Level 1

5 points

iPhone on O2 UK...

Hi Folks,

I understand a few of you seem to feel as if there is not enough information available.

Most info can be found on the O2 website.

Anyone who has any questions relating to the iPhone, feel free to ask...

I do currently work for O2, and i am fully trianed on the iPhone.

Please remeber: Any information i give is to the best of my knowledge, and no response by me is that of O2 UK.

The iPhone will be 'launched' from store's at 6. 02 pm.

U will have to be 18.

The shop will process your order, but activation f your iPhone will be done online by yourself.

With regards to EDGE, at the moment, although O2 has an EDGE network, O2 customer service do not have a tool to assess coverage.

This tool is expected to be in place by launch.

Any questions?

Posted on Nov 1, 2007 5:29 AM

321 replies

Andyp

Level 1

60 points

Nov 8, 2007 9:47 AM in response to ByronHinson

After talking to both CPW and O2 shops in my town today, reading between the lines, there should be plenty of stock to go around.
CPW told me if I couldnt get in on Friday there'll be enough on Saturday too....

LadyAdun

Level 2

280 points

Nov 8, 2007 9:57 AM in response to Andyp

Yea, I honestly think that Apple is more prepared for the UK launch then they were for the US. So hopefully you guys over there wont have to activation troubles too. Good luck to all those who go for the phone on launch day. 😉

o2iphone Author

Level 1

5 points

Nov 8, 2007 9:57 AM in response to ByronHinson

ByronHinson wrote:
Yeah saw that myself, stated they were able to pay £20 to reserve one, doesn't sound true to me though.

Thats nonsense whoever is claiming that.

Attention seeking i would presume. Entirely my opinion tho.

" Hey everybody, I've reserved an iPhone!... Look at me!"

pape

Level 2

307 points

Nov 8, 2007 3:24 PM in response to o2iphone

o2iPhone,

I just wanted to say thank you for setting this up. I appreciate you taking the time.

On that note... does anyone know why Apple has 9.42 am as the designated time in all the iPhone videos, commercials and photographs? What's the deal?

o2iphone Author

Level 1

5 points

Nov 9, 2007 3:55 AM in response to pape

pape wrote:
o2iPhone,

I just wanted to say thank you for setting this up. I appreciate you taking the time.

On that note... does anyone know why Apple has 9.42 am as the designated time in all the iPhone videos, commercials and photographs? What's the deal?

Don't know any reason for that!

Surprisingly though, although our O2 Store is open to the public, there is not a sole queued for the iPhone launch...

In all fairness though, prectically nobody actually realises we have a store here, and presume its just a big office block! lol

Nov 9, 2007 3:58 AM in response to o2iphone

Hi,

Could you give us an idea of stock volume of iPhones at your store?

I rang my local store and they said they had about 140, is that right? Seems like a lot!

Also, Im guessing they are not taking pre-orders or reserving them for anyone?

Thanks

Nov 9, 2007 4:18 AM in response to Creation22

Please see the earlier thread by o2iPhone.......

ByronHinson wrote:
Yeah saw that myself, stated they were able to pay £20 to reserve one, doesn't sound true to me though.

Thats nonsense whoever is claiming that.

Attention seeking i would presume. Entirely my opinion tho.

" Hey everybody, I've reserved an iPhone!... Look at me!"

Jivejunkeee

Nov 9, 2007 5:57 AM in response to o2iphone

Ok, so I went again to O2 and CWP while having a visit to regent Street to see the queue.

This is the story I got from each - I am a current O2 customer with the CPW:

O2 shop: No need to do any PAC or porting - you are with O2, even though via the CPW; You can transfer your number over yourself

CPW: You don't need a PAC, but you will need an Authorisation code, which will require two extra steps on the iTunes registration (write it down cos you will need to use it twice).

02 customer services (by phone): You will need a PAC, but we will not be giving them out - you will get a generic one, with temporary number with your purchase, except if you buy at the Apple Store (which is where I wanted to, for sentimental reasons)

O2 customer service (yesterday), call tomorrow and we will give you a PAC number.

