Only imports about 15 seconds of songs

Here is an article that may help Catherine or anyone else that was able to burn just ONE disc:
http://docs.info.apple.com/article.html?artnum=93647

I suspect itunes 4.9 has introduced new code that requires up to date drivers for some burners. Here is an article that may help you update your drivers for your cd burner:
http://docs.info.apple.com/article.html?artnum=300252

Note that in step 3 of this document, you are looking for the device type: DVD/CD-ROM drivers in the list of devices.

Again, if you have been spending hours trying to fix this, don't overlook trying to burn from your OTHER drive if you have one. Maybe your other cd or dvd drive doesn't need newer drivers and will work fine in version 4.9

OK this is driving me crazy....I've been on the phone twice now with the "apple support" people and they have no idea what I am talking about....at least I am not the only one. I put in any audio CD and it plays 3 seconds....and then I import into the library and it is 3 seconds. There is no one that can help I don't get it....it's not a copyright issue cause I use all cd's- burned, purchased, friends' bands...no audio cd works. However the 1st apple guy told me the problem was my updater-which is not true-I've got 4.9 Itunes and 6-26-05 Ipod update. The 2nd apple person told me it was that I had musicmatch on my PC as well as Itunes and they were conflicting....C'mon. She then said she would email me how to remove Musicmatch. I don't understand-this is ridiculous that Itunes 4.9 is a wreck. Hopefully someone will help -I thought it was a setting I had to preview songs or a limited play...I don't know- clueless....and so is apple.
~Evone 🙂

I'm such a doofus! In my post above, I said 'burn' when I should have said 'import.' Please disregard my post above and read this one in its place - hope I didn't cause too much confusion.

Here is an article that may help Catherine or anyone else that was able to import just ONE disc:
http://docs.info.apple.com/article.html?artnum=93647

I suspect itunes 4.9 has introduced new code that requires up to date drivers for some cd drives. Here is an article that may help you update your drivers for your cd drive:
http://docs.info.apple.com/article.html?artnum=300252

Note that in step 3 of this document, you are looking for the device type: DVD/CD-ROM drivers in the list of devices.

Again, if you have been spending hours trying to fix this, don't overlook trying to import from your OTHER drive if you have one. Maybe your other cd or dvd drive doesn't need newer drivers and will work fine in version 4.9

I've also had this problem. I don't have full administrative capabilities on the computer I use, so I can't update my disc drive. I gave up and just imported them with a different music player, and then imported them from there. This is definitely the most annoying of the many problems I've with iTunes 4.9. I'm the only one in the family who has this problem, too.

Mark,

Yes, it's software related. It's usually a conflict between some of the drivers in your system or a problem with older firmware.

I need more information about your hardware configuration. If you haven't already, go get iTunes 4.9 and install it. Run the iTunes Help menu -> Run CD Diagnostics... command and post the results here.

Also tell me what the model / manufacturer of your computer is or if it's a custom built machine. If it is a custom machine, what is the model / manufacturer of your motherboard?

Murray,

Have you given me your CD diagnostics?

Erin,

This problem should have been fixed with iTunes 4.9. If you're still having this problem with the newest software, I need more information about your hardware configuration. If you haven't already, go get iTunes 4.9 and install it. Run the iTunes Help menu -> Run CD Diagnostics... command and post the results here.

Also tell me what the model / manufacturer of your computer is or if it's a custom built machine. If it is a custom machine, what is the model / manufacturer of your motherboard?

Evone,

I need more information about your hardware configuration. If you haven't already, go get iTunes 4.9 and install it. Run the iTunes Help menu -> Run CD Diagnostics... command and post the results here.

Also tell me what the model / manufacturer of your computer is or if it's a custom built machine. If it is a custom machine, what is the model / manufacturer of your motherboard?

toonz...

A co-worker of mine is having a similar problem....
There was a lot of distortion when they would play a CD straight from the DVD/CD drive. I unchecked the error correction and the fixed a lot of the distortion, there is still a little, but it is significantly improved at this point....

He is also having a problem with importing...

