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iPhone will not sync to Outlook 2007 after 2.0 & iTunes 7.7 update!

I've searched for answers everywhere and have found nothing! It shows thats it's syncing my contacts and calender but when I open Outlook nothing has changed. Please help!

BTW...it was the official 2.0 update!

HP, Windows XP

Posted on Jul 11, 2008 11:39 AM

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236 replies

Jul 15, 2008 2:51 PM in response to Maq

I am having a worse issue than I have seen here so far. I try to sync, and I never finish and have to abort. Then the outlook sync won't let go of outlook, it just keeps increasing outlook.pst size 2 mb per second. I have to use task manager to shut it down. Now every time I open outlook, I get a file didn't close properly message and another 2 mb gets added on the outlook.pst file. And I can't sync, even after removing recurring events. Any thoughts?

Jul 15, 2008 4:13 PM in response to Maq

So...is there any real evidence that a) Apple acknowledges this major problem (and its implications for its customers), b) that they are actually working to quickly deliver a solution (presumably v2.1)?

What's killing me more than the fact that I'm losing data and suddenly relatively disorganized is that there hasn't been any formal communication from Apple that there's an end to this h--l in sight.

Apple...if you actually take the time to read your own user forum...please let us know what to expect!

Jul 15, 2008 6:25 PM in response to cynewulf23

Cynewulf:

I have the exact thing happening for 10 times during my last 5 days; Now completely solved.

What I did was:
1. Perform a checkdisk to the whole computer and click autofix file errors upon Right Click to the harddisk, Tools to check disk.
2. Downgrade first to iTunes 7.6.2 or even 7.5; can be found by Google; but need to delete the file .itl file, otherwise it wont' run as it said, the library file was created with a new version. This file can be found in your iTunes folder within My Music or Program files iTunes. replace it with an earlier version if you happen to have backup an old version. Otherwise, just delete or grab any friends earlier version. Your original music library file is still there, in a hidden folder called "previous library files" unless you deleted the whole iTunes folder (you don't have to during downgrade iTunes, just uninstall it at the Control Panel will do). You can replace your new files later.
3. Run iTunes 7.6.2, and you will notice that the corrupted .pst files will be repaired by OUtlook automatically. No more errors or spending time checking files.
4. Perform the suggestions by AppleBruce above by exporting your Calendar, delete recurring events, Sync, then importing back your Calendar, then edit back the recurring events. then sync again.

It works for me flawlessly.

Good luck.

SeaPea1

Jul 15, 2008 6:31 PM in response to AnthonySF

I wonder if anyone is also seeing a message: "iTunes was unable to load provder data from Sync Services. Reconnect or try again later."? This started since I updated my phone/iTunes and I am going nuts as the sync is barely working. What is this Sync Services on the PC? I can only find info on the Mac side on the Apple side.

Jul 15, 2008 6:36 PM in response to BobLoblaw

you might like to Reset your iPhone first by Settings > General > Reset > Reset Settings.

It might help.

Or else, plus trying to downgrade to 7.6.2 iTunes first and then re-upgrade. But has to be careful with the library files, which you need to replace a version of old library files for iTunes 7.6.2 to start. Grab a friend's library file will do. or try deleting it first before running. You may restore your original library file in a folder inside iTunes My Music called Old Library Files.

Jul 15, 2008 6:37 PM in response to Maq

I'm having similar issues as most. Outlook calendar will not sync either way. I have uninstalled all Apple software and reinstalled it all again. I have upgraded to outlook 2007, I have changed the starting date on all reoccurring events so that they appear to be noted this year (start date shows for example 1-2-08) and have done countless other changes with no success at all. I looked at a co-workers iphone and noticed that my phone appears to be missing a menu. On the iPhone under settings-mail, contacts, calendars- scroll all the way to the bottom and Calendar is listed and below that is New Invitation Alerts: on, Time Zone Support: Seattle and that's it on my phone but on his he had one more menu listing default calendar and he was able to make a selection. I don't even see that! I swear I have spent at least 9 hours reading forum trying to figure this out and it is really starting to P&*s me off. I spent $500 (had to buy my early eligability) on this phone and it can't even sync with my calendar? I've also notice that when I open my contacts, I will have to wait a few seconds for the accelorametor to work. This is my first iPhone and I'm starting to wonder if I made a iMistake.