Thoughts?

What would happen during the porting process -c an I keep my number active on my old phone until the 5-7 day porting or what?

o2iphone Author

Level 1

5 points

Nov 9, 2007 6:36 AM in response to o2iphone

*PLEASE - read through previous questions and answers, as i seem to be repeating a few.*

*This is not the correct thread to ask about any future devices, i have no info on this, this thread is aimed at people interested on the iPhone, on O2.*

Here's a quick summary:

Eligibility

*Existing O2 Customers* If you are an O2 customer or upgraded on or before 18th September 2007, you only have to pay cost of handset.

If you joined or upgraded after 18th of September 2007, you can start a new iPhone contract by paying a one-off transfer charge of £219 instead of the remaining monthly charges on your existing contract.

iPhone is only available on standard consumer 18 month tariff, no business offers or Prepay. No sim free option either.

Handset must be used with an iPhone sim.

AT&T (Locked US) and Unlocked handsets will NOT be supported by O2.

You get a 12 month warranty from Apple with the handset.

*Keeping your number* If you are an existing O2 Customer (Not CPW), you will be asked for your number during the activation process, no pac required.

All other, PAC is required i.e. Vodafone, Three, Orange etc.

You do get a temporary number while you wait on your number transferring.

If you have no PAC at point of activation, this can be requested at a later date.

Data - The handset will use either WiFi, or EDGE/GPRS. Unlimited Data does mean it is! No Fair use Policy. EXCEPTION is The Cloud does have a fair use policy. Please see T&C's.

WiFi - You can use The Cloud WiFi hotspots. The handset will also pick up WiFi from your own or unsecured routers.

EDGE/GPRS Your handset will revert to this if no WiFi is available. From experience, you should get EDGE most of the time, when no WiFi is detected.

Tariffs - You can choose from 1 of the 3 iPhone tariffs available. These can be changed at later date. No other tariffs will be offered, regardless of how long a customer has been with us.

Tariffs include ITS (International Traveller Service) Free.

Call charges are that of standard O2 Tariffs.

Update with more details shortly.

22eagles

Level 1

8 points

Nov 9, 2007 6:51 AM in response to Mudge

Vodafone should just give you your PAC code over the phone. Don't let them fob you off with not doing that, and saying they will send it in the post. Will probably never arrive. Give customers services a ring 191 on Vodfone handset.

Nov 9, 2007 8:21 AM in response to o2iphone

leaving work shortly to go and stand in the queue for my iphone.

Thanks for all your help o2iphone, you answered all the questions I needed to know (and more). O2 online support never bothered to email me back with any answers!

Thanks

Nov 9, 2007 8:24 AM in response to KWells1979

Hey o2iphone, which o2 store you work at in Glasgow? as you said it aint that busy, coz i dont wana hang around in a big long line waiting for the iphone.

Thanks in advance

o2iphone Author

Level 1

5 points

Nov 9, 2007 8:50 AM in response to apple_fanboy

apple_fanboy wrote:
Hey o2iphone, which o2 store you work at in Glasgow? as you said it aint that busy, coz i dont wana hang around in a big long line waiting for the iphone.

Thanks in advance

I don't work in a store.

I work in their offices at Skypark, near the SECC.

No queue as of yet.

Nov 9, 2007 9:11 AM in response to o2iphone

Can we come into the Skypark offices to buy it? I never knew they had a store in there too, i thought it was just a call centre.

o2iphone Author

Level 1

5 points

Nov 9, 2007 9:25 AM in response to apple_fanboy

apple_fanboy wrote:
Can we come into the Skypark offices to buy it? I never knew they had a store in there too, i thought it was just a call centre.

Yes you can. It has an O2 Shop, which is open to the public.

As far as i am aware, there is nobody queued here, but there are already queue's in the City Centre!

Beat the rush, and be first!!

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iPhone on O2 UK...