When we insert a CD and click to import, it does a pretty good job, except for a few songs in which it only imports part of them. For instance track 8 of the cd I ran the diagnostics with...It is a 3:45 track and it only imported 56 seconds. (sidebar: once a track is imported the distortion from the CD drive goes away, making the minor distortion not a huge problem at this point)

The computer is a Nobilis A2500H

I have tried to find a website or some drivers but can't, maybe you will have better luck....

Here are the diagnostics:

Microsoft Windows XP Professional Service Pack 2 (Build 2600)
iTunes 4.9.0.17
CD Driver 2.0.4.3
CD Driver DLL 2.0.3.1
UpperFilters: GEARAspiWDM (2.0.4.3),
Video Driver: SiS M650 651_650740 SiS Compatible VGA


IDE\DiskTOSHIBA MK4026GAX_______________________PA102G_, Bus Type ATA, Bus Address [0,0]
GenDisk, Bus Type SCSI
GenDisk, Bus Type SCSI
IDE\CdRomASUS SCB-2424___________________________1.00___, Bus Type ATA, Bus Address [1,0]
Some Dell computers need an update to the ATA bus driver before iTunes recognizes CDs. If you have a Dell computer, check the Dell support website for details.

F: ASUS SCB-2424, Rev 1.00
Audio CD in drive.
Found 14 songs on CD, playing time 59:14 on CDROM media.
Track 1, start time 00:02:00
Track 2, start time 03:54:69
Track 3, start time 07:55:44
Track 4, start time 12:25:24
Track 5, start time 16:36:28
Track 6, start time 21:15:06
Track 7, start time 26:11:13
Track 8, start time 30:16:14
Track 9, start time 34:02:05
Track 10, start time 37:38:66
Track 11, start time 41:45:16
Track 12, start time 45:45:26
Track 13, start time 48:41:06
Track 14, start time 53:14:09
Check the website of your computer or drive manufacturer to verify that you have the latest firmware for your CD / DVD drive.

Audio CD reading succeeded.

Gregory,

If it's only 1 track or 1 CD, make sure you clean the CD and make sure the CD is not copy protected.

Another thing that might be interesting to check out. On the ASUS support page. The bottom of the three things listed on this page is a utility from ASUS to see if you need to update the firmware on that drive. The thing called the "ASUS CDROM / CDRW / DVDROM / DVDRW Auto Update Utility V1.00".

You don't get any distortion when you play just songs from the hard drive? It's distortion when you play the CD and it's not there in the imported file? Hmmm. What importing speed are you getting?

toonz...

Thanks for your help...I will look into those solutions, but here is what else I can tell you now...

It isn't just one track or one CD...The number of tracks that are messed up varies, but it does it to any CD he tries to import....

I'm not familiar with copy protected CDs...If that were the case, how is he to import it into iTunes...I'll go search somewhere and find that out...

I will definitely check out that ASUS support page and run that....

The import speed is approximately between 5-7x...I don't know the actual read speed of the drive, but that seems low...

Thanks again for your help....

I am having problems when I try import a CD

When I put a CD in the drive and click to import, itunes appears to import the CD a normal, however when I go back to play the songs I notice that on certain CDs itunes only imports parts of certain songs (about 30 to 50 secs on the song) and On other CDs itunes imports every other track on the CD. This began after I downloaded and updated itunes to vers. 4.9.

I have a Custom Built Computer
The Model / Manufacturer of my mother board is -
D875PBZ / Intel Desktop Board

The diagnostics are:

Microsoft Windows XP Professional Service Pack 2 (Build 2600)
iTunes 4.9.0.17
CD Driver 2.0.4.3
CD Driver DLL 2.0.3.1
UpperFilters: GEARAspiWDM (2.0.4.3),
Video Driver: NVIDIA GeForce FX 5900 Ultra GeForce FX 5900 Ultra
Check the website of your computer manufacturer or video card vendor to verify that you have the latest video drivers.

IDE\DiskMaxtor 4A300J0_________________________RAMB1TV0, Bus Type ATA, Bus Address [1,0]
USBSTOR\DiskUSB 2.0_Storage_Device_0100, Bus Type USB
IDE\CdRomJLMS XJ-HD166S__________________________DS18___, Bus Type ATA, Bus Address [1,0]
IDE\CdRom NEC_DVD_RW_ND-1300A____________________1.05___, Bus Type ATA, Bus Address [0,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some Dell computers need an update to the ATA bus driver before iTunes recognizes CDs. If you have a Dell computer, check the Dell support website for details.

