies

Feb 8, 2009 8:49 PM in response to maninha

I have had this same problem with my Season Pass to Lost Season 5. The first few episodes downloaded fine, then I get this error when downloading the fourth episode. I contacted apple support and followed all the suggestions they sent (which didn't help). I also tried starting itunes, deleting the download file there, closing itunes, going to the itunes download folder and deleting the .tmp, emptying the recycle bin, restarting my computer, opening itunes, and trying the download again. I still got the same error message. PLEASE HELP

Mar 15, 2009 6:20 PM in response to dcwebb

I had a really tough time trying to download two episodes of Supernatural this weekend. I had deleted the files on my computer and re-downloaded repeatedly like all of the tutorials have said. Nothing worked. I had tried everything.
Finally, I decided to try for what seemed like the tenth time. I deleted the files, shut everything down, restarted my computer and prayed that it would work. I also shut off my "allow simultaneous download" so that they would download one at a time. Whether this was why it worked or just pure dumb luck that iTunes had fixed the problem after my repeated complaints, this fixed my problem. I was able to download both episodes onto my computer.
So, try deleting the files, having the latest version of iTunes, restarting the computer and having the episodes download one at a time. Maybe this works?
Good luck! If it doesn't work, I'm sorry. I know how frustrating it is not to be able to download right away what you've purchased.

Apr 20, 2009 5:48 PM in response to maninha

This also does not work for me.

Tried all the deletions, etc, and yes the file starts to download from scratch but fails at the exact same place.This is for Lost, season 3, episode named "D.O.C.", error is at 480.1M.

I had this same issue with an episode from season 2 a month ago and I don't recall what resolved it. But it was also at 480.1M exactly.

Something funny is going on here. One other person here mentioned that failure seems to occur at the xx.1 mark. And someone else commented about Akamai servers. Something's funny here Apple, you really ought to dig much deeper.

Does anyone have any suggestions? New ideas? I wonder if the actual file on the Apple (or Akamai) server is corrupt. I sure hope not -- it would take weeks for Apple to admit (and fix) that.

May 5, 2009 11:33 PM in response to dle_adam

Just got a reply back from customer support. Their solution was to reset my Apple TV and check for downloads again.

I did this and nothing happened. I get the same error=8008 corrupt message at the 15% mark.

This morning I tried in iTunes to the same. I remove the file from downloads and trash it. I close iTunes and restart, it looks for downloads, it finds the episode in question and at the 15% mark it stops giving me error 8008.

What is going on?

Anyone have a solution that works?

Jun 3, 2009 3:59 AM in response to dale dave

Excellent advice guys, thanks! I had exactly the same problem with the same ep of The Wire. Thi you're right, it must be a corrupt file on Akamai. Here's what I did to solve it:

Delete file from download queue in iTunes
exit iTunes
delete incomplete file folder from Downloads
delete file from recycle bin
run ipconfig/flushdns
change dns servers using opendns.com settings

all worked fine!

Jun 23, 2009 10:57 AM in response to PaulArpaia

Hi,
I tried to download the new episode of Burn Notice called End Run. Once it downloads 20 MBs it freezes and says itunes error 8008. The iTunes store has been anything but helpful, after I tried buying it again did they only vonunteer to refund my money in iTunes credit. I have deleted it from my downloads and tried it again - It did not work. I tried downloading it again on other computers (Windows & Mac) - It did not work. Please advise what to do. Should I buy it again? or should I wait before i do? I really want to see this.
Thanks,
dazmania

Aug 2, 2009 4:50 AM in response to Benzie

Just wanted to add my name to the list of users who are being affected by this issue. Have repeated 800 errors, I can guarantee that if i buy a TV series, at least two episodes (maybe more) will be corrupt.

Have contacted "Support" (LOL) on this issue several times, usual story, they tell you to do what you have already tried, then refund you for the affected episodes. This of course is totally useless, as how can you watch a series with episodes missing?

I have tried all the solutions proposed in this thread, no improvement. Guess I too must also look at other ways of getting my digital content. Strangely like a few others I have had this issue since the "upgrade" to Itunes 8, never before. What is most frustrating though is the way Apple take the default route to blaming the user, and dont acknowledge there may be an issue with their server service.

Aug 17, 2009 12:23 PM in response to maninha

I've been getting error 8008 with Watchmen (Director's Cut). It stops somewhere around 1.8GB.

I have attempted to delete the downloads folder, restart iTunes, retry download. Same error in the same place.

I attempted downloading another file and it worked fine. I have never had any network problems.

I shall be trying a more extensive deletion process next, but I'm not holding out any hope here.

Sep 21, 2009 7:22 PM in response to Vincent Metayer

I'll know soon if it worked. What bugs me is that we had to learn how to do this from Vincent. Apple, why don't you put this in the help or FAQ? All you tell us to do is check for available downloads, and the catch 22 loop continues. I knew I needed to trash the bad download, but couldn't find it. Instead, I have to email support and wait 24 hours. Then, whoever gets my issue has to tell me what Vincent already knew. This is not efficient. Thank you Vincent for being there. Apple, not so much.

error 8008

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