Jul 16, 2008 1:35 AM in response to Maq

Well I went on the phone to applecare at 12.15, came off the phone at 4.30. I am hoping I'm not paying for that! Same problem as above, eventually managed to get:

* outlook contacts to sync both ways - but now that seems to have stopped

* iphone to push calendar as far as mobile me but mobile me not sending on iphone calendar to outlook even when you isolate that as a task.

* we did get push email from outlook to iphone but now seemingly not functioning again, now that I check it.

* And could only ever sync one way (outlook to iphone) if doing it via itunes.

The guy did all he could, and promised to find out what going wrong and get back to me in next couple of days. I do hope this gets sorted... I don't know about push email/contacts/calender.. it doesn't even seem to work when you pull it very hard indeed.

Mobile me often stopped to tell me how it didn't work well with Internet Explorer... very annoying given the prevalence of it.. If I can face trying again, I might try using firefox or safari

I wouldn't have got this iphone if I had thought it wouldn't sync with outlook.

Very annoying.

Jul 16, 2008 5:47 AM in response to fingertapper

Just to add my tiny voice to the gathering clamor for some kind of support. Please Apple, synching a calender is I'm sure a very complicated thing, I'm not understating when I say its the killer app for me, so it had better **** well work.

My woes on : http://discussions.apple.com/thread.jspa?threadID=1605126&tstart=0

Basically the same as all the other "customers" above.

Roll on iTunes 7.7.1

Jul 16, 2008 8:29 AM in response to Maq

I'm having the same trouble. I am using Outlook 2003 on the PC. I think Applebruce is right about recurring events messing things up. The same thing came up when the original iPhone came out and I had this same (or a similar) issue. I can not remember how I resolved it.

I tried Bruce's suggestion but couldn't get them to work. Items entered on my iPhone still did not sync up in Outlook. So after deleting all of my recurring events, I wrote two years worth of appointments to a CSV file. I then created a new calendar and imported the file back in and told iTunes to only sync that calendar. At first, I didn't think it worked. The weirdest thing happened though. A test appointment I entered on the iPhone originally did not appear in Outlook but several minutes after the sync, it sort of magically appeared. The same thing happend to me yesterday but in that instance, the appointment disappeared. This is really weird.

I don't want to be left with having to enter appointments on the PC only. What a drag. Hope this gets worked out.

Jul 16, 2008 9:08 AM in response to Maq

Guys - for those of you that can't sync iPhone to Outlook 2003/07, check this out first:

Instead of using the Outlook view " Day/Week/Month," switch to the view, "*Active Appointments*." I originally thought my sync wasn't working, but all my appointments show in that view ... just not in the view I need and use the most -- the " Day/Week/Month" view!

I've followed AppleBruce's suggestion to the "T" twice, and it doesn't solve this issue (but thanks for that post ... it did clean up my calendar a bit!)

How can the iPhone sync all appointments to Outlook, but they only show up in the "*Active Appointments*" view??? Has anyone else noticed this?

Jul 16, 2008 9:22 AM in response to TalonM3

I knew I couldn't be the only one.

I've tried a hundred different things within Outlook, using AppleBruce's suggestion, and searching Microsoft's site as well as Googling the heck out of this issue. Nothing works to get my appointments to show, after syncing, in Outlook's "Day/Week/Month" view ... they will only show up in that "Active Appointments" view ... but they are there. This is somewhat encouraging that the sync seems to work, but completely frustrating that appointments don't show in the most useful and needed view, the "Day/Week/Month" view.

Talon ... you have any ideas on this?

iPhone will not sync to Outlook 2007 after 2.0 & iTunes 7.7 update!

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