D: _NEC DVD_RW ND-1300A, Rev 1.05
Audio CD in drive.
Found 19 songs on CD, playing time 79:12 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 02:54:70
Track 3, start time 07:06:57
Track 4, start time 12:07:17
Track 5, start time 16:23:65
Track 6, start time 19:10:42
Track 7, start time 24:00:67
Track 8, start time 27:11:47
Track 9, start time 30:05:32
Track 10, start time 35:09:27
Track 11, start time 40:12:67
Track 12, start time 47:18:40
Track 13, start time 51:42:47
Track 14, start time 56:42:70
Track 15, start time 61:06:12
Track 16, start time 64:42:35
Track 17, start time 68:22:12
Track 18, start time 72:04:17
Track 19, start time 75:05:35
Check the website of your computer or drive manufacturer to verify that you have the latest firmware for your CD / DVD drive.
Audio CD reading succeeded.

E: JLMS XJ-HD166S, Rev DS18
Audio CD in drive.
Found 10 songs on CD, playing time 49:27 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 03:44:25
Track 3, start time 07:28:42
Track 4, start time 10:51:32
Track 5, start time 14:57:00
Track 6, start time 19:26:32
Track 7, start time 23:39:70
Track 8, start time 32:07:00
Track 9, start time 38:06:30
Track 10, start time 42:58:07
Check the website of your computer or drive manufacturer to verify that you have the latest firmware for your CD / DVD drive.
Audio CD reading succeeded.

I have tried switching the CDs between each of the drives and still had the same problem. I also cleaned the CDs and that did not have any effect either.

Hi Toonz and others who have offered help to date.

I have run the iTunes Help menu. Diagnostics attached below. NB "Audio CD reading failed"

I have an AMD Athlon XP2400+ CPU
The motherboard is a K7 Triton GA-7VKMP via KM266 Chipset.

I have also attempted to obtain latest updates for the CD Drive without success. I have an MSI CD-R/RW Drive and an Atapi CD-RW 52X max device.

Any further advice would be of great help.

Microsoft Windows XP Professional Service Pack 2 (Build 2600)
iTunes 4.9.0.17
CD Driver 2.0.4.3
CD Driver DLL 2.0.3.1
LowerFilters: bsstor (1.0.7.0),
UpperFilters: incdrm (1.0.0.3), GEARAspiWDM (2.0.4.3),
Video Driver: S3 Graphics ProSavageDDR S3 Compatible Display Adapter

IDE\DiskIC35L090AVV207-0 ______________________V23OA63A, Bus Type ATA, Bus Address [0,0]
IDE\CdRomATAPI CD-RW_52XMax______________________150D___, Bus Type ATA, Bus Address [0,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some Dell computers need an update to the ATA bus driver before iTunes recognizes CDs. If you have a Dell computer, check the Dell support website for details.

D: ATAPI CD-RW 52XMax, Rev 150D
Audio CD in drive.
Found 12 songs on CD, playing time 50:37 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 03:59:41
Track 3, start time 07:39:51
Track 4, start time 10:52:01
Track 5, start time 14:27:67
Track 6, start time 17:51:27
Track 7, start time 23:37:21
Track 8, start time 27:15:70
Track 9, start time 31:28:45
Track 10, start time 34:57:47
Track 11, start time 40:24:60
Track 12, start time 46:01:09
Check the website of your computer or drive manufacturer to verify that you have the latest firmware for your CD / DVD drive.
Audio CD reading failed. Error Code: 00000456 00000456 00000456 00000456 00000456 00000456 00000456 00000456 00000456 00000456 00000456 00000456 00000456 00000000 00000000 00000000 00000000 00000000 00000000 00000000.

ditto to the above, i get the same error message too.
Same problem, only started with v4.9

When it all comes down to it, iTunes is supposed to be hassle free, and it was until I started to get the very same problems with only being able to import 10 seconds per track from certain original CD albums.

I have come to the conclusion it is just too much hassle to be wasting my time on. It is, in as blunt a way as I can describe, bollocks!